United Airlines
Reviews and Complaints
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Verified ReviewerHorrible customer service
The reservation system combined my wife's first name and middle initial. set on hold for over 20 minutes only to be told we needed to go to a United ticket counter to resolve this.
After waiting in line for over two hours, the lady at the counter simply typed my wife's middle name out and told us TSA would be fine with it. But somehow when they changed the name, it removed her seat assignments. I had paid for preferred seats and when I tried to rechoose her seats, the system told me I had to pay again, but twice as much this time! I tried to call customer service, but the automated system wouldn't let me talk to a real person and kept telling me that our confirmation number was invalid.
Finally spent over an hour on the messaging app trying to resolve this issue. The agent did ok, but first tried to change my seat to a less desirable location with no compensation instead of giving my wife the preferred seat that we had paid for, and then sat us on different rows.
Finally, after an hour, she was able to give my wife her original seat. So three hours of our time to take care of something that should have been handled by a 5 minute phone call.
- I have to fly united for business
- Seem to not care about the customer
Preferred solution: Apology
User's recommendation: Fly Delta!
I paid over $300 to select seats on a flight which United unilaterally cancelled and rescheduled. Now, if I choose a different flight I must pay $300 plus again. United keeps the money I
- It has direct flights
- It can cancel and charge for seat selection again
Preferred solution: Use the money I paid for upgraded seats on the flight UNITED CANCELLED on a flight within a day of original flight.
User's recommendation: Don’t fly United.
Travel credits future flights need to extend time due to surgery
Asking for compensation_ My issue was not resolved_ Waiting on some one to contact me
My name is Razmik Krikorian, I have been a United Plus member since I immigrated to the US. I booked a flight from Phoenix, AZ to Athens, Greece, with two stops: one in Washington, DC (IAD); and the second stop in London airport.
I wish I never booked this specific flight because of the delays your airline had and effectively distributed my family vacation plans and ended up costing us a lot of money to rectify due to United Airlines delays. My miles plus number is CWU91074 and my email address is arizonabubba@***.com. Here are the details of the trip:
I Razmik Krikorian traveled with my wife, Sharla Krikorian, and my daughter, Diane Krikorian.
The flight number from PHX to IAD was UA2487 and the flight date was 6/3/2023.
The flight number from IAD to Athens was UA982 and the flight date was 6/4/2023.
Flight # UA982 from PHX to IAD was delayed by 1 hour, it caused my family to miss our flight from Washington which was originally going to London, and we also did not make it to take our flight from London to Athens due to the same United Airlines delay. You will find out that the flight was delayed because the captain of the airplane refused to depart on time due to a delay in airplane security and then due to a catering truck delay.
Finally, the captain announced that he was no longer waiting for the catering truck and that there were granola bars on flight that would suffice for everyone.
Once we arrived to IAD, our United Airlines flight number did not wait for us even though United Airlines had assured us that they advised the captain to wait. We then were told that it was a policy not to wait even though we were three passengers that were delayed due to the previous United Airlines delay. Due to this, my family missed our flight.
My family was then booked on another flight to go from IAD to Athens, Greece directly but not until 5 pm, which was almost and 8 hour layover. This delay and layover caused us to miss our fairy travel from Athens to Paros.
We had to pivot and book a flight instead of the missed fairy trip based on the new flight that United Airlines booked for us to go from IAD to Athens. This change cost us $182.13, the difference between the fairy ticket price we booked originally which we missed due to the United Airlines delay from PHX to IAD and also the flight price that we had to book which cost us an additional $448.80.
The new flight from IAD to Athens was also delayed and this was due to a wrong message in the computer and we were told that United Airlines was trying to clear it. After clearing it the printer was not printing all the papers required to be signed to clear the way for the flight and we were in the tarmac for over 1 hour and 30 minutes with no AC on. This additional delay caused my family to miss the flight we had to rebook from Athens to Paros.
My family then had to change the booking time form as then to Paris because of the 1 hour and 41 minute delay thats as caused by the IAD flight to Athena and this coat us an additional $38 for each ticket, a total of another loss of $144. In sum, American Airlines numerous internal delays caused my family to lose very valuable family vacation time of peace and comfort, but additionally caused a financial hardship in having to spend additional money on an already expensive vacation. In total, American Airlines caused my family monetary loss that included:
1- Total ferry reservations that I was charged and lost was $266.61
2-Total air fair tickets that I had to purchase because we missed the ferry schedule was $448.8
3- The difference between both fairs was $182.19
4- The total fee for changing the flight time because of the second delay was $144.0
As such, the total loss and additional fees incurred were $182.19 + $144.0 = $326.19.
5- I also incurred a loss of $224, which is what we paid additionally for seat selections that we were unable to utilize due to United Airlines delay.
Because we were put on an alternative flight to Athens, we did not get to utilize this extra perk we chose to pay for, for the original flight that we paid for and that took off without waiting for my family by United Airlines.
