Product: United Airlines Baggage Policy Clear all filters (43 of 43 reviews match)
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Hi this is Remy Balkis, I want to complain on United Airlines for delayed and lost two big bags. Plus my Michel Kors watch was stolen and all of my name brand bags and clothing were missing. Plus the service was poorly and they were very rude to me. Ever time, I fly on...
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1.2
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United Airlines Baggage Policy
I didn't like
  • Customer service at the airport
#1164292
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United Airlines - I will never fly United again...
1) Due to the flight crew not showing up for work on 12/31/17, my flight to SFO was delayed, which meant I would certainly miss my connecting flight to my final destination, ONT.I was put on another flight directly to LAX, as there were no other connecting flights from...
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Anonymous
Anonymous

"Due to the flight crew not showing up for work "What do you mean the crew didn't show up for work? Are you saying they just said later for going to work and just called off? ...

2.5
Product
United Airlines Baggage Policy
I liked
  • Food
I didn't like
  • Incompetence
  • Customer service
  • Deceptive practices
#1161306
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United Airlines - Carry On Bags

I was told no carry on bags - Had to check it. Everyone had carry on bags so what's the deal!! I'd like my 50.00 back. Jackie Munson
Product
United Airlines Baggage Policy
#1155871
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I flew with you on Nov.10th thru the 18th going to a cruise with celebrity Summit with my sisters my luggage was no where found when we got to Puerto Rico flight #UA415 , my medication for my blood pressure all my clothes , shoes formal clothes ,toileters,make up...
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Anonymous
Anonymous

"my medication for my blood pressure"Thank you for your clear and concise complaint that illustrates that number A1A reason to NEVER put your meds in your checked luggage.So m...

Product
United Airlines Baggage Policy
#1136468
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United Airlines - United Baggage Destruction
United Airlines - United Baggage Destruction
I recently flew from Newark to Houston on United flight UA1161.United totally trashed my brand new suitcase. It was the first time I used it. They ripped off the side. It is unusable. When I talked to personnel in the baggage office I was told "United doesn't cover...
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Anonymous
Richard

Don't buy cheap luggage next time.Don't blame anyone else because you bought cheap luggage.United did the right thing - they told you to buzz off.

h.kitchener
h.kitchener

Happens all the time. I always use older luggage when flying as the airlines just don't care anymore.

1.0
Product
United Airlines Baggage Policy
I didn't like
  • Employees do not agree with written policies on your website
  • United does not accept responsibility for damage you caused
  • Your business model
#1119132
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United Airlines Economy Fare
I booked the economy fare for a quick trip.I read the rules and saw that I could not bring a full size carryon bag; everything would have to fit under the seat. This was fine, I would not be able to carryon or handle checked luggage anyway because of recent shoulder...
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Anonymous
Anonymous

The rules are clear that you can only bring ONE small item unless you are a Premier member, as stated below. You obviously didn't read the rules. The person who made the mis...

Anonymous
Anonymous

"*** have purchased Basic Economy, you will only be allowed one small personal item, such as a shoulder bag, purse or laptop bag, unless you are a Premier"I just read the rule...

2.6
Product
United Airlines Baggage Policy
#1112120
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when I checked in for my flight to Chicago the manager made me check my small duffle bag because She considered my computer case a carry on..I argued politely and ended up paying the $25 fee because my 13 yr old son was with me and we were running late for the...
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Anonymous
Anonymous

So you bring a carry on - computer cases are CLEARLY considered carry-ons if you do five seconds of research online - and then are irritated that they consider it a carry-on? ...

Product
United Airlines Baggage Policy
#1092477
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United Airlines - Incorrectly charged for luggage

I'm Platinum. Son and wife were traveling with me on Same flight/ ticket. I was charged $25 each for their bags. Supervisor said there must be a glitch in the system. Nothing she could do- was more interested in chatting with associates. Nothing customer centric about United. Such a shame as this experience negates much of what the committed employees work toward
1.9
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United Airlines Baggage Policy
#1082929
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but was not able to get a boarding pass at the kiosk.Instead, they put me in a special line where I waited for counter service. They then charged me $25 to check a bag and $50 for the pleasure of allowing me to carry on my bag. I called UA customer service to see if I...
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Anonymous
Anonymous

I GUARANTEE that this policy was spelled out clearly when you purchased your tickets. Don't read the fine print, then don't complain about the fees.

Product
United Airlines Baggage Policy
#1057931
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United Airlines Baggage Policy Review

My bag is lost. Arrived CUN today File number cun40116m No one can give me an answer. Wait on phone 60 minutes now long distance to USA no answer. Go on line to track nothing there. I am on vacation and have no clothes. Please email me batobin25@gmail.com
Product
United Airlines Baggage Policy
#987772
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