United Airlines Reviews

I have several major complaints about my recent flights with United.
1st: Your desk representative was absolutely useless when you delayed my flight to Denver. The delay caused me to miss my connecting flight from Denver to Farmington.

This was supposedly due to air traffic control grounding planes due to excessive air traffic. True or not? No one will ever know.
2nd: I and every other person on that flight were trying to rebook their flights. I waited on a text message for 1 1/2 hours, during which time I booked a hotel room in Denver without any compensation or consideration from United.

Then suddenly I got a text message that said the Denver to Farmington flight was going to be delayed so that we could make it. So I canceled the room that I was able to book. And just as quickly, United sent another text saying that, in fact, they were not going to hold the flight into Farmington.
3rd: I was still on hold for a text message. I had my husband go online to find me a hotel in Denver; thankfully, he was able to get me a room, probably the last one close to the airport with a shuttle.

$300, and that was the cheapest he could find. So there I was stranded in Denver with no toiletries or food. I had to walk in the dark at 11 p.m. to the nearest 7-11 to get these things.
4th: My luggage made it to Farmington that night.

How does that happen?
5th: United rebooked me on the next flight into Farmington, which wasn't until 8:25 p.m. the next day. So I would be stuck at the Denver Airport all day. So, I got back on another text, waited 1 hour 10 minutes before I reached anyone.

He was able to book me a flight the next day into Durango, and my husband drove up to the airport to pick me up.
6th: I received a call the morning of the flight from a very nice lady in your Farmington location. She told me that my luggage was in Farmington and that I could pick it up after 8:30 that night! Apparently, your desk in Farmington isn't manned until you have a flight coming in. So, we went to the airport at 8:30.

The airport was locked, and I had to call the lady that contacted me to explain I couldn't get into the airport.

She got someone to come to unlock the door.
There are probably more things I need to complain about, but I think you have got the idea. This was a cluster from the moment they delayed the flight out of Houston.
I expect a supervisor to reach out to me about all this, and as a United Mileage Plus customer, I expect some compensation from United.

Request for Correction of Passenger Name on Baggage Delivery Order
Hello,
I previously traveled on your flights on March 15. I took American Airlines flight UA872 to *** and then transferred to United Airlines flight UA5293 to ***.
Upon arrival, I found that my baggage was delayed, and it was not delivered until 8:30 AM on March 16. I have supporting photos as proof of the delay.
However, I noticed that the passenger name on the Baggage Delivery Order was entered incorrectly. I would like to request a correction of the name to match my actual name.
I am currently applying for compensation for delayed baggage, and this document is required for my claim. Therefore, I kindly ask for your assistance in correcting the name as soon as possible.
Thank you for your help.
Best regards,
***, Tzu-Chi

Every time I try to book flights from DEN to EWR and have $100 certificates for my wife and for myself, I get nowhere. I have tried chatting, but I cannot receive help from a human by phone.

The problem seems to be on the website; I am not finding populated each of our FF numbers whenever I log into my account EX910911. The booking shows only one used certificate unless I do two separate bookings! The last time I had help from a human who worked with United, the agent helped me through the entire process and did not charge me. AI is not helpful and chats are even worse.

If United wants to keep our business, someone should be able to help us book over the phone. We are planning to fly from Denver to Newark from November 5 to 8, and then from Denver to Panama City in February 2027. If we continue having issues with United's website and booking process, we will either stay home or fly another airline.

American has cheaper fares to both destinations. My wife and I each have almost a half million lifetime miles with United.

We had a first class reservation with United Airlines for 11:24 on Tuesday, July 28th at Newark, NJ for Phoenix, AZ. After sitting at the airport for 12 hours, they cancelled the flight.

During those 12 hours they could not get enough staff for the flight. Then the weather report had a storm coming. Every hour or so they gave a new time for take off. Then when they cancelled the flight, they left the luggage on the plane and said it would leave Newark the next morning on the flight for Phoenix at 6:15.

We had to get a hotel for the night. We couldn't get a first class flight until Thursday, and it would be $2,000 one way!! We finally got a flight on American at 5:24 on Thursday, July 30th and not first class. Meanwhile, my husband didn't have any of his medications nor his night breathing machine.

He became very weak and weaker after 2 days. We got some of his medications from Walgreen's Pharmacy but not all. By the time we headed for the airport, he could not walk but maybe 10 feet and then have to stop and rest. Why couldn't united have taken the luggage off the plane as if it had just landed?

How many other people were having issues with medication? We lived in the same clothes for 3 days. The hotel gave us toothbrushes and little packets of toothpaste. There were no shops around the hotel to purchase any clothing.

It was a miserable 3 days. Needless to say, we will never fly United again.

I am trying to find a way to write a letter to them but so far have found nothing. I want to write to the head of the company but I suppose they don't give that info out.

When you purchase a seat on a 10:00 flight, check in, and have your boarding pass, are you stopped from flying if you are

not onboard by the time doors are to be closed on time (like 9:55)?

not able to board in your boarding group?

not at the gate when boarding begins at 9:30?

not at the airport by 9:15?

not at the gate by 9:25?

Because when I buy a seat on a 10:00 flight, I don’t care when the plane backs up a little. I care what the conditions are for me to catch the flight arriving at the projected time.

If, like today, I am able to be at my gate without checking a bag at 9:30 but can’t sit in my seat because I’m late, I need to know what time my flight really is. Am I aiming for a 9:00 flight, arriving at 11:30? It wasn’t a 10:00, arriving at 11:30 as printed or I wouldn’t have four hours to do this.

Complaint concerning your staff's handling of a delayed flight out of Houston. The customer service agent was of no help at all.

All she did to 'help' was hand out cards with a QR code on it. The QR code was also useless as there was a wait time of over an hour. No time to rebook my flight and no time to get a decent hotel room as I was waiting for a text message from one of your agents.

I would certainly like a call back from a supervisor to discuss all the things that went wrong with this flight. Please do not call me today as I rebooked my flight to Durango today instead of the rebooked flight you put me on at 8:45 PM tonight.

Dear United Customer Care,

I am writing to formally file a complaint regarding the treatment my family and me as a 1K customer with United Airline received from your staff at *** (This was first time I didnt use 1K desk).

on April 27 while checking in for Flight UA733 from LAX to ***

While using the self-check-in kiosk, I received a baggage tag for one of the family members but not for my daughter. I approached a nearby agent for assistance, and she told me to wait.

Despite waiting, I was ignored while she assisted another passenger who arrived after me.

I called another agent to help us, before she could complete helping me, the other agent who ignore us and identified as ***, called her away. When I asked why the first agent could not finish assisting me, *** responded in a loud, dismissive, and disrespectful manner, telling me to wait. Her tone and behavior were unprofessional and inappropriate.

When I expressed that I no longer wanted her assistance due to her attitude, she escalated the situation further by telling me not to come close to her. This interaction was not only unhelpful but also humiliating, especially in front of other passengers.

This level of customer service is unacceptable.

I expect United Airlines staff to treat passengers with respect, professionalism, and basic courtesy.

Experiences like this significantly damage trust and confidence in your airline.

I request that this incident be reviewed thoroughly and addressed appropriately. Additionally, I ask that you consider providing compensation or a goodwill gesture for the distress and inconvenience caused.

Please also ensure that this feedback is communicated to the employee involved so that corrective action can be taken and similar incidents can be prevented in the future.

I look forward to your response.

Sincerely,

***

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