Allen, Texas
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Not resolved

Flew into DFW terminal E yesterday.As soon as I exited terminal security, I realized I had left my computer/work bag on the plane(First Class Seat 1E).

Related: United Airlines - “American Airlines” a heartless & morally bankrupt airline.

The terminal security said i needed to get a pass to reenter the terminal and collect my bag. The incredibly rude United Airlines customer service rep, Kathryn M., would not even look up and address me and simply replied, "That's too bad, I'm too busy to help you." I took out my cell phone and took a picture of her name tag and her coworker standing next to her said "Kathryn! turn around so he can't get a pic of you." Simply incredibly pathetic customer service and lack of empathy.

Obviously unacceptable behavior noticed and commented on by coworker observing.I did get my bag back however with no help from United Airlines.

Review about: United Airlines Flight.

Review #797596 is a subjective opinion of a user.

PRODUCT OR SERVICE United Airlines Flight
Reason of Review / Monetary Loss Poor customer service / $50000
Preferred solution Let the company propose a solution

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