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I booked a round trip flight to Hawaii from Chicago in on Feb. 17, 2017 through United Airlines. I spent extra money ($312) for Economy Plus seating. I'm traveling with my son, his wife, and 2 young grandchildren. I found out today (from my son) that our pre-selected,...
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2.5
I didn't like
  • Customer service
  • Cannot speak with anybody in united states as an option
  • Customer service uninformed about contacting corporate offices
#1048498
Reply to reviews
I have never experienced the type of hurdles and inconveniences that I have experienced with United Airlines & Priceline.com. I've lost so much precious time in just trying to communicate with you guys. I've explained myself to about 13-14 representatives, I've filed...
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Anonymous
Anonymous

I do agree that the UA rep calling you a liar was wrong but United airline policy says that there are change fees. If you don't want change fees I highly recommend Southwest.

#886350
Reply to reviews
https://www.united.com/web/en-US/apps/reservation/flight/upgrade/mall/searchResult.aspx?UMT=FRV Dear Customer Care, I purchased an upgrade to First Class for my flight online. The advertised price for the upgrade was $393, and the website showed 3 available seats. ...
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Anonymous
Anonymous

If everyone that threatened legal action actually followed through with it, maybe things would change....

Anonymous
Anonymous

United doesn't care about their passengers.

2.1
I liked
  • In-flight service
I didn't like
  • Fraud by customer service it support staff
  • Bait and switch on upgrade price
  • Passenger deceit
#802375
Reply to reviews
“American Airlines” a heartless & morally bankrupt airline in my opinion. We scheduled a flight from Phoenix to Columbia, SC so my wife could be with her mom when the time came to remove her from life support. We were told it would be one to two weeks before they made...
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Anonymous
Anonymous

when are you going to realize that being told no is not the same as being rude. If your wife really loved your mother, which she does not she would be willing to pay extra to ...

Anonymous
markw35

My wife is not a sick woman, she was young and made a mistake that she regrets to this day. You want my real name Mark Wallace, Satisfied.

1.0
I didn't like
  • Worst customer service
#767293
Reply to reviews