United Airlines - I'd call it switch and BAIT!!!!!
My stepdaughter prebooked a flight from Detroit to Colorado for her and her boyfriend and everything was paid for in advance and everything was all set at least they thought it was! First of all she is afraid to fly so that was in itself a hurdle to overcome but when they boarded their flight and expecting to be sitting next to each other the airline split them up in different seats!
Now being more afraid she asked them why they were split up and was told that if she wanted to sit next to her boyfriend she would have to pay another $150.00 to do so when all along they were suppose to be sitting next to each other in the first place. This is so REDICULOUS AND I WILL GET TO THE BOTTOM OF THIS!!!
SHE ENDED UP PAYING ANOTHER $150 OUT OF FEAR JUST TO SIT NEXT TO HER BOYFRIEND WHEN THE SEATS WERE ALREADY BOOKED!!! YOU'D BETTER HAVE A DAMN GOOD EXPLANATION FOR THIS ONE!!!!!!
Reason of review: Not as described/ advertised.
Monetary Loss: $150.
Preferred solution: Full refund.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
You can't choose your seats on United without paying. This would have been clear at the time of booking.
I'm pretty sure that this arrangement was taken care of previously as the flight was booked! What if it were you and your child and they wanted to place your child in another seat away from where you were sitting? But of course now if you pay them the extra $150 they will allow your child to sit next to you!!!!
"I'm pretty sure that this arrangement was taken care"Translation: You aren't really sure if this happened. As to your what it this were my child, I either would have sat there while they booked or trained them to not hit that little tick box saying they understood the terms when they didn't.Something tells me one or both of you tried to cheap out thinking you could come up with a sad story at the airport.
Didn't work did it?Great life lesson here. Try not to helicopter so much and let the kid spread her wings.
You're not too bright are you!!!! Really IGNORANT STATEMENT ON YOUR PART!!!!!