United Airlines Reviews

I have several major complaints about my recent flights with United.
1st: Your desk representative was absolutely useless when you delayed my flight to Denver. The delay caused me to miss my connecting flight from Denver to Farmington.

This was supposedly due to air traffic control grounding planes due to excessive air traffic. True or not? No one will ever know.
2nd: I and every other person on that flight were trying to rebook their flights. I waited on a text message for 1 1/2 hours, during which time I booked a hotel room in Denver without any compensation or consideration from United.

Then suddenly I got a text message that said the Denver to Farmington flight was going to be delayed so that we could make it. So I canceled the room that I was able to book. And just as quickly, United sent another text saying that, in fact, they were not going to hold the flight into Farmington.
3rd: I was still on hold for a text message. I had my husband go online to find me a hotel in Denver; thankfully, he was able to get me a room, probably the last one close to the airport with a shuttle.

$300, and that was the cheapest he could find. So there I was stranded in Denver with no toiletries or food. I had to walk in the dark at 11 p.m. to the nearest 7-11 to get these things.
4th: My luggage made it to Farmington that night.

How does that happen?
5th: United rebooked me on the next flight into Farmington, which wasn't until 8:25 p.m. the next day. So I would be stuck at the Denver Airport all day. So, I got back on another text, waited 1 hour 10 minutes before I reached anyone.

He was able to book me a flight the next day into Durango, and my husband drove up to the airport to pick me up.
6th: I received a call the morning of the flight from a very nice lady in your Farmington location. She told me that my luggage was in Farmington and that I could pick it up after 8:30 that night! Apparently, your desk in Farmington isn't manned until you have a flight coming in. So, we went to the airport at 8:30.

The airport was locked, and I had to call the lady that contacted me to explain I couldn't get into the airport.

She got someone to come to unlock the door.
There are probably more things I need to complain about, but I think you have got the idea. This was a cluster from the moment they delayed the flight out of Houston.
I expect a supervisor to reach out to me about all this, and as a United Mileage Plus customer, I expect some compensation from United.

Your agent Airlinesunited96 among the other parts of the complaint. Out and out lied to myself and Ms Topher.

If you call this guy a customer service representative you and your company have definite personnel problems. In 2 different chats your agent said my fiancee that her paperwork was up to date. No problem what so ever. Your customer service representative is flagrant lying sob.

Upon arrival to her destination she was held by immigration for not having updated paperwork to travel. Therefore causing undue hardship upon the flyer. This is a serious violation that your agent caused, when they had enough time to advise Ms Topher so it could have been taken care of previous to the flight. Like I said earlier on the first part of the complaint.

It seems as though you encourage your agents to lie or just ignore the complaint. I've lost a 7 digit amount of money because of your lying unprofessional employee. I expect Ms Topher home within 10 days with no added fees or anything else. If not I'm having my attorney file suit in Federal court for intentionally lying and deception to a customer.

I'm sure a jury of my peers will side with my complaint. If you decide to ignore or sidestep this matter and you refuse to get her home with no extra fees.I will notify the FAA of your policy on encouraging your employees to lie to customers which I can prove through my emails. You have 24 to contact me and correct this matter.

If not this will be your worst public relations nightmare. You have 24 hours to act on this and correct it or else.

On August 25, my husband and I traveled business class on United Airlines Polaris flight from Dulles to Paris Charles de Gaulle. I was feeling very well when I got on the plane and after dinner.

In the morning, I had the scrambled eggs and sausage (though my husband opted out), and shortly after I started vomiting—not just on the plane but later after we got to the hotel. It was a horrible day—and very unfortunate since we traveled to Paris to enjoy the restaurants. On this particular trip, after a few days of planned restaurant visits, we were also booked on a one-week private barge canal cruise (a Rick Steves recommendation), with an outstanding chef. Then a few days later, we had booked a dinner at a 3-star Michelin restaurant for which we were traveling all the way to Ouches, France.

I must say I missed a lot of the pleasure from this special planned trip! Note that prior to eating those scrambled eggs, I was just fine.

But in all honesty, it really ruined our trip! We returned home yesterday, though, and all was just fine.

We were supposed to be headed to Italy today but Newark, our connecting flight, was cancelled due to a power outage. We understand things happen.

Airline automatically booked us on another flight through Chicago which is now delayed over 2 and a half hours so we will still miss our flight to Milan. The first flight was cancelled because of electrical issues but the second is delayed due to weather. We were just informed that we will not be recompensated for our ticket since it is weather related even though the reason is because we were automatically assigned that flight by United due to a non weather related cancellation. We must now book a hotel and a new flight on our dollar.

Basically United Airlines pulled a fast one on us and made sure we were assigned to a flight that overrided our entitlement to compensation. We now wont get to Milan until two days from now, no compensation, and we will now miss our first few days of hotels. We were informed by 7 different workers for United that they are unable to help with any rebooking and that all rebooking must be done through their call center. I called the call center twice and was placed on hold for over an hour and 15 minutes both times, which was too long to be able to change any flights.

