Not resolved

2 bags from Europe don't make a connecting Houston to Austin flight. After contacting United the luggage is promised for that evening at 10:30pm. My guests from Europe goes to bed to sleep .. I wait up until about 3am in the morning after checking online that the backs were on-route to the house. They never show up. Next morning after several calls to United, the bags are promised for that morning at 10:30am ... they never show up. After more calls and talking to a heavily accented Indian woman whose real name is Mona-Lisa, that alternatively stated that they were giving the wrong address (even though the initial confirmation text from United had the correct address for delivery) and that they could not deliver bags after 10pm for security reasons... I ask to speak to a manager, after being on hold for 10 minutes I am told that the manager is busy and ask to be called back. I never am. The bags are now promised for 1pm. They do get delivered by a disheveled person. The hard suitcases now smell like a 30 yr old pub ashtray and one is cracked almost the length of the suitcase.

The good news to United is that we will never book with them again.. this joke of a company needs to go away.

This person wrote the review because of poor customer service at United Airlines and attached a photo. Reviewer claimed that he or she wants United Airlines to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by United Airlines and united airlines flight for you to read. This information may help you with your purchase decision.

Had an Experience with United Airlines?

Write a review


Terms of Service
Post Comment

You May Also Like

United Airlines - Flight Review from Denver, Colorado United Airlines "I kept up my end of the deal, paid an outrageous price, got to my connecting gait and was told there was a staff member missing due to another late..." Read more Greyhound - Very very dissatisfied Greyhound "I'm on bus 60542 Nashville TN to Cincinnati OH .The bus seems like one of of your old buses..." Read more United Airlines - United tells employees to lie to passengers and then hangs us out to dry United Airlines "Hello, we flew from Auckland, NZ to Reno, NV on 2-26-16. When changing planes in Sydney, AU the pushback machine transmission apparently broke. So we had to wait for another...." Read more Air Canada Is The Most Disgusting And Dishonest Airlines Ever! Air Canada "Back on Friday, October 11, 2013, I went from Toronto, Ontario Canada to Caracas, Venezuela with Two (2) Pieces Of Luggage, however, one of the pieces of luggage did NOT..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more