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My stepdaughter prebooked a flight from Detroit to Colorado for her and her boyfriend and everything was paid for in advance and everything was all set at least they thought it was! First of all she is afraid to fly so that was in itself a hurdle to overcome but when they boarded their flight and expecting to be sitting next to each other the airline split them up in different seats!

Now being more afraid she asked them why they were split up and was told that if she wanted to sit next to her boyfriend she would have to pay another $150.00 to do so when all along they were suppose to be sitting next to each other in the first place. This is so REDICULOUS AND I WILL GET TO THE BOTTOM OF THIS!!!

SHE ENDED UP PAYING ANOTHER $150 OUT OF FEAR JUST TO SIT NEXT TO HER BOYFRIEND WHEN THE SEATS WERE ALREADY BOOKED!!! YOU'D BETTER HAVE A DAMN GOOD EXPLANATION FOR THIS ONE!!!!!!

Reason of review: Not as described.

Monetary Loss: $150.

Preferred solution: Full refund.

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Anonymous
#1482170

You can't choose your seats on United without paying. This would have been clear at the time of booking.

Anonymous
to Anonymous #1482631

I'm pretty sure that this arrangement was taken care of previously as the flight was booked! What if it were you and your child and they wanted to place your child in another seat away from where you were sitting? But of course now if you pay them the extra $150 they will allow your child to sit next to you!!!!

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