I was waiting for a flight heading to Montreal from Newark when I asked this person seen on the picture if there was maybe a more comfortable seat for me. I stated that during my last flIght I was stuck on the very back in between 2 larger men and was just hoping for maybe a more comfortable seat for my next flight.
I didn’t mind paying extra for more leg room and when I checked the available seats, there were actually a number of seats free. Instead of trying to help, he was rude and responded, “well ma’am if you want to be comfortable and want your own row or aisle you should just buy your own plane or pay for private”. I understand working at an airport gets frustrating but I was actually very nice and definitely did not deserve that kind of attitude.
Not only was he rude to me, he was rude to everyone else that were asking him questions. Don’t be in customer service if you don’t like interacting with people.
Product or Service Mentioned: United Airlines Customer Care.
Reason of review: Poor customer service.