United Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 824-6200
    US and Canada

Customer Service:

  • (877) 624-3653
    Flight status (From US and Canada)
  • (872) 825-2032

Carbon Offsetting Program:

  • (503) 488-5500
    US and Canada Areas


  • (800) 822-2746
    Book Online (EXP)
  • (800) 864-8331
    From US and Canada
  • (800) 863-8666
    LifeGuard (medical shipments)
  • (800) 575-3335
  • (832) 235-1541
    PetSafe (Outside the US)

Damaged, Delayed Or Lost Baggage, And Lost Items:

  • (877) 437-6758
    Toll Free from US and Canada
  • (800) 335-2247
    Toll-free from U.S. and Canada; English and Spanish
  • (866) 563-3244
  • (281) 821-3526

Flight Reservations:

  • (800) 551-0943
    US and Canada (Cantonese)
  • (800) 225-8612
    US and Canada (Dutch)
  • (800) 537-3444
    US and Canada (French)
  • (800) 537-2999
    US and Canada (German)
  • (800) 225-8610
    US and Canada (Hebrew)
  • (800) 537-8885
    US and Canada (Italian)
  • (800) 537-3366
    US and Canada (Japanese)
  • (800) 825-2136
    US and Canada (Korean)
  • (800) 551-3062
    US and Canada (Mandarin)
  • (800) 323-5359
    US and Canada (Portuguese)
  • (800) 426-5561
    US and Canada (Spanish)
  • +54 115 198 1441
  • +6 113 1777
  • +506 800 044 0005
    Costa Rica
  • +353 189 092 5252
  • +44 845 607 6760
  • +44 207 136 0582
  • +44 845 607 0777
    United Polaris customers


  • (847) 700-4000

Mileageplus Service Center:

  • +61 130 065 1815
  • +3 317 123 0322
  • +353 185 094 6187
  • +64 800 673 5937
    New Zealand
  • +44 207 365 1859


  • (800) 490-2021
    US and Canada Areas

Travel Insurance:

  • (877) 624-8196
    From Canada
  • (877) 934-8308
    From the US
  • (866) 456-3104
    US and Canada

United Club:

  • (866) 822-5827
    From US and Canada

United Cruises:

  • (800) 211-2039
    From US and Canada

United Vacations:

  • (888) 854-3899
    From US and Canada Areas
  • +8 112 098 1241
    Toll Free from Japan
  • (800) 323-0170
    TDD/TTY: US and Canada Areas

United Airlines Emails:

Customer Service
General Info
Carbon offsetting program
Executive Vice President and Chief Operations Officer, Senior Vice President, Chief Customer Officer
Chief Executive Officer
Technical Support
Website Issues
United Club
United Vacations
More phone numbers and emails Less phone numbers and emails

United Airlines Contact Information

United Airlines Website:

United Airlines Help Center:

Corporate Office Address:

United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
United States

Other Info (opening hours):

Mailing Address:

PO Box 06649

Chicago, IL 60606-0649

Technical Support

900 Grand Plaza Dr.

Houston, TX 77067-4323

US Department of Transportation

1200 New Jersey Ave., S.E.

Washington, DC 20590

United Refunds

P.O. Box 4607,

Dept. NHCRF,

Houston TX 77253-3046

Edit Business Info

United Airlines Rating Based on 401 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Level of Comfort

Rating stats

Rating trend

Summary of United Airlines Customer Service Calls

10:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call United Airlines Customer Service?

Request for Information Question:

  • “To check on departure info”
  • “I want to know about my ticket”
  • “Check status”

Return/ Replace Question:

  • “Flight change”
  • “Possible flight change”
  • “Delta flight changed”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “You canceled my flight”
  • “Cancelled flight”

Refund Question:

  • “Refund owed”
  • “Refund”
  • “Refund question”

Product/ Service Question:

  • “Flight insurance”
  • “Yes I would like to book a flight”
  • “Delayed flight and connection”

Payments and Charges Question:

  • “Reimbursement”
  • “Charged twice for 1 ticket that we don't have”
  • “Charged for what?”

Shipping and Delivery Question:

  • “I have not received my baggege”
  • “Has flight #1694 from San Francisco arrived in Phoenix today?”
  • “I did not get my luggage”

Account Question:

  • “I want some type of compensation for my 7013 air miles, and my $477.19 cents in my United bank account. I'm almost 70 years old and cannot travel anymore. I have sent United letters, and received no answers, the same with your agents.”
  • “Locked out of my account”
  • “Need to unlock my account”

Staff Question:

  • “Service animal”
  • “Complaint need manager”
  • “I would like to find a complaint for this morning with one of the lady giving me a very very bad service at okc airports”

Cards Question:

  • “Try to book with my United credit card”
  • “Trying to book online And it keeps saying trouble saving your travelers into card please try again later.”
  • “Retiree Employee Card”

Website/ Application Question:

  • “Application status”
  • “The eebsite wont let me book a flight with my credits”
  • “Error on website”

Employment Question:

  • “W2 forms for taxes”
  • “Hiring for job”
  • “Employment”

Other Question:

  • “Unaccompanied minor flight pickup procedure.”
  • “Réservation”
  • “Issue with my flight for tonorroq”


Top United Airlines Services

Flight, Customer Care, Flight Booking

Top United Airlines Products

Facility, Wi-fi Facility

United Airlines Pros and Cons

Pros: Kind and helpful flight attendants, Flight schedule, Non at the moment, I like other services, Very nice flight attendants

Cons: Poor customer service, Lack of humane treatment, Did not deliver as promised, Worst customer service, Will seek other airlines

Related Companies

United Express


United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.It was United Airlines planes that were hijacked by terrorists on the September 11, 2001.
The quote we received from AA Customer Service:
United Airlines is committed to creating the world’s best airline, and is actively seeking feedback from our customers. So far this year, we have improved our on-time performance and canceled 30,000 fewer flights, and made significant investments in our inflight meal and snack service, first and economy-class seats, inflight entertainment and technology. In the next 12 months, customers will continue to see us roll out positive changes based on the robust dialogue we launched on UnitedAirtime.com and other feedback channels.

United Airlines reviews and complaints

United Airlines is ranked 61 out of 233 in Airlines and Air Transport category

Area Served

USA, Canada, Asia

Payment Methods

American ExpressVISAMasterCard

Edit Description

Compare United Airlines To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Delta Airlines
1953 reviews
American Airlines
1586 reviews
Frontier Airlines
1188 reviews
Write a review
Do you have something to say about United Airlines? What happened? What can we help you with?
Submit review Don't show this popup