My family was essentially stranded in IAD airport from 8 am to 5 pm on that day and subsequently we were stranded in an airplane without any air circulating because of the communication issue that United Airlines had while all the passengers were on board and on the airport tarmac.
The tickets I purchased from United airlines for this family vacation were very specific and we spent over $224 to ensure we were together but we were not accommodated and no preference was taken into consideration regarding that for this alternative flight we were thrown on from IAD to Athens. The agent who put us on the flight decided to chose seats on their own and essentially forfeited all the extra fees that we had already paid for, to get certain seats on our international flight - we really did not get the service we purchased initially.
I hereby ask you to compensate me by refunding us half of our fare tickets for $2343.82, also cover all the fees and expenses that we had to incur because of United Airlines multiple delays for $326.19, and additionally the seat fees that we did not use for a total of $224.
In total, I am requesting that my compensation total demand is $ 2,894.02.
Statements, data and receipts validating our request!
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Verified ReviewerRefund requesr
- Entire experience
Preferred solution: Full refund
User's recommendation: Do not fly with Southwest Airlines.
I was promoted to review
- Cheaper prices
- Stricker on bags you can check
Preferred solution: My issues are solved
User's recommendation: Call and talk with a live agent if you need clarification
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Verified ReviewerLost luggage - horrible treatment
On 08/15/2023 we went from WAW to FFM by Lufthansa. From there we were supposed to go to WASH directly.
However, in FFM we were re-booked by Lufthansa due to aircraft damage. The checked-in luggage stayed with Lufthansa.
Next day we first took a flight by Lufthansa to Barcelona. Then, on teh same day we went to WASH with United Airlines. We traveled 40 hours.
We arrived on 08/16/2023 and from that moment the luggage was not returned to us.
4. We took the following actions:
(a) immediately after landing we reported the baggage was lost at UA Lost and Found Office at WASH Dulles and signed a respective documents (no copies were provided to us unfortunately but we received a claim reference number)
(b) between 08/16/2023 and 08/22/2023 we made multiple calls to UA Call center where - not mentioning torture of going through chatboots - we received many misleading and unhelpful information from UA agents such as:
- luggage is with Lufthansa
- we cannot talk directly to Lufthansa, you have to do that
- luggage is being delivered to your temporary address in NYC
- luggage is probably in Barcelona or in Frankfurt
- your claim ref no. is wrong, you have to use new one
- "we are not sure " where in NYC there is a service desk where you can be served in person
- you must fill-in the online form, without that we cannot proceed further
As advised we were trying for ages fill in the on-line form. It did not work for hours, we even took a picture of the screen.
When we sucesfully did that, we received a confirmation of the claim submition via e-mail. Next day we called UA and they told us that we need to fill the form! Plus they are sending reminders to do that.
We are with no luggage or help for six days on a diffrent continent.
The luggage contains the clothing/eqiupment of my teenege daughter that will stay at school in the USA for the whole year!!! UA does NOT CARE AT ALL!
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID UNITED AIRLINES
Lost luggage
Preferred solution: Deliver product or service ordered
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Verified ReviewerCharged me 3 times for one bag
- Love united airlines
- Computer err
Preferred solution: Full refund
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Verified ReviewerFlight Change/To get to new Grandson Houston
To United Airlines:
As a Silver premium Customer
I am dismayed and disappointed that I was not able to change my reservation P72RL?Singapore to Houston flight on July 25th (wanted to change to Wednesday 19th 9:00 pm ) (20th 21st) Same flight just earlier due to baby arriving early. I have premium economy seat 21A after checking I see 21L is available
to my dismay I was told it would be an additional $4,000 dollars.
Paying a total 6,000 plus after looking at my costs for original flights.
Premium seat indicates no change fees !! The seat is available, please consider changing, so this grandmother gets to Houston.
Thank you,
Terri
Preferred solution: My flight changed to earlier date seats are available!! united is dumping to Expedia and other 3 party companies cheaper
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Verified Reviewer | El Paso, TexasRefund requesr
User's recommendation: Do not fly with them!
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Verified Reviewer | Chicago, IllinoisVisa requirements while transmitting london Heathrow
Flight plan for arrival and departure different places
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Verified ReviewerBroken Lock on Samsonite travel suitcase
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged my luggage
Preferred solution: Full refund
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That’s because the day you wanted to make the change the price for the same time flight was more money for anyone. If today you needed to reschedule for same day/time flight two months in the future and it was $1500 cheaper would you forfeit the difference?
Agree. The OP doesn’t get that the $4000 is not a fee, it is the additional cost of the ticket versus what they paid for original ticket.
I have a ticket to Chicago for 9am 11/16/23 bought. It cost $415. If I wanted on 11/6/23 to switch to 9am 11/9/23 the ticket price would be around $700.
Difference of $285 I would owe. It’s not a fee, it’s a price increase for booking a flight days away rather than months away.