United Airlines
Reviews and Complaints
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Verified Reviewer |
San Jose, California
PLKWFE. I got charge 100.00 dollars for...
The reviewer tried to contact the company before posting this review.
I got charged 100.00 dollars for baggage when it was to be free. Please refund my 100.00 dollars back to my credit card.
Preferred solution: Full refund
Dawson Creek, British Columbia
Refund inquiry
Nothing I was told by the representative that I will NEVER. Get my money back. That I could call 100 times
Miami, Florida
My son is stranded in Newark
The reviewer tried to contact the company before posting this review.
The recorder asked if I wanted to check the status on a different date. i said no, I need to speak to an agent it said it did not understand that asked the question again I said NO I received an I didnt get that, and then the same question over and over again. USELESS!
User's recommendation: Fly on another airline?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Complaint with first class with a passenger with Alzheimer's
The reviewer tried to contact the company before posting this review.
- - The staff appeared annoyed assisting with his seatbelt.
- - The staff did not offer a drink or earphone help; he felt ignored and embarrassed.
I booked a first-class flight for my brother from ***, ***, to ***, connecting to ***. The flight attendant was made aware that he had Alzheimer's.
She seemed very annoyed when she had to help him with his seatbelt.
She never came over to him to offer him a drink nor help him with his earphones so he could watch movies and be calm. He said he felt very embarrassed to ask her for anything, and she ignored him.
- Have no empathy with people with disabilities
Preferred solution: Full refund
User's recommendation: Fly with anyone else except United
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Verified Reviewer |
Los Angeles, California
Change flight
The reviewer tried to contact the company before posting this review.
Agent gave me available options and was friendly and helpful. I was hoping there would be a morning arrival flight for ***, ***, but unfortunately there is just afternoon arrivals. The agent gave me all options available.
- Good options for flights and decent price prices
- More options for my arrival city
Preferred solution: A morning arrival flight to my destination
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Verified Reviewer |
Las Vegas, Nevada
I booked the wrong dates
The reviewer tried to contact the company before posting this review.
I had to cancel my original booked flight and repurchase the correct flight. The agent was friendly and helpful and helped me purchase the ticket for the correct dates.
Wilmette, Illinois
Feedback
Im very satisfied with the service I received from your representative. She was very professional, and patient with me.
She solved the issue at hand. I have no complaints.
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Verified Reviewer |
Albany, New York
Hard to connect
The reviewer tried to contact the company before posting this review.
Hours spent trying to find the correct person or site to obtain 1 - a refund for cabin change in rebooking (due to delays) and 2 - reimbursement of costs incurred following cancelation of rebooked flight (2 days for final rebooking and return to home).
Hopefully these requests have finally been correctly submitted and will be promptly proce
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Verified Reviewer |
Redding, California
Resolved: Confirmation number needed
The reviewer tried to contact the company before posting this review.
I amhandicapped. I am handicapped and need assistance to and from the plane on both flights.
I paid for a round trip from SAC to *** from 4-30-26 to 5-4-26. I do not have a confirmation number. Please help me.
Preferred solution: A printed Confirmation number.
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Verified Reviewer |
Quebec, Quebec
Resolved: Est-ce possible de me créditer une valise?
The reviewer tried to contact the company before posting this review.
- - Speaks French; has trouble with English.
- - Reservation HFNHC5 from YQB to LAS (EWR#).
- - Two bags paid; one will not be used; asks for credit.
I have a lot of difficulty understanding English; I normally speak French. I have a reservation (HFNHC5) for a flight from *** (YQB) to *** (EWR#).
I paid for two suitcases, one for my partner and one for myself, but we will only have one. Is it possible for you to credit us for one of them?
Preferred solution: I speak French. I have a reservation (HFNHC5). I paid for two suitcases, but we will only have one. Is it possible for you to credit us for one?
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Verified ReviewerBooking payment using United mileage plus card
The reviewer tried to contact the company before posting this review.
Issue was not addressed. Was not taken to a customer service agent.
Wrote in the reason for calling.
That appeared to be ignored. Was needing help with using the United mullet mileage credit card.
Was directed to booking
User's recommendation: Allow the option of contacting a real person
Trenton, New Jersey
Lost luggage sent to wrong state
- - Eight days trying to get United to retrieve misdelivered luggage and deliver home.
- - Customer service says the staff doesn't answer after many calls.
I have tried for 8 days to get United to retrieve luggage from an apartment in [GEOGRAPHIC_DATA](where it was mistakenly delivered) and fly it to [GEOGRAPHIC_DATA] to deliver to my home in [GEOGRAPHIC_DATA]. I have made a dozen calls to United customer Service, and they say that [PERSON_NAME] doesnt answer.
Really?!
I need help to get this luggage delivered. Its costing me time and money to replace needed items!
Chapel Hill, North Carolina
Pre-check not on boarding pass
The reviewer tried to contact the company before posting this review.
Called to find out why my Prechedck status wasnt on my boarding pass Got routes to checking flight status. No option to resolve my issue.
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Verified Reviewer |
Orlando, Florida
Horrible connection experience
- - First leg with United was delayed and arrived in San Francisco after midnight.
- - The 1am connection did not wait, despite being about 2 minutes late.
Absolutely terrible experience with United Airlines flying from *** to *** via ***. The first leg was perpetually delayed, and we didn't arrive in *** until after midnight.
Despite this, the 1 a.m.
connecting flight did not wait even though we were literally 2 minutes late to the gate. Extremely frustrating and disappointing, especially given the circumstances.
Preferred solution: Apology
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Verified Reviewer |
Leeds, Leeds
Non receipt of compensation following cancellation of flight
The reviewer tried to contact the company before posting this review.
- - UA949 Jan 11: cockpit switch caused cancellation; 3 hours wait.
- - Compensation: £520 per person promised; received $175 voucher; no in-flight media.
On 11 January 2026 me and my wife were on flight UA949 which was due to fly to ***. The pilot told us there was a minor problem with an engine which was fixed.
Then he told us that there was a broken switch in the cockpit. Unfortunately it was not possible to find a teplacement switch so after 3 hours waiting in our seats, the flight was cancelled and all passengers had to disembark.
We were given a form stating that we were entitled to £520/each in compensation if we were delayed for 3 or more hours. We were re-booked by United onto a flight the following morning destined for ***. My wife sent an email requesting compensation as advised by you and a few weeks later she received an email saying that she would get a voucher for 175 US dollars.
Firstly, a voucher is not very helpful for us as we live in the *** and don't often get an opportunity to fly with United. Secondly, 175 dollars is nothing like the amount of compensation you say we are entitled to receive.
On a second issue, on 12th March 2026 we were on flight UA870 from *** to ***. The pilot told us that despite efforts to fix the problem, all the TV monitors were out of action. This meant that there was no in-flight media available to any passenger throughout the 14 hour flight.
The reading lights were also out of action. The pilot told us that we should be due compensation and that we should contact United customer care.
I'm sure you will be able to verify the problems that we encountered and very much hope that you can help.
User's recommendation: We have no complaints about the flights themselves or the staff on board. We do however have issues with United's aircraft maintenance and the follow-up customer care. We are only claiming what we were told we are entitled to claim
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Listen, they're flight attendants whose primary responsibility is to the safety of the passengers. They are NOT dementia specialists nor should they be expected to touch YOUR family member to strap them in or help them watch a movie.
This is YOUR responsibility. If they can't do the most basic of things then perhaps they should not fly and impact the experience of others.