United Airlines Reviews and Complaints
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Customers don't like
- Terrible customer service
- Lack of humane treatment
- Treatment at the hands of united staff
Customers like
- Kind and helpful flight attendants
- Very nice flight attendants
- In-flight service
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On December 1st while traveling on a cruise ship, my Vietnam Veteran husband suffered a major PTSD episode which required us to leave for Houston to the VA Medical Center. I mistakenly booked a flight from MIA to IAH for June 2 instead of Dec 2 and did not receive a...
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Company wrote 0 private or public responses to the review from Dec 03.
Product
This is not a complaint about United but of a female passenger with so much perfume on people were complaining. I was having A SEVERE ALLERGY breathing problem. why would someone spray themselves with so much perfume before a flight in a small enclosure? THERE are...
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Company wrote 0 private or public responses to the review from Nov 25.
November 16, 2018 To Whom This May Concern: My name is Franklin Allum and I would like to register a complaint against United Airlines. On November 14, 2018 my wife Malourdes and I were Flying from Narita airport in Japan to Denver Colorado. Our flight numbers were UA...
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Company wrote 0 private or public responses to the review from Nov 16.
Anonymous
Are you Chang and Eng ? Are you surgically attached or conjoined at birth ? No ? Then don't worry about it. Your spouse isn't going to feel abandoned and suspect you of carryi...
Anonymous
You’re in the SAME VEHICLE traveling to the SAME DESTINATION! You dont need to see each other every second of every day. Get over it. You BOTH arrived at your destination safe...
United airlines complaint: My original flight : 12:10 - 1:20 Lafayette to Houston LAF - IAH arrives 1:20 pm 2:25 - 3:40 Houston to San Diego IAH - SAN arrives 3:40 pm 4:40 - 6:00 pm San Diego to San Fransisco SAN - SFO arrives 5:59 pm what happened : Flight from LAF to...
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Company wrote 0 private or public responses to the review from Sep 29.
Anonymous
Your banal complaint nearly put me to sleep. What did you want the "careless" woman to do, create a 3rd option by pulling a plane out of her *** You had your choices, act like...
Product
I didn't like
- Treatment
- Treatment at the hands of united staff
- Delays in flights
Dropped my son off for college. Called United 2 weeks ago to check on baggage rules for military dependents. Was told they get 3 70lb bags for free and they do not have to fly with the active duty member. Got to the airport and was told I had to pay 510.00 for the...
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Company wrote 0 private or public responses to the review from Aug 15.
Anonymous
Now who told you such a thing? Their site tells you dependents must travel with you. Active U.S. military personnel and their accompanying dependents, not traveling on officia...
Resolved
28/07/18 - Family of 4 flying back from Orlando to Newark on United Airways UA1980. Later that evening, flying Newark to London with Virgin Atlantic. Our United flight was delayed firstly for "operational issues" and then constantly delayed taking off from Orlando due...
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Company wrote 0 private or public responses to the review from Aug 13.
I liked
- Were amazing
- Pilots
- After flying around the storms
I didn't like
- Offered 150 voucher when my amex bill is 1600
United Airlines - Rude employee during boarding
I had my backpack, a laptop bag and a sport jacket. The lady at the counter boarding passengers stopped me and said my jacket is an extra carry-on . Stating the rule is only 2 carry on. She was so rude asking I step aside. This is my last flight with this company that has no regards to passengers
Company wrote 0 private or public responses to the review from Aug 12.
United Airlines - Memphis to Denver direct flight
3:25 pm flight; delayed to 7:00 pm; delayed to 8:00pm; delayed to 10:00pm. “Maintenance issue.” Explained that there was a light out on a plane and that another plane would be brought in. It wasn’t until 10:00 pm and now I’ll get to my hotel around 1:30am with an 8:00am meeting. Thanks United for making this experience as miserable as possible.
Company wrote 0 private or public responses to the review from Aug 09.
my paid first class ticket consisted of HNL to SFO to IND. united delayed 2nd leg by increasing the delay 1 hour at a time until 12:30pm when they said it was now 4:30am. Was originally 10:30pm. They waited so long that nothing could be done. Wish flight was at noon so...
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Company wrote 0 private or public responses to the review from Aug 03.
Product
I didn't like
- Lack of communication at all levels
Similar to United Airlines
United Airline is the worst Airlines I come across in my 73 yrs of life. Big time passenger cheats, liars, not trustworthy, poor service. I honestly suggest, before anyone book on United, check all your options. I booked a seat online on 5/17/18 for travel IAH-JAX 7/28...
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Company wrote 0 private or public responses to the review from Aug 02.
Anonymous
I’m reaching out to you from United’s CEO office and we’re so sorry but clearly there must have been a mistake, in 73 years of life you certainly experienced worst service and...
Anonymous
Could you please be a bit more petty ? Airlines should charge everyone by the pound and volume, baggage and body, just like any other freight. If you can afford to pay for air...
I didn't like
- Too much confusion
- Inconvenience
Select Reason
Delays happen. However, the cause was self-inflicted and the results not unusual with delays due to weather, mechanical problems, etc. Get over it.
So the root cause of all of this is your mistake and you want to blame others? Blame yourself and move on. As far as delays, that's flying... It happens.