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My flight was cancelled for weather the night prior. Ariline did not call me. UAL rescheduled me for a day later though they had other flights the same day. I booked with another airline. I requested a refund since they cancelled flight and rescheduled at a useless...
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Anonymous
Judith

I was robbed 1200.00 accidental charge. 6 months of repeated communication with customer care and they finally blocked me i sent all receipts told teh story over and over and ...

#1169765
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Hi this is Remy Balkis, I want to complain on United Airlines for delayed and lost two big bags. Plus my Michel Kors watch was stolen and all of my name brand bags and clothing were missing. Plus the service was poorly and they were very rude to me. Ever time, I fly on...
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1.2
I didn't like
  • Customer service at the airport
#1164292
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United Airlines - I will never fly United again...
1) Due to the flight crew not showing up for work on 12/31/17, my flight to SFO was delayed, which meant I would certainly miss my connecting flight to my final destination, ONT. I was put on another flight directly to LAX, as there were no other connecting flights...
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Anonymous
Anonymous

"Due to the flight crew not showing up for work "What do you mean the crew didn't show up for work? Are you saying they just said later for going to work and just called off? ...

2.5
I liked
  • Food
I didn't like
  • Empty promises
  • Inconvenience
  • Deceptive practices
#1161306
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United Airlines messed up our seat assignments flying from Tampa to Chicago today at 12:30pm. It resulted in my 10 and 7 year old not sitting with me. Instead of fixing it or another passenger giving up their seat, I sat away from them. My child was totally freaked out...
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Anonymous
Anonymous

Of course she purchased an economy ticket! But she is entitled because she has a big blubbery 10-year-old who cries when she can't get what she wants...

Anonymous
Anonymous

How did they mess up? Did you purchase something other than an economy ticket? If you did, what did you expect was going to happen?"Customers who have purchased Basic Economy ...

#1160725
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United Airlines - Worst customer service of any airline will never fly United

They rebooked our 1:45 layover to a 40” layover. They were late on our connection. We ran through the airport and they closed the door on our crying kids instead of waiting 30 seconds for us to board. Unbelievably poor customer service. Rebooked us for 24 hours later. No hotel voucher or anything.
1.3
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1159528
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We were late by just 5 mins for a 5:50a flight we booked with United Airlines using our points from RDU to EWR on Oct 8, 2017. Cust associate at the airport named SATVUNDER K and another lady put us in 8:15a saying seats confirmed. We told we were late by just 5 mins,...
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Anonymous
Anonymous

Late is late. Not too hard to understand.

Anonymous
Anonymous

"We were late by just 5 mins for a 5:50a"Straight from their website.. Minimum check in times. I'm guessing when you booked, you hit that little tick box saying you agreed to...

1.0
I didn't like
  • Baggage policy
  • Treatment at the hands of united staff
  • Customer service at the airport
#1157365
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United Airlines - Carry On Bags

I was told no carry on bags - Had to check it. Everyone had carry on bags so what's the deal!! I'd like my 50.00 back. Jackie Munson
#1155871
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I am a 72 year old British businessman. I would not class myself as a frequent air traveller but over the years I have been on many flights around the world. I have today, 23 rd December travelled from London Heathrow to New York on American Airlines flight A17. I have...
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1.0
#1154762
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United Airlines - *** rude with no regards to passenger care
Me and my wife flew from Anchorage AK to Mob Alabama when I booked the flight I booked for us to be next to each other and that didn't happen that was the first thing. The 2nd thing as they where handing out drinks they hut my knee with the food cart hard enough to...
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1.0
#1150655
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I booked my flight from Washington DC to New Delhi three months in advance using United Airlines website where it was clearly mentioned that I could use my United mileage to upgrade to Business Class. They charged me 35,000 miles and $150.00 copay for the upgrade....
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1.0
I didn't like
  • Did not deliver as promised
#1145596
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