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United Airlines - Great experience and friendly helpful management

(patricia stedman) is a great manager who easily resolves problems, helps out ppl very fast and friendly, looking forward to only flying with united from now on, wouldnt want to talk to another peroson but her again... thank you united
#1238789
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I am a business road warrior that fortunately or unfortunately must travel on business at least 40-45 weeks out the year. United Airlines, in my opinion, holds the undisputed record for extremely poor on time departures, mechanical failures (which no kidding is...
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1.9
#1237036
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I cancelled a flight back in January(for my mom) on your airlines. Each time went on the internet about 12-15 (or more). Each time I was told that I didn't fill out the form right on line. I didn't have the right customer number, or ticket number, I called United...
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1.0
I didn't like
  • Customer service people on the phone were awful
  • Incompetent and unenabled personnel to solve problems
  • Terrible customer service
#1226459
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Last October I went on United Airlines from Medford to LAX I do this trip every year never had a problem but I usually go a different airlines. I have cerebral palsy. When I went through security they scanned me and everything and then they said I needed to go back...
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Anonymous
Durpa

PLEASE!!!!! Understand that your issue is with SECURITY and not the airline!!! Get over yourself princess. Jeez!! Did they take you into a room and do a strip search?? Maybe a...

Anonymous
Anonymous

So it was the TSA and NOT United ?

#1226400
Reply to reviews
We made it to the airport before 10 am and we were trying to get assistance from one of your customer service agent . This lady named Julia R was not approachable at all. She was rude to us We asked her a a simple question in regards to our carry on bags she gave us a...
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Anonymous
Anonymous

"We asked her a a simple question "LOL.. the people who use this phrase are typically the worst people around. Their "simple" questions are often time pure nonsense tossed fro...

1.0
I liked
  • Food
I didn't like
  • Worst attitude
#1223289
Reply to reviews
On February 9th, 2018 I was scheduled to depart from Pittsburgh International Airport at 10:48AM (UA flight 590) and was scheduled to land at 11:30AM at Chicago O’Hare International Airport. As I was doing my standard check -In at the kiosk machine I encountered an...
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#1214896
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United Airlines - *** poor online service

Pay first and then be told you cant pick seat or bring a bag on without paying more. Insanely bad customer service. I already vowes never to fly them even before i heard they were Dragging passengers off planes and killing puppies. What kind of *** are running this place????
1.0
Details
Additional Fees
Customer service
Level of Comfort
Product or Service Quality
Quality of Food
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Value for money
Website
#1213435
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I worked for a Fortune 500 Company and United Airlines was my company’s carrier of choice. Because of escalating fares and degradation of service, my company selected another carrier as our corporate preferred airline. With the customer service problems that this...
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Anonymous
Anonymous

"It appears that profit is the only concernDrrrrrrrrrrrrrrr. Where have you been for the past 15 or so years my friend? This is America, a place where the only thing that matt...

1.0
I didn't like
  • Extremely poor customer service
#1211527
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United needs to reconsider its terribly conceived lottery program that replaces its current bonus system for its employees. It is proposed that employees that have 100% perfect attendence will be eligible to enter a quarterly lottery draw that, granted could reward...
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2.2
#1203082
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United wants me to pay them 1,649 dollars to get my status upgraded to silver. Somehow I never seem to qualify for seat upgrades so about the only advantage is not paying for my bag. I would have to fly 30 times over the next year to make this a break even proposition....
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2.2
I didn't like
  • Food is garbage
  • Seat room is derisory
  • Price to upgrade to silver is ridiculous
#1191994
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