Anonymous

Their *** sucks wind

Lies, Lies and more lies- Delays ALL THE TIME- no concern for the paying passengers- They lie about Weather delays, mechanical Delays, even now- here's a new one; "No available S L O T at the destination airport. They wait to the last possible minute before you are scheduled to board to Delay- and then delay again when the next boarding time comes around- then they will load the plane and Then delay while you are sitting on the cramped, Filthy, kids screaming, and no attendants in sight, no water, no bathroom accessibility, and You just sit there hoping you'll take off soon, and they let that go for 2 1/2 hours and then you are told to disembark and you sit in the airport for another two hours - They have reached the point of American Airlines *** and they Do Not Care!!

Because the government doesn't fine them or regulate them or investigate them for their *** United and all the airlines need to be held accountable and fined accordingly!!!

They are {{Redacted}} with a persons time and life circumstances and they need to be Fined and accommodate a paying passengers needs!!! AND if they dely a flight (as in my case, last month- 81/2 HOURS) they should issue FULL refunds without CHANGE FEES!!!!!assholes, hate them will never fly them again-- I'll drive, its faster!!

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Reason of review:
Poor customer service
2 comments
Guest

All airlines have the same issues.And they don’t want to be delayed in fact it does cost airlines money every minute a flight is delayed.But if the government started fineing airlines for delays in their control there is a fear there will be more aircraft accidents or incidents.airlines may cut corners to save time and money

Guest

Your post is not true, therefore you are the one with lies. If you can't handle delays, don't fly. Simple.

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Steven A Log
map-marker Savannah, Georgia

Misleading ticket info and poor gate attendant service

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Booked 2 round trips from Savannah to Seattle via Newark through Orbitz. Fares were $500 each. After purchasing tickets I was told that “Basic Economy” gives you middle seats, can’t carry on a bag and pay excessive charges for a checked bag. When I get to gate to ask gate attendant if we can move seats, she says no because I purchased “Basic Economy”. First of all , Orbitz does not make you aware of your ticket until after the purchase. Second, your gate attendant was very condescending telling me that I need to read all the fine print before purchasing a ticket. FYI, there was nothing to read until ticket was purchased. When I asked her if there were open aisle or window seats, she said there were but our tickets were final and could not be changed. Rest assured, my family and direct reports at work are done flying United.
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Reason of review:
Not as described/ advertised
1 comment
Guest

Why use a 3rd party booking agency ? This is what happens - poor communication, misunderstandings, inadequate information - all because you tried to cheap out ; successfully but not without consequences. It's not "the friendly skies" anymore.

Agustin C Tjw

Worst Customer Service - Will go out of my way NOT to fly them

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I am a AA Platinum 2 million miler. Unfortunately I moved to North Houston where United has a hub and AA has very few flights. I paid for a flight yesterday and needed to change it today. Literally 29hrs after United ticketed it even though I got the confirmation later. Predictably the customer service supervisor will not waive the $200 change fee for a few hrs in a trip that departs in more than 2 weeks. An then Oscar Muñoz wonders why he leads the worst ranked US airline. Employees are unempowered, overburdened and outright careless. The concept of customer service is foreign to this culture. I will drive an extra 20 miles to Hobby and fly SW or AA.
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Loss:
$200
Pros:
  • Cabin crew
  • Flight schedule
Cons:
  • Customer service
Reason of review:
Poor customer service
3 comments
Guest

Next time you should go down to the Flying J truck stop and go see if you can get a ride with one of the truck drivers. And if they try anything on you be sure to get their truck number and report them. Often the truck drivers welcome a rider for the companionship and conversation.

Guest

"Predictably the customer service supervisor"So great fortune teller you are not. YOU KNEW full well that you wouldn't be cut any slack.

Why? Because 2 million miler, you knew you agreed to the terms. 2 hours or 29 doesn't matter. You know this but dare to whine.

Grow up!!OK Go.... You must work for (insert company).

Guest
reply icon Replying to comment of Guest-1491061

I had a similar incident 4 yrs ago with AA and the supervisor did allow for no change fee. Southwest sent my luggage in a flight that arrived 20’ later and got a voucher.

Bottom line, some companies are customer focused and some are not. I’ll do business with the ones that are and you can do business with whomever you want.

