
United Airlines
United Airlines Overview
United Airlines has 2.0 star rating based on 610 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend United Airlines to a friend or colleague.
- Rating Distribution
Pros: Kind and helpful flight attendants, Flight schedule, I like other services.
Cons: Customer service, Lack of humane treatment, Terrible customer service.
United Airlines has 2.0 star rating based on 610 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend United Airlines to a friend or colleague.
- Rating Distribution
Pros: Kind and helpful flight attendants, Flight schedule, I like other services.
Cons: Customer service, Lack of humane treatment, Terrible customer service.64% of users think that United Airlines should improve its Customer Service.
50% of users say that they might use United Airlines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Call and talk with a live agent if you need clarification", "We need more información about to flygs", "Do not delay flights. Lol", "Do not fly with Southwest Airlines.", "Do not fly with them. Terrible costumer service.".
Most users ask United Airlines for the refund as a solution to their issues.
Review authors value the most Cleanliness and Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRuined disney trip by a sick man allowed on the plane
- Always had good service in the past
- Not protecting passagers
Preferred solution: A full refund & compensation for ruining our $20,000 Disneyland dream vacation
User's recommendation: Beware of united allowing deathly sick people on the plane & not doing anything to protect other passengers from getting sick & ruining their vacation
I was promoted to review
- Cheaper prices
- Stricker on bags you can check
Preferred solution: My issues are solved
User's recommendation: Call and talk with a live agent if you need clarification
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund Request
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey charge my credit card 3 times
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent Request for Compensation and Immediate Rectification - Multiple Flight Disruptions with United Airlines
- No supportive customer service
- Do not care about their customers
Preferred solution: 1.Full Refund for the seat I paid $175 for, as the service promised was not fulfilled. 2.Flight Mileage and Additional Airline Credit
User's recommendation: After experiencing a series of significant disruptions, delays, and poor handling of my travel plans by United Airlines, I find it necessary to share my experience with future customers. While I understand that delays and unexpected challenges can occur in air travel, the manner in which these issues were handled has left me deeply dissatisfied. My Recommendation to Future Customers:•Stay Informed: Make sure to understand your rights as a passenger and be aware of any airline regulations or policies that might apply to your situation.•Consider Alternatives: If you value punctuality and clear communication, you may want to explore other airlines that have a reputation for better customer service and handling of disruptions.•Stay Proactive: If you do choose to fly with United Airlines, be proactive in communicating your needs and concerns, especially if problems arise. Ensure that you have access to necessary support numbers and contacts to escalate any issues quickly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been issued United Airlines credits but they've made them impossible to send
- I have had a smooth flights previously
- Terrible customer service
Preferred solution: Apology
User's recommendation: Flights in the past have been good, but customer service is woeful and I would have to say probably deliberately obstructive regarding credits and refunds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHAS GONE 3 MONTHS NO COMPENSATION FOR LOST BAG! NO HELP AT ALL!
- Do not care at all about me as a customer and what to they owe me
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- I have to fly united for business
- Seem to not care about the customer
Preferred solution: Apology
User's recommendation: Fly Delta!
Asking for compensation_ My issue was not resolved_ Waiting on some one to contact me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight Change/To get to new Grandson Houston
Preferred solution: My flight changed to earlier date seats are available!! united is dumping to Expedia and other 3 party companies cheaper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost luggage - horrible treatment
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID UNITED AIRLINES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight Delayed/ Flight UA 1214/ ND4NG9
- High flight cancellation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfactory flight experience
- Works with lufthansa
- Seems always late and does not offer to make up for it
Preferred solution: Price reduction
User's recommendation: Do not fly with United
Airline Expert Talks
Horrible experience on Flight UA 2305
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can't see the flights. Plus you do not offer what I need
User's recommendation: Check around. Book once you are sure you have found what you are looking for. They will change their prices within minutes.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConstant charge for boarding pass
- No understanding
Preferred solution: My boarding pass
User's recommendation: Would not
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No one is going to read this long screed nor will they care.