United Airlines Contact Information

Toll-Free Number:

  • (800) 864-8331 U.S. and Canada

Carbon offsetting program:

  • (503) 488-5500 U.S. and Canada

Damaged, delayed or lost baggage, and lost items:

  • (800) 335-2247 Toll-free from U.S. and Canada; English and Spanish
  • (281) 821-3526
  • (866) 563-3244

Flight arrival and departure information:

  • (800) 824-6200 U.S. and Canada

Flight reservations:

  • (800) 323-0170 TDD/TTY
  • (800) 864-8331 U.S. and Canada

Travel Insurance:

  • (866) 456-3104 U.S. and Canada

United Cruises:

  • (800) 211-2039 U.S. and Canada

United products and services:

  • (888) 854-3899 U.S. and Canada
  • +8 112 098 1241 Toll-free from Japan

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Summary of United Airlines Customer Service Calls

Social Networks:
Mailing Address:
United Airlines
PO Box 66100
Chicago, IL 60666
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United Airlines Rating Stats

1.6 out of 5 stars
based on 214 reviews
See all 756 reviews reviews

Rating stats

  1. 125 reviews
  2. 49 reviews
  3. 31 reviews
  4. 6 reviews
  5. 3 reviews

Rating trend

About United Airlines

Top 5 United Airlines Products

Wi-fi Facility, Facility

Top 5 Likes about United Airlines

Kind and helpful flight attendants, Very nice flight attendants, In-flight service, Flight schedule, Service desks

Top 5 Dislikes about United Airlines

Customer service, Lack of humane treatment, Treatment at the hands of united staff, No customer service, Lack of responce

Top 5 Related Companies

United Express


United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.It was United Airlines planes that were hijacked by terrorists on the September 11, 2001.
The quote we received from AA Customer Service:
United Airlines is committed to creating the world’s best airline, and is actively seeking feedback from our customers. So far this year, we have improved our on-time performance and canceled 30,000 fewer flights, and made significant investments in our inflight meal and snack service, first and economy-class seats, inflight entertainment and technology. In the next 12 months, customers will continue to see us roll out positive changes based on the robust dialogue we launched on UnitedAirtime.com and other feedback channels.

United Airlines reviews and complaints

United Airlines is ranked 76 out of 520 in Transport category

Area Served


Payment Methods

American Express

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United Airlines Stats

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