Product: United Airlines Customer Care Clear all filters (51 of 51 reviews match)
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United Airlines, in my opinion, holds the undisputed record for extremely poor on time departures, mechanical failures (which no kidding is worrisome) AND have some of the rudest gate agents in the industry. I often wonder if the company intentionally recruits that...
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1.9
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United Airlines Customer Care
#1237036
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I cancelled a flight back in January(for my mom) on your airlines. Each time went on the internet about 12-15 (or more). Each time I was told that I didn't fill out the form right on line. I didn't have the right customer number, or ticket number, I called United...
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1.0
Product
United Airlines Customer Care
I didn't like
  • Customer service people on the phone were awful
  • Incompetent and unenabled personnel to solve problems
  • Terrible customer service
#1226459
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Last October I went on United Airlines from Medford to LAX I do this trip every year never had a problem but I usually go a different airlines. I have cerebral palsy. When I went through security they scanned me and everything and then they said I needed to go back...
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Anonymous
Durpa

PLEASE!!!!! Understand that your issue is with SECURITY and not the airline!!! Get over yourself princess. Jeez!! Did they take you into a room and do a strip search?? Maybe a...

Anonymous
Anonymous

So it was the TSA and NOT United ?

Product
United Airlines Customer Care
#1226400
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We made it to the airport before 10 am and we were trying to get assistance from one of your customer service agent . This lady named Julia R was not approachable at all. She was rude to us We asked her a a simple question in regards to our carry on bags she gave us a...
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Anonymous
Anonymous

"We asked her a a simple question "LOL.. the people who use this phrase are typically the worst people around. Their "simple" questions are often time pure nonsense tossed fro...

1.0
Product
United Airlines Customer Care
I liked
  • Food
I didn't like
  • Worst attitude
#1223289
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United Airlines - *** poor online service

Pay first and then be told you cant pick seat or bring a bag on without paying more. Insanely bad customer service. I already vowes never to fly them even before i heard they were Dragging passengers off planes and killing puppies. What kind of *** are running this place????
1.0
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United Airlines Customer Care
#1213435
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I worked for a Fortune 500 Company and United Airlines was my company’s carrier of choice. Because of escalating fares and degradation of service, my company selected another carrier as our corporate preferred airline. With the customer service problems that this...
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Anonymous
Anonymous

"It appears that profit is the only concernDrrrrrrrrrrrrrrr. Where have you been for the past 15 or so years my friend? This is America, a place where the only thing that matt...

1.0
Product
United Airlines Customer Care
I didn't like
  • Extremely poor customer service
#1211527
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My flight was cancelled for weather the night prior.Ariline did not call me. UAL rescheduled me for a day later though they had other flights the same day. I booked with another airline. I requested a refund since they cancelled flight and rescheduled at a useless...
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Anonymous
Judith

I was robbed 1200.00 accidental charge. 6 months of repeated communication with customer care and they finally blocked me i sent all receipts told teh story over and over and ...

Product
United Airlines Customer Care
#1169765
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United Airlines - Worst customer service of any airline will never fly United

They rebooked our 1:45 layover to a 40” layover. They were late on our connection. We ran through the airport and they closed the door on our crying kids instead of waiting 30 seconds for us to board. Unbelievably poor customer service. Rebooked us for 24 hours later. No hotel voucher or anything.
1.3
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Exchange, Refund and Cancellation Policy
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United Airlines Customer Care
#1159528
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United Airlines at Dulles Int'l Airport would not provide a gate pass so I could escort my elderly friend to the gate whom I drove to the airport. We arrived two hours early and I waited at the terminal while a stranger took her through security to the gate and waited...
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United Airlines Customer Care
#1133611
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Robbed by United Airlines
Robbed by United Airlines! A conversation I had with United Airlines customer services on October10th I asked to cancel the Las Vegas to San Francisco leg of our journey to be told I would have to PAY 85 Euros (US100) to do so. Apparently, these are terms and...
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Anonymous
MikeBTW

I took the word of United Airlines customer services.1st time via email. 2nd time on the phone. 3rd time via social media, 4th time at the airport1st: told There will be a cha...

Anonymous
Anonymous

"Apparently, these are terms and conditions that I had not been given, but I agreed to do so"The terms were there for the reading. You just didn't bother to read it or underst...

1.0
Product
United Airlines Customer Care
#1118450
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