United Airlines
Reviews and Complaints
Their *** sucks wind
Lies, Lies and more lies- Delays ALL THE TIME- no concern for the paying passengers- They lie about Weather delays, mechanical Delays, even now- here's a new one; "No available S L O T at the destination airport. They wait to the last possible minute before you are scheduled to board to Delay- and then delay again when the next boarding time comes around- then they will load the plane and Then delay while you are sitting on the cramped, Filthy, kids screaming, and no attendants in sight, no water, no bathroom accessibility, and You just sit there hoping you'll take off soon, and they let that go for 2 1/2 hours and then you are told to disembark and you sit in the airport for another two hours - They have reached the point of American Airlines *** and they Do Not Care!!
Because the government doesn't fine them or regulate them or investigate them for their *** United and all the airlines need to be held accountable and fined accordingly!!!
They are {{Redacted}} with a persons time and life circumstances and they need to be Fined and accommodate a paying passengers needs!!! AND if they dely a flight (as in my case, last month- 81/2 HOURS) they should issue FULL refunds without CHANGE FEES!!!!!assholes, hate them will never fly them again-- I'll drive, its faster!!
Misleading ticket info and poor gate attendant service
Worst Customer Service - Will go out of my way NOT to fly them
- Cabin crew
- Flight schedule
- Customer service
United Airlines, Worst Customer Service Award
The worst airline I have ever flown
***
I'd call it switch and BAIT!!!!!
My stepdaughter prebooked a flight from Detroit to Colorado for her and her boyfriend and everything was paid for in advance and everything was all set at least they thought it was! First of all she is afraid to fly so that was in itself a hurdle to overcome but when they boarded their flight and expecting to be sitting next to each other the airline split them up in different seats!
Now being more afraid she asked them why they were split up and was told that if she wanted to sit next to her boyfriend she would have to pay another $150.00 to do so when all along they were suppose to be sitting next to each other in the first place. This is so REDICULOUS AND I WILL GET TO THE BOTTOM OF THIS!!!
SHE ENDED UP PAYING ANOTHER $150 OUT OF FEAR JUST TO SIT NEXT TO HER BOYFRIEND WHEN THE SEATS WERE ALREADY BOOKED!!! YOU'D BETTER HAVE A DAMN GOOD EXPLANATION FOR THIS ONE!!!!!!
Preferred solution: Full refund
SUCKS
Robbed by United Airlines
Robbed by United Airlines! A conversation I had with United Airlines customer services on October10th I asked to cancel the Las Vegas to San Francisco leg of our journey to be told I would have to PAY 85 Euros (US100) to do so.
Apparently, these are terms and conditions that I had not been given, but I agreed to do so. As the flight times differ from the flight I booked, we felt the transfer time was too tight for the international leg of our journey, so to be safe we decided to go to San Francisco a day earlier. We then did the following: First, I emailed customer services with our intentions of cancelling the Las Vegas to San Francisco leg of our itinerary. I did receive a response, but no mention of a fee!
However, the last email I received did suggest I speak to customer services before our flight date. I called customer services and the person I spoke to started off quite politely until just after she mentioned the cancelation fee! When I asked why she just kept stating company policy in a very condescending manner. At this point I was quite outraged and she did not seem to care at all!
However, she did confirm there would be an €85 fee.(US$100) I spoke to UA customer services via Twitter! He confirmed that there is a charge of US100. Arrived at San Francisco airport, lined up for an hour. They changed the flight.
I offered to pay and their representative stated that there is no charge and no fee to pay. On our arrival at the check in desk we were told that we must pay a US$640 penalty. Failure to pay meant we cannot board our ongoing flight! The US$100 was a lie!
They waited for us to get to the airport and basically gave us no choice but to pay or be stranded in the US without our flight. To add insult to injury they offered a $10 refund for not flying from Vegas to San Francisco! Then to add even more insult to injury our 1.45pm flight was delayed first of all because we were waiting for passengers from another flight. Secondly because the plane had errors, so we had to change aircraft.
We eventually took off at 5,57pm!
A very disreputable business practice made by the USA’s flag carry airline. We won’t go back to the US that’s for sure!
Cancelled flight
- Customer service people on the phone were awful
- Incompetent and unenabled personnel to solve problems
- Terrible customer service
Carry on inspection is ridiculous
Julia R united counter MCI Airport
- Food
- Worst attitude
It’s was a terrible experience
- Staff treament
Preferred solution: Full refund
Persistent mechanical issues and rude treatment
Was once company airline of choice
- Extremely poor customer service
Preferred solution: Fix your customer service issues!
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All airlines have the same issues.And they don’t want to be delayed in fact it does cost airlines money every minute a flight is delayed.But if the government started fineing airlines for delays in their control there is a fear there will be more aircraft accidents or incidents.airlines may cut corners to save time and money
Your post is not true, therefore you are the one with lies. If you can't handle delays, don't fly. Simple.