United Airlines - United airline made me miss my plane!!!
In Jan.29th , i should have taken an airplane from Tokyo to San Francisco with American Airlines.The staff of the airport guided me to the united airlines front desk for me to chech-in and United printed a boarding card for me for a plane which I didn't have a ticket for. I checked in all my lugages and waited in the boarding gate.
But then they told me that they made a mistake when I was boarding because there was an other passanger with the same name and my destination of me.
Because of their irresponsiblty ,i missed my plane, and have to stay in a foreign airport for nearly 24h . After all these things happened, I did not receive any apology or a solution from United Airlines.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Full refund.
United Airlines Cons: Lack of humane treatment.
Location: San Francisco, California
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Comments
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Why did you go to the United Counter to check in when you purchased the ticket from American? The airline would have been clearly identified when you purchased the ticket.