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Anonymous

United Airlines, Worst Customer Service Award

Back in May, we contacted United customer service about a one way ticket for our exchange student (since you can't book a flight 365 days in advance, we couldn't book a round trip). Everything went great.......confirmed a one way flight for $652 from Madrid to Phoenix. Gave them payment information and received confirmations via email and everything was good to go....OR SO WE THOUGHT! One and a half months before the flight, we get an email from United saying there was a problem. What kind of company calls up to rescind a confirmed ticket? UNITED AIRLINES, IS THAT COMPANY! Now they wanted $3000 dollars. Yes, what was a confirmed $652 ticket now just increased in cost by 460%. Well let me tell you and any United Airline Share holders out there......Norwegian Airlines just got my business for this needed flight, and all other airlines will get my future buisness. I will never ever use United Airlines again and will go out of my way to make sure of that! I refuse to use a company that treats their customers (and pets for that matter) so poorly. I suggest anyone else reading this to avoid United at all costs. The kicker for me was when they said their customer service representative and manager made the mistake and that they would receive a memo on that fact. Well United, as far as I am concerned you tried to punish me, the consumer, with a 460% price increase. Thank God there are and always will be alternatives to your poor customer service. Adios United.Angry
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Anonymous

The worst airline I have ever flown

I won't fly this airline again. The seats were so tightly packed together it borders on cruelty. It should be illegal. I didn't think I would make it because I was so uncomfortable. And everything is at a price including carry on luggage, watching the screen in front of your seat and snacks. Even the staff hates it. Terrible !! If I had known what I was getting into I would have flown with another airline.
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Reason of review:
Bad quality
Anonymous

***

On an 737 800. The t.v. control is on top of arm rest rendering the arm rear completely unusable in an already cramped space!! ***
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Reason of review:
Bad quality
Robert M Wik

I'd call it switch and BAIT!!!!!

My stepdaughter prebooked a flight from Detroit to Colorado for her and her boyfriend and everything was paid for in advance and everything was all set at least they thought it was! First of all she is afraid to fly so that was in itself a hurdle to overcome but when they boarded their flight and expecting to be sitting next to each other the airline split them up in different seats!

Now being more afraid she asked them why they were split up and was told that if she wanted to sit next to her boyfriend she would have to pay another $150.00 to do so when all along they were suppose to be sitting next to each other in the first place. This is so REDICULOUS AND I WILL GET TO THE BOTTOM OF THIS!!!

SHE ENDED UP PAYING ANOTHER $150 OUT OF FEAR JUST TO SIT NEXT TO HER BOYFRIEND WHEN THE SEATS WERE ALREADY BOOKED!!! YOU'D BETTER HAVE A DAMN GOOD EXPLANATION FOR THIS ONE!!!!!!

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Loss:
$150
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

4 comments
Guest

You can't choose your seats on United without paying. This would have been clear at the time of booking.

Guest
reply icon Replying to comment of Guest-1482170

I'm pretty sure that this arrangement was taken care of previously as the flight was booked! What if it were you and your child and they wanted to place your child in another seat away from where you were sitting? But of course now if you pay them the extra $150 they will allow your child to sit next to you!!!!

Guest
reply icon Replying to comment of Guest-1482631

"I'm pretty sure that this arrangement was taken care"Translation: You aren't really sure if this happened. As to your what it this were my child, I either would have sat there while they booked or trained them to not hit that little tick box saying they understood the terms when they didn't.Something tells me one or both of you tried to cheap out thinking you could come up with a sad story at the airport.

Didn't work did it?Great life lesson here. Try not to helicopter so much and let the kid spread her wings.

Guest
reply icon Replying to comment of Guest-1487058

You're not too bright are you!!!! Really IGNORANT STATEMENT ON YOUR PART!!!!!

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Anonymous

SUCKS

Delayed 3 hour flight destroyed my entire day on June 24th of commitments that I had. Get your *** together!! Fox your plane!!
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Reason of review:
Poor customer service
Lyana Lsm
map-marker San Francisco, California

Robbed by United Airlines

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Robbed by United Airlines

Robbed by United Airlines! A conversation I had with United Airlines customer services on October10th I asked to cancel the Las Vegas to San Francisco leg of our journey to be told I would have to PAY 85 Euros (US100) to do so.

Apparently, these are terms and conditions that I had not been given, but I agreed to do so. As the flight times differ from the flight I booked, we felt the transfer time was too tight for the international leg of our journey, so to be safe we decided to go to San Francisco a day earlier. We then did the following: First, I emailed customer services with our intentions of cancelling the Las Vegas to San Francisco leg of our itinerary. I did receive a response, but no mention of a fee!

