In Jan.29th , i should have taken an airplane from Tokyo to San Francisco with American Airlines.The staff of the airport guided me to the united airlines front desk for me to chech-in and United printed a boarding card for me for a plane which I didn't have a ticket for.I checked in all my lugages and waited in the boarding gate.
But then they told me that they made a mistake when I was boarding because there was an other passanger with the same name and my destination of me.
Because of their irresponsiblty ,i missed my plane, and have to stay in a foreign airport for nearly 24h .After all these things happened, I did not receive any apology or a solution from United Airlines.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Number of Destinations|
What I liked
What I disliked
- Lack of humane treatment
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- United Airlines Flight 876
- Review category
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