I had an awful experience with United Customer Service. In reality there is NO customer service.
After my worst travel experience ever, I sent United several complaints (6 letters, 4 emails and 1 fax) and haven’t received a single reply. Not even: “we are sorry”. Their disrespect to the customers is shocking. I was never so insulted in my life.
To make a long story short, in order to overcome United poor service and disrespect for customer with some disability, I had to pay an extra 560.00 just to be able to get home flying from New York to DC and was not reimbursed.
Review about: United Airlines Flight.