On February 9th, 2018 I was scheduled to depart from Pittsburgh International Airport at 10:48AM (UA flight 590) and was scheduled to land at 11:30AM at Chicago O’Hare International Airport. As I was doing my standard check -In at the kiosk machine I encountered an...Read more
United Airlines - *** poor online service
Pay first and then be told you cant pick seat or bring a bag on without paying more. Insanely bad customer service. I already vowes never to fly them even before i heard they were Dragging passengers off planes and killing puppies. What kind of *** are running this place????
I worked for a Fortune 500 Company and United Airlines was my company’s carrier of choice. Because of escalating fares and degradation of service, my company selected another carrier as our corporate preferred airline. With the customer service problems that this...Read more
I didn't like
- Extremely poor customer service
United needs to reconsider its terribly conceived lottery program that replaces its current bonus system for its employees. It is proposed that employees that have 100% perfect attendence will be eligible to enter a quarterly lottery draw that, granted could reward...Read more
United wants me to pay them 1,649 dollars to get my status upgraded to silver. Somehow I never seem to qualify for seat upgrades so about the only advantage is not paying for my bag. I would have to fly 30 times over the next year to make this a break even proposition....Read more
I didn't like
- Price to upgrade to silver is ridiculous
- Seat room is derisory
- Staff treat you like cattle
My flight was cancelled for weather the night prior. Ariline did not call me. UAL rescheduled me for a day later though they had other flights the same day. I booked with another airline. I requested a refund since they cancelled flight and rescheduled at a useless...Read more
Hi this is Remy Balkis, I want to complain on United Airlines for delayed and lost two big bags. Plus my Michel Kors watch was stolen and all of my name brand bags and clothing were missing. Plus the service was poorly and they were very rude to me. Ever time, I fly on...Read more
1) Due to the flight crew not showing up for work on 12/31/17, my flight to SFO was delayed, which meant I would certainly miss my connecting flight to my final destination, ONT. I was put on another flight directly to LAX, as there were no other connecting flights...Read more
I didn't like
- Customer service
- Deceptive practices
United Airlines messed up our seat assignments flying from Tampa to Chicago today at 12:30pm. It resulted in my 10 and 7 year old not sitting with me. Instead of fixing it or another passenger giving up their seat, I sat away from them. My child was totally freaked out...Read more
United Airlines - Worst customer service of any airline will never fly United
They rebooked our 1:45 layover to a 40” layover. They were late on our connection. We ran through the airport and they closed the door on our crying kids instead of waiting 30 seconds for us to board. Unbelievably poor customer service. Rebooked us for 24 hours later. No hotel voucher or anything.
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