United Airlines
Reviews and Complaints
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Verified Reviewer | Doylestown, PennsylvaniaI forgoot my leptop bag on dca airport
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Verified ReviewerNot a question,
- Clean and upscale business and polaris class
- Partner with lufthansa
User's recommendation: Fly UAL business class.
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Verified ReviewerDelayed flight
- Reliable
- Communication needs to improve
Preferred solution: Price reduction
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Verified Reviewer | Willemstad, CuracaoResolved: Information
Trying to use a travel certificate . No where when booking did I see anywhere to enter this info. Called customer service to be told once the travel was booked , too late to use it.
User's recommendation: Don’t fly United
Significant price increase on flights
User's recommendation: If you have money to burn I would suggest using United but if you’re like me and don’t I would recommend looking into their competitors for the same flights at half the cost.
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Verified ReviewerHAS GONE 3 MONTHS NO COMPENSATION FOR LOST BAG! NO HELP AT ALL!
- Do not care at all about me as a customer and what to they owe me
Preferred solution: Full refund
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Verified Reviewer | Washington, District Of ColumbiaCan't find my July 26-28 ****. From DCA to ALB.
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Verified ReviewerInexcusable experience with United Airlines by violating the Air Carrier Act in the American's With DisabilitiAct
When checking in the day before my flight, I clearly requested a wheelchair for my husband when we arrive at Newark Library Airport. While checking our luggage, we were told that my request was never received, which I found hard to believe.
So I requested a chair which I was now told there were none available ! I'm sure you can understand my displeasure as I seemed to have no recourse at the moment. We started to walk slowly to the security check point hoping that someone could help us when we encountered lines that were wrapped around so many times and were told to go down the escalator where the line extended to the end of the baggage claim area at the end of the terminal. No information was given as to why there was a complete shutdown but the physical pain my husband had to endure due to this horrendous situation was beyond unacceptable in anybodies book !
I must have asked 6 different agents if they could somehow please call a supervisor for a chair but was denied each time. As my husband literally limped through security we had no idea how we were going to get to gate 94 when we were starting out at gate 70 ! We found an agent who flagged down a cart driver who would be able to take us to our gate. We arrived at the airport at 4:00pm for a flight that departed at 6:35.
We arrived at our gate at 6:00 pm now unable to eat grabbed something quickly before boarding the plane. We were on our way to a funeral in Pittsburgh. Before departing I spoke to the gentleman at the gate and explained the situation. He secured a chair for my husband when we landed in Pittsburgh, when we would be departing Pittsburgh and when we would be arriving back at Newark.
Before we boarded the plane in Pittsburgh for our return trip home I asked the agent to double check if they received my request on THURSDAY for a chair for my husband when we arrived at Newark on SUNDAY and he showed me on the screen it was done. To say I was beyond outraged that there was NO CHAIR waiting for him upon leaving the plane and once again only to be told there were non available !
I saw one off to the side and to brought it over to my husband and started to leave when the agent says to me ( and I couldnt make this up if I wanted to) You cant take that chair, its for someone getting off a plane !!! So I looked at him and said wanna bet
Preferred solution: Full refund
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Verified ReviewerI've been issued United Airlines credits but they've made them impossible to send
Dear United Airlines
I cant explain how disappointed I am in my familys treatment since we purchased return flights from the UK to the US in summer 2021.
Since we were unable to take the flights (Confirmation number C44BQG originally scheduled to leave London for Newark July 30 2021) due to Covid travel restrictions, weve been messed about consistently.
At all times, customer care response has been woeful by phone and email. Theres always been weeks to hear back on the former (please reference United Customer Care/CASE ID 162970****91960) and getting through to anyone by phone takes half an hour and then has usually been a waste of time.
After we were issued with flight credits, we were then unable to use them.
Multiple phone calls later, we were then told that neither the codes/references for the credits nor the original booking confirmation code could be accepted by your website (reasons unclear and never explained something to do with the system). It took months to get to this stage and multiple confused phones calls when I was told all sorts of different reasons and various techniques to try on your website.
I complained and was promised by phone that wed receive a full refund after it was admitted my family had been poorly treated and response times had been poor, eating into the credit time limit.
Months later I was then tersely sent a response by Dave (same customer ID number as above) saying the refund would not be issued. I called and was told by customer services that it had been deemed our flights didnt qualify (it was a vague response as they didnt understand the decision) and my only options was to use the credits.
Over the next few months, when I had time, I again explained that wed never been issued with credits we could use on your website so we could make a booking.
The credits were extended (in 2022 at some point), but they were still unusable on your website.
I was finally told this year that the only way I could book flights was by phone (with the requisite 20-35min queue to speak to someone on a terrible, terrible audio quality phone line).
I was instructed to find flights on your website and then call so your customer care team could book them for me manually using the original booking reference that your website would not recognise.
Which I did. Again and again.
Each and every time, I was told those flights were not covered by the credits how I was supposed to know which flights on your website were covered by the credits remains unexplained.
What was clear is even though I could find economy flights on your website, wherever I went, they were unusable unless I paid double what your own website listed.
This has been a really painful and time-consuming process and its hard to avoid the feeling that this process is deliberate classic hoop jumping until the consumer goes away.
As I actually work in aviation and my family would still like to fly to the US, Ive held on and persevered.
So my questions is this, can you either refund my flights and Ill buy my own (with United) or b) issue clear instructions about how I can spend credits on your website without having to endure more phone calls to your poor phone help service?
And if b), please extend the credits as Ive lost two years through no fault of my/our own.
Your sincerely,
Michael King
- I have had a smooth flights previously
- Terrible customer service
Preferred solution: Apology
User's recommendation: Flights in the past have been good, but customer service is woeful and I would have to say probably deliberately obstructive regarding credits and refunds.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed Flight UA 4729
Preferred solution: Full refund
Castle flight
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Verified ReviewerRequest for Flight
- I love flying united
- Only con is the flights are not free for me
Preferred solution: A flight from OTH to SFO on March 2, 2024.
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Verified Reviewer | Paris, Ile-De-FranceChange my ticket fly
Pilot hires
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Update: this is the best response I've had. I'm pretty sure Priti didn't read my email: Hi Michael, Thank you for contacting United Customer Care.
We received your response, kindly elaborate on your concern so that we can assist you further. We look forward to welcoming you on board again soon and will do our best to provide you with an excellent experience.
As a valued MileagePlus member, we appreciate your business and look forward to welcoming you on board your next United Airlines flight. Regards, Priti Customer Care Case ID: 162970****91960