United Airlines Reviews and Complaints
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Customers don't like
- Terrible customer service
- Lack of humane treatment
- Treatment at the hands of united staff
Customers like
- Kind and helpful flight attendants
- Very nice flight attendants
- In-flight service
Dropped my son off for college. Called United 2 weeks ago to check on baggage rules for military dependents. Was told they get 3 70lb bags for free and they do not have to fly with the active duty member. Got to the airport and was told I had to pay 510.00 for the...
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28/07/18 - Family of 4 flying back from Orlando to Newark on United Airways UA1980. Later that evening, flying Newark to London with Virgin Atlantic. Our United flight was delayed firstly for "operational issues" and then constantly delayed taking off from Orlando due...
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I liked
- Were amazing
- Pilots
- After flying around the storms
I didn't like
- Offered 150 voucher when my amex bill is 1600
United Airlines - Rude employee during boarding
I had my backpack, a laptop bag and a sport jacket. The lady at the counter boarding passengers stopped me and said my jacket is an extra carry-on . Stating the rule is only 2 carry on. She was so rude asking I step aside. This is my last flight with this company that has no regards to passengers
United Airlines - Memphis to Denver direct flight
3:25 pm flight; delayed to 7:00 pm; delayed to 8:00pm; delayed to 10:00pm. “Maintenance issue.” Explained that there was a light out on a plane and that another plane would be brought in. It wasn’t until 10:00 pm and now I’ll get to my hotel around 1:30am with an 8:00am meeting. Thanks United for making this experience as miserable as possible.
my paid first class ticket consisted of HNL to SFO to IND. united delayed 2nd leg by increasing the delay 1 hour at a time until 12:30pm when they said it was now 4:30am. Was originally 10:30pm. They waited so long that nothing could be done. Wish flight was at noon so...
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I didn't like
- Lack of communication at all levels
United Airline is the worst Airlines I come across in my 73 yrs of life. Big time passenger cheats, liars, not trustworthy, poor service. I honestly suggest, before anyone book on United, check all your options. I booked a seat online on 5/17/18 for travel IAH-JAX 7/28...
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Anonymous
I’m reaching out to you from United’s CEO office and we’re so sorry but clearly there must have been a mistake, in 73 years of life you certainly experienced worst service and...
Anonymous
Could you please be a bit more petty ? Airlines should charge everyone by the pound and volume, baggage and body, just like any other freight. If you can afford to pay for air...
I didn't like
- Too much confusion
- Inconvenience
This morning my family of four were helped by gate agent Barb Pesek at DIA In Denver before our flight to Richmond, VA. She was a pure delight in what can be a stressful situation. So often airport/airline folks can be impatient at best with travelers, but Barb was...
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I am a United plus card member for years. My last two reservations were booked and paid for by my mileage plus card. I pay 95 a year to have this card with limited advantage or benefits. When I try to check in my reservation says I need to pay for my bag. Absolutely...
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Lies, Lies and more lies- Delays ALL THE TIME- no concern for the paying passengers- They lie about Weather delays, mechanical Delays, even now- here's a new one; "No available S L O T at the destination airport. They wait to the last possible minute before you are...
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Anonymous
Your post is not true, therefore you are the one with lies. If you can't handle delays, don't fly. Simple.
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Flight canceled again. Third flight over the span of a year where my life was impacted because United has old airplanes that break down ! Unbelievably even though I’m put out hours in the car and have to drive home United Airlines was only willing to pay for a taxi. What a *** airline customer service sucks the airlines sucks do not fly this airline !!!!
San Jose Del Cabo, Baja California Sur
Now who told you such a thing? Their site tells you dependents must travel with you. Active U.S. military personnel and their accompanying dependents, not traveling on officia...