United Airlines Reviews
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4
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resolved
740
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$440K
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$2K
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62.7K
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What was your experience with United Airlines?
Customers don't like
- Terrible customer service
- Lack of humane treatment
- Treatment at the hands of united staff
Customers like
- Kind and helpful flight attendants
- Very nice flight attendants
- In-flight service
Back in May, we contacted United customer service about a one way ticket for our exchange student (since you can't book a flight 365 days in advance, we couldn't book a round trip). Everything went great.......confirmed a one way flight for $652 from Madrid to Phoenix....
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United Airlines (DFW & EWR) employee complaints: Flights UA1906 & UA4935 DFW to EWR-UA1906: On 06/18/18 my husband and I were told by curbside check-in due to us being military, we would not have to pay for our luggage if we checked in upstairs. When we attempted to...
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Booked 2 round trips from Savannah to Seattle via Newark through Orbitz. Fares were $500 each. After purchasing tickets I was told that “Basic Economy” gives you middle seats, can’t carry on a bag and pay excessive charges for a checked bag. When I get to gate to ask...
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Even without checking a bag you still have to wait in line with at the terminal ticketing counter to get a boarding pass. Other airlines let you get a bording pass online. The line to wait in is the same as those waiting to check bags. This extra step is a thinly...
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McCall
You're too young to remember " fly the friendly skies of United " , "Coffee, Tea , or ME" , walking out onto the tarmac, entering the plane from the rear, the pilot calling ou...
I am a AA Platinum 2 million miler. Unfortunately I moved to North Houston where United has a hub and AA has very few flights. I paid for a flight yesterday and needed to change it today. Literally 29hrs after United ticketed it even though I got the confirmation...
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Anonymous
"Predictably the customer service supervisor"So great fortune teller you are not. YOU KNEW full well that you wouldn't be cut any slack. Why? Because 2 million miler, you knew...
I liked
- Flight schedule
- Cabin crew
I didn't like
- Customer service
I cannot begin to express my disappointment today with the attendants today as I checked to fly to Washington DC final destination entebbe. In a few words, uncaring, rude , inconsistent, non transparency. From the beginning I demanded for the Manager after not getting...
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5/13/18 UA2135 I booked a ticket online for this flight, I got to the airport and found out that there were seats still available on the earlier flight at 11:25. The fare was the same and I was not asking for anything special, just any seat I could get. My grandfather...
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Ashlie A
Once the next flight came time to board I got in like and placed my ticket on the scanner. It said denied and was buzzing and holding up the line. Kathy V was the one taking m...
h.kitchener
Sounds like United personnel haven't changed since I stopped flying with them some 12 years ago. Best to always book via a different airline if at all possible.
My stepdaughter prebooked a flight from Detroit to Colorado for her and her boyfriend and everything was paid for in advance and everything was all set at least they thought it was! First of all she is afraid to fly so that was in itself a hurdle to overcome but when...
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Anonymous
You can't choose your seats on United without paying. This would have been clear at the time of booking.
How you transfer bag to new flight in 35 minute layover, I don't think there was enough time, Flight left Orlando at 4:16 to Denver at 6:20 flight left from Denver 6:55 I got to LAX at 8:30pm from Denver, my bag was not there from Orlando, I call today and still have...
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Similar to United Airlines
On the 14 of April 2018 l Nery Lopez had missed a fly going to Houston texas being told that they could not fly going to Houston l decided to buy a ticket after not gettin the help that l needed from staff after all the mess we got our tickets to leave a four o’clock...
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Why use a 3rd party booking agency ? This is what happens - poor communication, misunderstandings, inadequate information - all because you tried to cheap out ; successfully b...