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A few highlights of my recent Washington-Tokyo round-trip on UA:

- An ice-cold cabin for 12-13 hours in both directions (picture: passengers pulling coats from suitcases, searching for extra blankets, covering their heads in garments)

- Bored, weathered-looking, occasionally surly flight attendants; most just going through the motions

- Barely edible food, generally thrown at you in haste

- Defective audio sets (loose connections in hand rests)

- Customer service number is staffed only part of the day (even amid thousands of flight cancellations during a major storm)

For cross-Pacific travel, friends don't let friends fly on United (or Delta, where I've had even worse experiences). Just Say No!, even if UA's fares are a bit cheaper than a real airline. These things don't happen to passengers on ANA, JAL, Asiana, or Korean Airlines.

Review about: United Airlines Flight.

Monetary Loss: $1500.

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