Not resolved
0 comments

I have stayed away from United but decided after 5 years to give it another try.

Mistake! Stuck in LAX when they didn't have enough staff to fly the plane. Was promised a hotel voucher but there wasn't 1 hotel in all of LA due to New Year's Eve.

Well...

Spoke to their company ... No hotel rooms with their affiliated hotels. When I asked what hotels they contract with I recognized a name that I just saw an availability for online.

Well ---- they have a certain number of rooms contracted with their affiliated hotels. The hotel I found had used up the allotment.

I found a dive myself 30 minutes away that hopefully they will reimburse. No vouchers for customers who are resourceful and get the bed they need for the night.

Customer service at United actually accused me of yelling at her when we discussing the hotel and cancelled flight. I was not yelling - in fact I was probably mumbling. As I listened to her snap at me, it was clear she had seen tons of cancelled flights and was frustrated with the disorganization of her employer (United).

This low sense of morale might be why they are having difficulty staffing their planes and service desks?

United continues to be the worse airline I have ever experienced. I don't know how they stay in business.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with United Airlines and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about United Airlines.

Check out the best and the worst companies in Transport category for more informed decision or compare United Airlines to other companies on our site.

Had an Experience with United Airlines?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

United Airlines - Disabled person's service dog intentionally denied to board through a series of errors and "misunderstandings" by United staff. United Airlines "Last week I had one of the worst experiences of my life as a paying consumer. United Airlines staff screwed up my flight(s) so badly that my luggage went one direction..." Read more Etihad Airways - Missing my cabin language Etihad Airways "On May 17th 2017, in EY 271 Fly from chennai - abuthabi,i miss my red safari box type cabin language inside the flight itself, in my cabin language i have..." Read more An Open Letter to Calin Rovinescu, CEO of Air Canada Air Canada "...I was given a voucher for 25,000 about $12 CAD for lunch. There is no way you are going to get fat on that at airport restaurants..." Read more Greyhound - Gotta blame somebody Greyhound "My scheduled bus was 6 hrs late and the station was closed in Ogden Utah. I waited outside from 4:30 a.m. until 11a.m. Luckily a nice couuple came about 20..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Reebok Dealer Reebok "http://www.asanadealers.com - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more Promgirl - Homecoming Dresses Promgirl "The two dresses that we ordered for my daughters from Prom Girl were exactly what we were expecting after looking at the photos. the dresses came in and once we..." Read more