This morning my family of four were helped by gate agent Barb Pesek at DIA In Denver before our flight to Richmond, VA. She was a pure delight in what can be a stressful situation.
So often airport/airline folks can be impatient at best with travelers, but Barb was super friendly, smiley and engaged my kids and wife with early morning positivity! I hope this message can reach her and she can hear of our appreciation!
Thanks Barb keep it up! Regards, firstname.lastname@example.org