Product: United Airlines Flight Booking Clear all filters (45 of 45 reviews match)
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We made a quick annual visit to see our grandchildren in Florida.We live in New Mexico. We paid hard earned money but we were seated separate on our flights. Our initial itinerary had us seated side by side to and from but they completely changed our seating. We did...
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Anonymous
Anonymous

Um, unfortunately I DO have seat numbers for all four of my upcoming UA flights. I do NOT want to fly UA. But I have seat numbers. So far. Why am I flying UA if I detest them ...

Anonymous
Anonymous

United doesn't do assigned seats. This is made abundantly clear at the time of purchasing the tickets.

Product
United Airlines Flight Booking
I liked
  • Great time of arrivals
I didn't like
  • Bad customer service
#1060879
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How bad is United Airlines? We pay for a United credit card ($90 per year) to get free checked bags. We don't even use it for mileage points. Cheri has to fly to FL on her own because of a death in the family. I booked a flight w/the United credit card I have so there...
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offconsumerpissed
offconsumerpissed

"Good riddance!" is what I am envisioning United saying right now.

Product
United Airlines Flight Booking
#1059515
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I booked a round trip flight to Hawaii from Chicago in on Feb. 17, 2017 through United Airlines. I spent extra money ($312) for Economy Plus seating. I'm traveling with my son, his wife, and 2 young grandchildren. I found out today (from my son) that our pre-selected,...
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2.5
Product
United Airlines Flight Booking
I didn't like
  • Customer service uninformed about contacting corporate offices
  • Lack of resolution
  • Cannot speak with anybody in united states as an option
#1048498
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United Airlines - Ripped off not allowed to make reservation changes

#1089618
1.0
Details
I was told by a customer service rep that due to having booked an economy flight that no refunds or changes were permitted. I am unable to fly due to a family emergency, and since I can't use the tickets during the dates reserved I am just out over $500 for nothing!!!!
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United Airlines - United - Operationally Inept

#1083328
I have flown more than a half million miles on UA. I have avoided booking with the airline for the last few years. Today, I am reminded again why. This company is operationally inept. Late out of Boston, even later than announced. Made up some time in the air, but all lost now while we circle around looking for a gate. Late or canceled is the norm with UA, not the exception.
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United Airlines Flight Booking Review

#956494
United airlines charged me $200 Change fee and gave me a $57 credit. I told them I will just cancel ticket and they said NO. HORRIBLE CUSTOMER SERVICE. SPOKE TO SUPERVISOR. TOLD ME RO CALL BACK BUT I'LL GET SAME ANSWER. CORPORATE POLICY. I SAID YOUR CORPORATE POLICY IS TO SCREW YOUR CUSTOMER'S.
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United Airlines Flight Booking Review

#737177
1.3
Details
United Airlines cancelled a flight from Nashville to Newark, they are not re booking me until tomorrow, and taking no responsibility. They keep on contradicting themselves on availability, putting us on waiting lists, and there is no certainty when I may get a space on a flight
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Exchange, Refund and Cancellation Policy
Level of Comfort
This is a two-part trip, for business, that had to be re-booked for 3/28/17. The first leg was booked through American Airlines because United didn't have the time of departure that I needed. When I contacted American to reschedule - even though this travel didn't...
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Anonymous
Anonymous

What about your unprofessional colleagues lol -- will you inform them as well? Loser.

krn1011
krn1011

Amendment to my original post. Regardless of the negative commentary received after posting my discontent with the waiver of change fees, United Airlines apparently believed ...

1.2
Product
United Airlines Flight Booking
#1021250
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Had an aisle seat booked next to my boyfriend who had a window seat, since they changed the plane they moved both of our seats so that he's in a different window seat and I'm on an interior seat. We're now both next to random people instead of finishing up our romantic...
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Anonymous
Anonymous

This is unfortunate, however very typical. If you don't want this to happen, book with an airline that allows you to pick your seats such as Spirit.

Anonymous
Anonymous

Oh please, grow up already. In the big scheme of things this is really not a crisis. So you have to sit apart for a couple of hours, so what? Besides, how "romantic" can ea...

2.8
Product
United Airlines Flight Booking
#1001583
Reply to reviews
I booked this for a trip to go to Clarksburg, West Virginia between September 28th to October 4th. I booked it so early to guarantee the flight. I even paid extra so that I could fly into Clarksburg. I could have flew into other counties but it was worth the extra...
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Anonymous
Anonymous

You don't blame Cheap O Air? You chose to go through an agent instead of buying directly from United Airlines. Cheap O Air had the responsibility to take care of you. How d...

2.4
Product
United Airlines Flight Booking
I didn't like
  • Customer service to arrange flight
#926371
Reply to reviews
I called United and ask that I need to change dates for my flight Boston ,MA - Toronto,On , from May 16-th to May 15-th - UA agent answered me - Ok , it cost you 96$ for ticket (96x3). I payed for tickets 320$x3 . When I returned back home I get conformation that I...
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rollo2016
rollo2016

Dispute the charge.

Product
United Airlines Flight Booking
#850933
Reply to reviews
I finally hung up the phone after waiting 1 hour and 15 minutes (yes, that is 1 hour and 15 minutes) to speak with a supervisor at United Reservations. Someone picked up twice every half hour too tell me there is a high volume of calls and I have to keep waiting. I...
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Anonymous
Anonymous

Why did you book it with the long layover in the first place? Was the earlier flight full at the time? The airlines make money off of "change fees" and other fees. Plus the...

2.1
Product
United Airlines Flight Booking
I didn't like
  • Customer service - appalling
#821338
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I checked round trip rates from Bradley Airport CT. to Narita Tokyo at 3.59 pm on 3-10-2016 and they were $799 round trip and when I went to book the flight atfour hours later the rate was $1795 round trip. Four years ago with oil at 100 bbl the fare was $1000 round...
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Product
United Airlines Flight Booking
#807500
Reply to reviews
https://www.united.com/web/en-US/apps/reservation/flight/upgrade/mall/searchResult.aspx?UMT=FRV Dear Customer Care, I purchased an upgrade to First Class for my flight online. The advertised price for the upgrade was $393, and the website showed 3 available seats. ...
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Anonymous
Anonymous

If everyone that threatened legal action actually followed through with it, maybe things would change....

Anonymous
Anonymous

United doesn't care about their passengers.

2.1
Product
United Airlines Flight Booking
I liked
  • In-flight service
I didn't like
  • Bad customer service
  • Passenger deceit
  • Fraud by customer service it support staff
#802375
Reply to reviews