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United Airlines - United Baggage Destruction
United Airlines - United Baggage Destruction
I recently flew from Newark to Houston on United flight UA1161. United totally trashed my brand new suitcase. It was the first time I used it. They ripped off the side. It is unusable. When I talked to personnel in the baggage office I was told "United doesn't cover...
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Anonymous
Richard

Don't buy cheap luggage next time.Don't blame anyone else because you bought cheap luggage.United did the right thing - they told you to buzz off.

h.kitchener
h.kitchener

Happens all the time. I always use older luggage when flying as the airlines just don't care anymore.

1.0
I didn't like
  • Employees do not agree with written policies on your website
  • Employees make up rules and policies as they go
  • United does not accept responsibility for damage you caused
#1119132
Reply to reviews
Robbed by United Airlines
Robbed by United Airlines! A conversation I had with United Airlines customer services on October10th I asked to cancel the Las Vegas to San Francisco leg of our journey to be told I would have to PAY 85 Euros (US100) to do so. Apparently, these are terms and...
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Anonymous
MikeBTW

I took the word of United Airlines customer services.1st time via email. 2nd time on the phone. 3rd time via social media, 4th time at the airport1st: told There will be a cha...

Anonymous
Anonymous

"Apparently, these are terms and conditions that I had not been given, but I agreed to do so"The terms were there for the reading. You just didn't bother to read it or underst...

1.0
#1118450
Reply to reviews
I have been a frequent flyer of United for many years and have always relied on them to be a great airline. However recently I’ve noticed their practice of moving rows of seats in the back of the plane very close together in order to leave room for “upgraded seating.”...
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1.2
I didn't like
  • Airline attendant customer service
  • Opposite of customer service
#1118237
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Brad Schrock still works at United Airlines?

Schrock tried selling some airline pass AT the airport allegedly.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I didn't like
  • Lack of humane treatment
#1113333
Reply to reviews
United Airlines Economy Fare
I booked the economy fare for a quick trip. I read the rules and saw that I could not bring a full size carryon bag; everything would have to fit under the seat. This was fine, I would not be able to carryon or handle checked luggage anyway because of recent shoulder...
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Anonymous
Anonymous

The rules are clear that you can only bring ONE small item unless you are a Premier member, as stated below. You obviously didn't read the rules. The person who made the mis...

Anonymous
Anonymous

"*** have purchased Basic Economy, you will only be allowed one small personal item, such as a shoulder bag, purse or laptop bag, unless you are a Premier"I just read the rule...

2.6
#1112120
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United Airlines - Don't waste your time with "This site". Nothing happens

United Airlines - non existence customer service
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1103070
Reply to reviews
To all concerned - This is a follow-up to two posts previously. Please don't waste your time posting on this site - United does not respond and whoever is running this site is non-responsive as well. Looks like a "Shell Game" to mollify unhappy United consumers to...
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Anonymous
Anonymous

Are you serious? This is a forum for consumers to let others know about their experiences with various companies. This site is not affiliated with United Airlines, nor does ...

Anonymous
Anonymous

Are you serious? This is NOT a United Airlines site, and is NOT a place to post direct requests to companies for complaints. This is ONLY a forum for people to let others kn...

1.8
I didn't like
  • As described - changing confirmed seat with no explnation
#1100930
Reply to reviews
Traveling with my wife yesterday from Seattle to Newark (Flight 1929) on a ticket booked by me on July 31with confirmed seats next to one another in Exit row. When checking in, my wife's seat was changed and moved to a seat behind me. No explanation and no interest...
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Anonymous
Anonymous

NO response from United for review above

1.8
I liked
  • Cabin crew
  • Cabin crew was cordial
  • Cabin crew - they were cordial
I didn't like
  • Customer service - no one cared
  • Terrible customer service
#1099171
Reply to reviews
Flight 292, 1pm from SFO to MCO Our entire plane was boarded in San Francisco, and suitcases in overhead cabins closed up. 10 minutes before *** to Orlando, a flight attendant announced the pilots are on tarmac in Las Vegas and won't arrive for another 11/2 and asked...
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Anonymous
Anonymous

This is extremely typical. There are VERY strict guidelines about how many hours pilots are allowed to fly and oftentimes due to weather, technical difficulties, etc. these h...

#1098250
Reply to reviews
when I checked in for my flight to Chicago the manager made me check my small duffle bag because She considered my computer case a carry on.. I argued politely and ended up paying the $25 fee because my 13 yr old son was with me and we were running late for the...
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Anonymous
Anonymous

So you bring a carry on - computer cases are CLEARLY considered carry-ons if you do five seconds of research online - and then are irritated that they consider it a carry-on? ...

#1092477
Reply to reviews