United Airlines
Reviews and Complaints

Complaint concerning your staff's handling of a delayed flight out of Houston. The customer service agent was of no help at all.

All she did to 'help' was hand out cards with a QR code on it. The QR code was also useless as there was a wait time of over an hour. No time to rebook my flight and no time to get a decent hotel room as I was waiting for a text message from one of your agents.

I would certainly like a call back from a supervisor to discuss all the things that went wrong with this flight. Please do not call me today as I rebooked my flight to Durango today instead of the rebooked flight you put me on at 8:45 PM tonight.

My husband accidentally left his laptop on the plane while rushing to catch a connecting flight. As soon as he realized, he immediately returned and asked the staff to check the aircraft, but was told they could not do so because it had already been cleaned.

No one assisted him in locating it, and we were simply directed to submit an online lost-item report, which says we may hear back within 30 days if it is found.

This is extremely frustrating.

A laptop contains important personal and work information, and waiting 30 days for a possible update is unacceptable. Had he been allowed to keep his small cabin-sized suitcase with him, as we have been allowed to do on previous flights, this situation likely would not have happened.

We understand that mistakes happen, but we expect the airline to make a genuine effort to locate and secure the laptop rather than leaving us to wait weeks for a possible response.

leaving Tulsa Airport great experience! Arrive at Denver Airport and that's when I had a problem!

I have COPD and can't walk very far without running out of breath! They had no one to help me! I asked 3 different people for help 1st a security guard who sent me to the 2nd person Information desk who sent me to the Airline desk and they ignored me completely! I had to run the entire length of the Airport and board a tram to another building and to the far end of that building because my connecting flight was already boarding!

I was pushing people out of my way because I could barely breathe!!! I will never fly through the Denver airport again and I will never use United airline again either!

We are sitting on a runway in Greenville, SC. Our flight is delayed due to bad weather in Washington, DC, where we are supposed to make a first-class connection to Amsterdam for our Rhine River Cruise.

Can you help me? Kathy & John Piccione. United Airlines dumped us on a tarmac in the rain; we had to walk down slick steps with carry-on luggage. The next connection was tough.

The train stopped working, and we ran almost 3 miles to try to get to the gate. United was aware and said, 'Take a deep breath; we will wait for you.' The plane was still at the gate when we arrived, but they would not open the door to let us board, and we missed our flight and the first stop in Amsterdam of our Rhine River Cruise.

Dear United Customer Care,

I am writing to formally file a complaint regarding the treatment my family and me as a 1K customer with United Airline received from your staff at *** (This was first time I didnt use 1K desk).

on April 27 while checking in for Flight UA733 from LAX to ***

While using the self-check-in kiosk, I received a baggage tag for one of the family members but not for my daughter. I approached a nearby agent for assistance, and she told me to wait.

Despite waiting, I was ignored while she assisted another passenger who arrived after me.

I called another agent to help us, before she could complete helping me, the other agent who ignore us and identified as ***, called her away. When I asked why the first agent could not finish assisting me, *** responded in a loud, dismissive, and disrespectful manner, telling me to wait. Her tone and behavior were unprofessional and inappropriate.

When I expressed that I no longer wanted her assistance due to her attitude, she escalated the situation further by telling me not to come close to her. This interaction was not only unhelpful but also humiliating, especially in front of other passengers.

This level of customer service is unacceptable.

I expect United Airlines staff to treat passengers with respect, professionalism, and basic courtesy.

Experiences like this significantly damage trust and confidence in your airline.

I request that this incident be reviewed thoroughly and addressed appropriately. Additionally, I ask that you consider providing compensation or a goodwill gesture for the distress and inconvenience caused.

Please also ensure that this feedback is communicated to the employee involved so that corrective action can be taken and similar incidents can be prevented in the future.

I look forward to your response.

Sincerely,

***

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