DO NOT UNDER ANY CIRCUMSTANCES BOOK YOUR TRIP WITH United . They are BY FAR the worst customer service experience I've ever dealt with, with any company ever. I have traveled to over 50 countries and never fly United. Now I remember why.

Just a complete *** show. I genuinely would consider spending 500 or more for a ticket on another airline just to avoid dealing with United Airlines. I hope this somehow affects their business even though I know it won't..

they could care less. They made that crystal clear.

Request for Correction of Passenger Name on Baggage Delivery Order
Hello,
I previously traveled on your flights on March 15. I took American Airlines flight UA872 to *** and then transferred to United Airlines flight UA5293 to ***.
Upon arrival, I found that my baggage was delayed, and it was not delivered until 8:30 AM on March 16. I have supporting photos as proof of the delay.
However, I noticed that the passenger name on the Baggage Delivery Order was entered incorrectly. I would like to request a correction of the name to match my actual name.
I am currently applying for compensation for delayed baggage, and this document is required for my claim. Therefore, I kindly ask for your assistance in correcting the name as soon as possible.
Thank you for your help.
Best regards,
***, Tzu-Chi

Every time I try to book flights from DEN to EWR and have $100 certificates for my wife and for myself, I get nowhere. I have tried chatting, but I cannot receive help from a human by phone.

The problem seems to be on the website; I am not finding populated each of our FF numbers whenever I log into my account EX910911. The booking shows only one used certificate unless I do two separate bookings! The last time I had help from a human who worked with United, the agent helped me through the entire process and did not charge me. AI is not helpful and chats are even worse.

If United wants to keep our business, someone should be able to help us book over the phone. We are planning to fly from Denver to Newark from November 5 to 8, and then from Denver to Panama City in February 2027. If we continue having issues with United's website and booking process, we will either stay home or fly another airline.

American has cheaper fares to both destinations. My wife and I each have almost a half million lifetime miles with United.

We had a first class reservation with United Airlines for 11:24 on Tuesday, July 28th at Newark, NJ for Phoenix, AZ. After sitting at the airport for 12 hours, they cancelled the flight.

During those 12 hours they could not get enough staff for the flight. Then the weather report had a storm coming. Every hour or so they gave a new time for take off. Then when they cancelled the flight, they left the luggage on the plane and said it would leave Newark the next morning on the flight for Phoenix at 6:15.

We had to get a hotel for the night. We couldn't get a first class flight until Thursday, and it would be $2,000 one way!! We finally got a flight on American at 5:24 on Thursday, July 30th and not first class. Meanwhile, my husband didn't have any of his medications nor his night breathing machine.

He became very weak and weaker after 2 days. We got some of his medications from Walgreen's Pharmacy but not all. By the time we headed for the airport, he could not walk but maybe 10 feet and then have to stop and rest. Why couldn't united have taken the luggage off the plane as if it had just landed?

How many other people were having issues with medication? We lived in the same clothes for 3 days. The hotel gave us toothbrushes and little packets of toothpaste. There were no shops around the hotel to purchase any clothing.

It was a miserable 3 days. Needless to say, we will never fly United again.

I am trying to find a way to write a letter to them but so far have found nothing. I want to write to the head of the company but I suppose they don't give that info out.

When you purchase a seat on a 10:00 flight, check in, and have your boarding pass, are you stopped from flying if you are

not onboard by the time doors are to be closed on time (like 9:55)?

not able to board in your boarding group?

not at the gate when boarding begins at 9:30?

not at the airport by 9:15?

not at the gate by 9:25?

Because when I buy a seat on a 10:00 flight, I don’t care when the plane backs up a little. I care what the conditions are for me to catch the flight arriving at the projected time.

If, like today, I am able to be at my gate without checking a bag at 9:30 but can’t sit in my seat because I’m late, I need to know what time my flight really is. Am I aiming for a 9:00 flight, arriving at 11:30? It wasn’t a 10:00, arriving at 11:30 as printed or I wouldn’t have four hours to do this.

The flight school leave at 12:10 pm from Munich ( Germany) to IAH

Just at the 11th hour posted flight is delayed will leave at 8:00 pm Munich time.

My husband, me and about more than 100 passengers waited that no long. No lunch or dinner coupons were given to passengers

Finally when flight left for Houston TX IAH it was announced that the flight willing via Newark airport as IAH immigration/customs will be closed by the time flight land

At Newark all luggage and passengers disembarked from plane.

It was rush-rush no support from aircrew / staff.

After two hours the passengers & luggage embarked and finally flight landed at IAH at past mustard 3:00am

No excuse or reason given why the flight from Munich not took off at 12:10 pm

It was the worst experience no consideration for passengers no reason given. Never never again US