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In Jan.29th , i should have taken an airplane from Tokyo to San Francisco with American Airlines.The staff of the airport guided me to the united airlines front desk for me to chech-in and United printed a boarding card for me for a plane which I didn't have a ticket for. I checked in all my lugages and waited in the boarding gate.

But then they told me that they made a mistake when I was boarding because there was an other passanger with the same name and my destination of me.

Because of their irresponsiblty ,i missed my plane, and have to stay in a foreign airport for nearly 24h . After all these things happened, I did not receive any apology or a solution from United Airlines.

Product or Service Mentioned: United Airlines Flight.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

I didn't like: Lack of humane treatment.

Company wrote 0 public responses to the review from Feb 05, 2016.
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Why did you go to the United Counter to check in when you purchased the ticket from American? The airline would have been clearly identified when you purchased the ticket.

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