Delray Beach, Florida
Featured on Facebook Not resolved

My husband and I upgraded to better seats yesterday on a flight from Denver to Ft Lauderdale.We upgraded at the Denver airport at the United Airlines help desk.

Related: United Airlines - Coming AND going

We paid 59.00 for one ticket and $53.00 for another. We were not told those seats would not recline. I couldn't believe it. We were so uncomfortable the entire trip.

I'd like to be refunded the cost of that upgrade $112.00.

Shame on united for selling us on the upgrade without stating seats don't recline.Robert and Kandy Loox Please contact me

Review about: United Airlines Flight 450.

Review #765241 is a subjective opinion of a user.

PRODUCT OR SERVICE United Airlines Flight
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with United Airlines?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Okay I have to admit I made this whole thing up just to get my money refunded. The seats were reclining. I just made this up because we needed the money for something else.

Vallejo, California, United States #1091422

United is the worst.


Good tip about seatguru.The extra legroom would have been worth it for me to pay the upgrade.

I think reclineable seats should be done away with entirely. I've been unable to even get out of my seat because the person in front of me was reclined completely all the way back.

I have seen drinks and trays of food go into peoples' laps when the person in front of them suddenly reclined.It's just a recipe for disaster, no pun intended.


Your flight was United flight 1164 from Denver to Ft.Lauderdale

The plane used today was a Boeing 900 (could not find yesterday's flight aircraft).

The six seats (A-B-C aisle D-E-F) on row 20 are economy plus.

While they have extra legroom because they are at a window exit, THEY HAVE NO OR LIMITED RECLINING because of a second exit window in the row behind them.

When obtaining your seats, it is good to check with "" which shows the aircraft for each flight and highlights and discusses seats which have a problem with them.


Given the very small space between seats nowadays, it is becoming more common to have non-reclining seats.This is due to the fact that you always have some *** who reclines his seat direct onto the guy behind's knees.

Causes trouble among passengers. But, yes they should have told you.

We stopped flying United a few years ago after we learned from both military sons how they were treated while flying in uniform by some United personnel.Delta and Southwest are much better.

You May Also Like

United Airlines - Poor customer service United Airlines "Flew into DFW terminal E yesterday. As soon as I exited terminal security, I realized I had left my computer/work bag on the plane(First Class Seat 1E). The terminal security..." Read more United Airlines - Disabled person's service dog intentionally denied to board through a series of errors and "misunderstandings" by United staff. United Airlines "Last week I had one of the worst experiences of my life as a paying consumer. United Airlines staff screwed up my flight(s) so badly that my luggage went one direction..." Read more Review about United Airlines Flight from Los Angeles, California United Airlines "I have stayed away from United but decided after 5 years to give it another try. Mistake! Stuck in LAX when they didn't have enough staff to fly the plane. Was..." Read more United Airlines - Horrid customer service experience. United Airlines "2 bags from Europe don't make a connecting Houston to Austin flight. After contacting United the luggage is promised for that evening at 10:30pm. My guests from Europe goes to..." Read more NEVER BUY SKECHERS--shoes fall apart and company ignores Skechers "I have a pair of skechers sneakers with very little wear, as can be seen on the attached images. After just a few weeks of minor wear, the bottom portions..." Read more Print artis was good when it worked but when it stop working the support deptment act like my matter did not matter to them Nova Development Technical Support Nova Development "I'VE BEEN USING THIS PRODUCT FOR YEARS AS YOUR RECORDS WILL SHOW AND I'VE NEVER HAD THIS PROBLEM BEFORE AS YOUR RECORDS WILL SHOW , ALL MY DOCUMENTS AROUND WHAT..." Read more Blue Wave Car Wash - Ripped a piece of trim off from my truck Blue Wave Car Wash "Went through the car wash and when I got out of the car wash I notice a piece of trim had been ripped off .I did it just as the..." Read more Delta Dental - Coverage dropped without notice Delta Dental "I have been with Delta Dental for over 2 years, and for the last 2 years I received notices in December that my coverage would automatically renew the following January...." Read more