However, the last email I received did suggest I speak to customer services before our flight date. I called customer services and the person I spoke to started off quite politely until just after she mentioned the cancelation fee! When I asked why she just kept stating company policy in a very condescending manner. At this point I was quite outraged and she did not seem to care at all!

However, she did confirm there would be an €85 fee.(US$100) I spoke to UA customer services via Twitter! He confirmed that there is a charge of US100. Arrived at San Francisco airport, lined up for an hour. They changed the flight.

I offered to pay and their representative stated that there is no charge and no fee to pay. On our arrival at the check in desk we were told that we must pay a US$640 penalty. Failure to pay meant we cannot board our ongoing flight! The US$100 was a lie!

They waited for us to get to the airport and basically gave us no choice but to pay or be stranded in the US without our flight. To add insult to injury they offered a $10 refund for not flying from Vegas to San Francisco! Then to add even more insult to injury our 1.45pm flight was delayed first of all because we were waiting for passengers from another flight. Secondly because the plane had errors, so we had to change aircraft.

We eventually took off at 5,57pm!

A very disreputable business practice made by the USA’s flag carry airline. We won’t go back to the US that’s for sure!

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Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

I took the word of United Airlines customer services.

1st time via email. 2nd time on the phone.

3rd time via social media, 4th time at the airport

1st: told There will be a charge

2nd told -€85

3rd told €85

4th told FREE Finally told US640 (€551) I took responsibility for the €85. Where you s the airline’s responsibility?

Guest

"Apparently, these are terms and conditions that I had not been given, but I agreed to do so"

The terms were there for the reading. You just didn't bother to read it or understand what you agreed to.

Did you read the TOS you agreed to when you posted this lame complaint?

I doubt it just as you didn't read the airline's terms.

This is on you. Grow up and accept some responsibility.

Guest
reply icon Replying to comment of Guest-1385037

There are consumer protections in place for European airlines to stop this type of thing happening.

Unfortunately, American Airline companies can run their business in a very disreputable manner and they will not accept responsibility for their actions.

The fact you were given the cost over the phone, then in writing is enough, but the airlines are pretty much allowed to conduct criminal practices and take no responsibility at all for their actions.

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Shenna Arh

Cancelled flight

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I cancelled a flight back in January(for my mom) on your airlines. Each time went on the internet about 12-15 (or more). Each time I was told that I didn't fill out the form right on line. I didn't have the right customer number, or ticket number, I called United customer service for about 3 months constantly. which I have to admit the customer service people all told us a different story. oh yeah I person said that we had a credit of $200 & then when my mom got to the airport there was NO !!!! credit for her. ok, after that I contacted the BETTER BUSINESS BUREAU I turned in a complaint to them & got my mom's $200 credit for her flight back to Rochester New York. (the better business bureau got my mom a credit, on your airlines in 3 days) you are absolutely the worst airlines to deal with. I will never fly on UNITED & will tell all my friends & family to never fly with United
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Loss:
$200
Cons:
  • Customer service people on the phone were awful
  • Incompetent and unenabled personnel to solve problems
  • Terrible customer service
Reason of review:
Poor customer service
Anonymous

Carry on inspection is ridiculous

Even without checking a bag you still have to wait in line with at the terminal ticketing counter to get a boarding pass. Other airlines let you get a bording pass online. The line to wait in is the same as those waiting to check bags. This extra step is a thinly veiled rouse to get you confused and pay $25 dollars for a checked bag. It is unnecessary and easily circumvented. The stated reason for the inspection is to verify if your bag will fit under a seat. Other airlines don't impose this needless time wasting step. I will not be flying United again if another airline is available for my destination.
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Reason of review:
Pricing issue
1 comment
Guest

You're too young to remember " fly the friendly skies of United " , "Coffee, Tea , or ME" , walking out onto the tarmac, entering the plane from the rear, the pilot calling out " Anyone not flying please disembark the plane " (bye, Grandma, thanks for coming, I'll miss ya) , the 5 cent observation deck for takeoffs and departures, etc. ...

Flying in general is a ghoulish experience fraught with hassle and redundancy ; I don't know how you can tell one airline from another since Big Brother is in charge of it all. I hate it the way it is now and don't bother with anybody's airline and I didn't appreciate the TSA telling me "well that's just too bad" about my clean white socks on their filthy pad.

