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Contact United Airlines Customer Service

How to Reach a Person at United Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-824-6200
    Flight Status
Call Now
Send Message

Customer Service:

  • 1-800-335-2247
    Baggage
  • 1-877-437-6758
    Baggage Assistance
  • 1-503-488-5500
    Carbon Offsetting Program
  • 1-877-624-3653
    Flight status (From US and Canada)
  • 1-800-490-2021
    Receipts and Other Services
  • 1-866-456-3104
    Travel Insurance
  • 1-872-825-2032

Accessibility:

  • 1-800-323-0170
    TDD/TTY

Cargo:

  • 1-800-822-2746
    Book Online (EXP)
  • 1-832-235-1541
    PetSafe (Outside the US)

Headquarters:

  • 1-847-700-4000

Sales/ Reservations:

  • 1-800-864-8331
  • +44 207 136 0582
    Flight Reservations

Cargo:

cargo@united.com

Customer Service:

unitedclub@united.com
United Club
customercare@united.com

General Info:

info@sustainabletravel.org
Carbon Offsetting Program

Legal:

privacy@united.com
Privacy Inquiries
mileageplusprivacy@united.com
Privacy Practices of MIPA

Media:

media@united.com

Technical Support:

eservice@united.com
Website Issues
info@unitedvacations.com
United Vacations

United Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular United Airlines Phone Number
1 (800) 824-6200
Average Hold Time
00:06:59
Average Calls duration
8 minutes
Most Popular United Airlines Email Address
customercare@united.com
United Airlines Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact United Airlines Customer Service?

The company has a dedicated support department and you can call United Airlines customer service whenever you need assistance. The United Airlines phone number is (800) 824-6200, and it is available in the U.S. and Canada and utilizes an automated voice system. If you are traveling from any other location in the world, you will need to contact United Airlines’ local service number. Dial United Airlines’ contact number to book a flight or get answers to any questions you have about traveling.

The company charges a fee when you purchase a ticket or change a reservation over the phone. Note, that doing this online is free.

There is a range of complaints about United Airlines' phone-based customer care. Some people claim that they can receive quick resolutions to their issues while others feel that United Airlines representatives are non-receptive to legitimate customer concerns.

If you don’t want to make a call, you may contact United Airlines by using email. This is a handy way to ask questions or give feedback. However, resolving an issue through United Airlines’ customer service email can take days. You can reach customer service via the email address at customercare@united.com and general information inquiries can be addressed via info@unitedvacations.com.

As the third-largest airline in the world, the company gets many calls to United Airlines customer service each day. In some cases, it is appropriate to get in touch with a company through a different method, such as United Airlines’ live chat. One of the advantages of this method is that your communications will be in writing, providing you with a record of what you and the agent discussed.

You may specify your Mileage Plus number, itinerary number, and confirmation number in the form. These are all optional, but it is a good idea to include details related to your issue. United Airlines’ customer service chat agent can use this data to look up your information and serve you better.

PissedConsumer Club

Contact Information

United Airlines Website:

United Airlines Help Center:

Corporate Office Address:

United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
United States

Other Info (opening hours):

Mailing Address:

PO Box 06649

Chicago, IL 60606-0649


Technical Support

900 Grand Plaza Dr.

Houston, TX 77067-4323


US Department of Transportation

1200 New Jersey Ave., S.E.

Washington, DC 20590


United Refunds

P.O. Box 4607

Dept. NHCRF

Houston TX 77253-3046

More contact details

How Customers Rate United Airlines Support?

4.3 / 5
Good

Based on 9.4K calls to United Airlines customer support through PissedConsumer.com and 40 survey responses.

Total Calls
9.4K
Avg Call Duration
07:50
Issues Resolved
14%

Why Customers Call United Airlines?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Request for Information 20%
  • Return/ Replace 14%
  • Activation/ Cancellation 7%
  • Product/ Service 6%
  • Payments and Charges 5%
  • Refund 4%
  • Shipping and Delivery 3%
  • Booking and Reservation Issues 2%
  • Account 2%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%
  • Phone & Devices <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

35%
  • "Would like to have a wheel chair"
  • "Make reservations"
  • "Baggage's"

Request for Information

20%
  • "flight question"
  • "Questions about storing luggage at hnl airport until departure"
  • "Question regarding golf bag luggage"

Return/ Replace

14%
  • "Change name on flight reservation"
  • "Change flight date"
  • "Change flight"

Activation/ Cancellation

7%
  • "Cancel seat purchase"
  • "Cancel a reservation. Just one person."
  • "rebook a cancelled flight"

Product/ Service

6%
  • "Complain"
  • "Connection Flight change"
  • "Luggage storage day of flight"

Payments and Charges

5%
  • "Pricing"
  • "Need credit info"
  • "Baggage fees"

Refund

4%
  • "Refund owed"
  • "Refund request"
  • "Refund inquiry"

Shipping and Delivery

3%
  • "Flight delay"
  • "Delayed flight will miss connection"
  • "Missing items from luggage"

Booking and Reservation Issues

2%
  • "Réservation"
  • "Flight"
  • "Book a flight"

Account

2%
  • "Verify seat assignment"
  • "Verify a flight"
  • "Verify extra baggage costs for international flight"

Staff

<1%
  • "Ask wheel chair service"
  • "To get wheel chair service in ***"
  • "Customer service"

Cards

<1%
  • "To find our club cards"
  • "For gold card membership"
  • "For Gold card membership applying"

Website/ Application

<1%
  • "App not working"
  • "App"
  • "Locked out of we site"

Employment

<1%
  • "Employment"
  • "Interview"
  • "Phone interview"

Phone & Devices

<1%
  • "Lost phone"

Claims & Legal Issues

<1%
  • "Claim"
  • "Claims"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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