Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

United wants me to pay them 1,649 dollars to get my status upgraded to silver. Somehow I never seem to qualify for seat upgrades so about the only advantage is not paying for my bag.

I would have to fly 30 times over the next year to make this a break even proposition. I can only assume that United does not want me as a customer anymore.

If that is the case, and given the almost daily reports of how they have had a mechanical problem or have disrespected a customer, I shall be avoiding United Airlines in future. Makes me long for the days of Continental before United screwed them up.

Reason of review: Pricing issue.

I didn't like: Rarely on time, Staff treat you like cattle, Price to upgrade to silver is ridiculous, Seat room is derisory, Food is garbage.

Company wrote 0 private or public responses to the review from Feb 17.
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