Marietta B Jpf
map-marker Kansas City, Missouri

Julia R united counter MCI Airport

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We made it to the airport before 10 am and we were trying to get assistance from one of your customer service agent . This lady named Julia R was not approachable at all. She was rude to us We asked her a a simple question in regards to our carry on bags she gave us a cold shoulder . She kept typing , staring on her computer screen.and basically ignored us . No eye contact whatsoever . This is bad customer service . She may be having a bad day but she shouldn’t take it out on her customers . Please Have her take customer service class where she will learn how to treat customers better . These type of people will drag your business down. Luckily there was a young man who came and assist us and answered all our questions. We forgot to get his name but he was professional and friendly. You need to hire more people like this young man. Julia R you’re a customer service agent you’re supposed to make your customers happy not ruin their day .
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Pros:
  • Food
Cons:
  • Worst attitude
Reason of review:
Poor customer service
1 comment
Guest

"We asked her a a simple question "LOL.. the people who use this phrase are typically the worst people around.

Their "simple" questions are often time pure nonsense tossed from people who want to feel as if they're superior to the "help."As far as looking at you, this person was multi-tasking for which I'm glad. Her efforts probably made the trips of others than you much better.

Nery L
map-marker Newark, New Jersey

It’s was a terrible experience

On the 14 of April 2018 l Nery Lopez had missed a fly going to Houston texas being told that they could not fly going to Houston l decided to buy a ticket after not gettin the help that l needed from staff after all the mess we got our tickets to leave a four o’clock did not know where we were going and asking for help being that we we close to the time l encounter one women employ by the company which l ask for directions but as she was taking her time which l did not have l walk away from her that it’s was so bad she follow me yelling things at me for a long time.to the point that our names where being called and went we got there the first door was close. They had to called so they could open door and that is why l needed attention fast which we did not have.there is more but will wait until we hear from you Thank you Nery Lopez
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Loss:
$1200
Cons:
  • Staff treament
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Newark, New Jersey

Persistent mechanical issues and rude treatment

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I am a business road warrior that fortunately or unfortunately must travel on business at least 40-45 weeks out the year. United Airlines, in my opinion, holds the undisputed record for extremely poor on time departures, mechanical failures (which no kidding is worrisome) AND have some of the rudest gate agents in the industry. I often wonder if the company intentionally recruits that particular personality trait since they do enjoy a comnanding Monopoly in poor and rude customer service agents. In any event I will be countering this lack of respect to me as an individual and customer by avoiding flying this airline and will be zealously socializing my experiences with everyone that I encounter. Joel
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Reason of review:
Poor customer service
Candace m Hnm

Was once company airline of choice

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I worked for a Fortune 500 Company and United Airlines was my company’s carrier of choice. Because of escalating fares and degradation of service, my company selected another carrier as our corporate preferred airline. With the customer service problems that this airline has consistently experienced over the past 12 months, I will never consider this airline for any business or personal travel EVER. Doctors being drug off of planes and innocent animals suffocated. This is completely outrageous behavior. This airline used to be the golden example of how to run a customer focused business. It appears that profit is the only concern and that passenger safety and comfort are not part of their business plan. Who in their right mind would EVER drag a passenger off a plane in front of a fully loaded plane and expect any of these people to fly with you again. This is a seriously broken corporation.
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Cons:
  • Extremely poor customer service
Reason of review:
Poor customer service

Preferred solution: Fix your customer service issues!

1 comment
Guest

"It appears that profit is the only concernDrrrrrrrrrrrrrrr. Where have you been for the past 15 or so years my friend?

This is America, a place where the only thing that matters is shareholder value.This is not the 70's and the age of Pan Am and white gloved service. Expect that on the fare that the average yank will pay and you'll be disappointed.You're in a world where people are paid as little as possible, know they're nothing more than humanputty(an actual corporate term) that can be cut adrift at a moment's notice.Do not expect excitement and glee when you drag up to the counter.Do you not expect your silly dog to be treated as well as you are..."Doctors being drug off of planes "A quack to say the least. He whined because United wanted to fly "employees" AKA a fresh flight crew to keep an entire plane from sitting on delay and not some sun seekers.Look through the complaints now, flights cancelled because crews Timed Out. Oh well, ya'll were on the good doc's side.

Now suffer the consequences as you miss your silly cruises and other connections.Oh....I work for them.... Not(sarcasm font) just wanted to be a loser to the punch.

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