Contact United Airlines Customer Service
United Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 824-6200Flight Status
Customer Service:
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(800) 335-2247Baggage
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(877) 437-6758Baggage Assistance
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(503) 488-5500Carbon Offsetting Program
United Airlines Emails:
United Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
United Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call United Airlines is 8008246200. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as United Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
United Airlines Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call United Airlines is 8008246200. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as United Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call United Airlines mainly because of request for information, return/ replace and activation/ cancellation.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact United Airlines is customercare@united.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
United Airlines Website:
United Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 06649
Chicago, IL 60606-0649
Technical Support
900 Grand Plaza Dr.
Houston, TX 77067-4323
US Department of Transportation
1200 New Jersey Ave., S.E.
Washington, DC 20590
United Refunds
P.O. Box 4607
Dept. NHCRF
Houston TX 77253-3046
United Airlines Customer Service Reviews
Tried to cancel my flight with insurance, could not. Didn't get a refund or credit, really a big time - you need to talk to AIG..
Liars, and just poor excuses for customer service. Hoping this company goes out of business.
I won't use them again. You can't get ahold of anyone, the website doesn't work so they block you with communist stall tactics so they get your money for doing nothing.
How Good is United Airlines's Customer Service?
Summary of United Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call United Airlines?
Request for Information Question:
- “I scheduled my flight for the wrong day and had to reschedule. It was 100% my fault, so not sure how I got through using this, but it was all resolved.”
- “Delayed baggage claim status”
- “Question about baggage”
Return/ Replace Question:
- “Change flight”
- “Change flight reservations”
- “Change”
Activation/ Cancellation Question:
- “Flight cancelled”
- “To cancel a flight”
- “You canceled my flight”
Product/ Service Question:
- “My suitcase was damaged and I want a refund on my tickets to and from”
- “Broken Luggage”
- “Missing connecting flight because of flight delay”
Refund Question:
- “Refunds for baggage and flight refunds”
- I want to get Refund
- “Refund”
Payments and Charges Question:
- “Incorrect baggage charge!”
- “Over charge bank acoustics”
- “Reimbursement of firstclass”
Shipping and Delivery Question:
- “Bags not received after flight cancelled”
- “Did not receive confirmation email”
- “Saber si puedo enviar cubeta en maleta de carga”
Account Question:
- “I can't sign up on your app because it won't take my address”
- “Lost login for account”
- “There's a flight on my account I did not book”
Staff Question:
- “Service animal and wheelchair”
- “The San Juan airport United air line kiosk is a disaster,rude employees unable to help passengers make their trip more convenient and easy had all passengers line up for the 1:05 trip from PR to Newark and at 11:30 fuckyou bytheway”
- “Service animal”
Cards Question:
- “For a credit card refund”
- “Lost card”
- “Credit card”
Website/ Application Question:
- “App not working”
- “App”
- “Locked out of we site”
Employment Question:
- “Employment”
- “W2 forms for taxes”
- “Hiring for job”
Other Question:
- “Tube muchas dificultades en el vuelo de retorno USA”
- “Compra de vuelo”
- “I want my old ticket I did travel 2014 January my name is balbhagwan my passport no H7155085 I did travel littlerock to sfo my date of birth 23 March 1976 can u found I needed”
Compare United Airlines To
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