Avinash masih T

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| map-marker Doylestown, Pennsylvania

I forgoot my leptop bag on dca airport

I forgot my leptop bag on dca Washington airpot at baggage claim room because i was in hurry due to my next connecting flight for charlottesville from IAD Washington airport . If u find my leptop bag please convey me .my email id is rotakgoa23@***l .com.And my contact number is 916719****
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Michael O Rrg

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Verified Reviewer

Not a question,

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Lufthansa business class is not up to UAL standards. It is similar to UAL premium economy. Sad state of partnership.
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Pros:
  • Clean and upscale business and polaris class
Cons:
  • Partner with lufthansa

User's recommendation: Fly UAL business class.

Sonya P Xjo

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Verified Reviewer

Delayed flight

My connecting flight changed without me being notified. However causing major setbacks with my business plans and I incurred some expenses just to accommodate myself. I asked to be reimbursed but was declined. United was only willing to give me 15,000 reward points, nothing for the extra money that I spent. Disappointing!
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Loss:
$3000
Pros:
  • Reliable
Cons:
  • Communication needs to improve

Preferred solution: Price reduction

Resolved
Richenel M

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Verified Reviewer
| map-marker Willemstad, Curacao

Resolved: Information

Dear sir,madam. Good morning. My name is Richenel Martina. I reach out to you for the following. My wife and I are planning next year to open a travel agency. We have 3 diplomas of Royal Caribbean cruise expert and I like to sell airline tickets too. Is it possible to sell tickets for your company? What do we need to do it? Documents? Thank you. I look forward to hearing from you soon. Regards. R.Martina
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Anonymous
map-marker Oranjestad, Aruba

Trying to use a travel certificate . No where when booking did I see anywhere to enter this info. Called customer service to be told once the travel was booked , too late to use it.

See above. See above. See above. See above. See above. See above. See above. See above. See above . Just read the reason for the poor review and customer service .
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User's recommendation: Don’t fly United

Anonymous
map-marker Dallas, Texas

Significant price increase on flights

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I have flown United Airlines since 2013 exclusively . I fly with them every week for work and due to company cuts I pay for my flights. The route Im flying is a 1 hour and 15 minute flight and nonstop. Recently they have put bottom line over loyalty by doubling the cost? Up to 500.00 for this flight where their competitors are 225.00 so I no longer fly United because they are greedy and dont care about customer loyalty? Its all about the Benjamins with United Airlines!
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User's recommendation: If you have money to burn I would suggest using United but if you’re like me and don’t I would recommend looking into their competitors for the same flights at half the cost.

Nikolaj M Jnq

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Verified Reviewer

HAS GONE 3 MONTHS NO COMPENSATION FOR LOST BAG! NO HELP AT ALL!

United Airlines - HAS GONE 3 MONTHS NO COMPENSATION FOR LOST BAG! NO HELP AT ALL!
Original review Sep 18, 2023
Have now waited almost 3 months for my compensation since I reported my bag missing. I am starting to lose moral and am very sad because this was a lot of money to me. Still hope I will be able to get my compensation
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Loss:
$6000
Cons:
  • Do not care at all about me as a customer and what to they owe me

Preferred solution: Full refund

Susan A Zqo

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Verified Reviewer
| map-marker Washington, District Of Columbia

Can't find my July 26-28 ****. From DCA to ALB.

Cant find reservations!! Cant find reservations Cant find reservations Cant find reservations Cant find Reservations
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Sharon R Szn

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Verified Reviewer

Inexcusable experience with United Airlines by violating the Air Carrier Act in the American's With DisabilitiAct

When checking in the day before my flight, I clearly requested a wheelchair for my husband when we arrive at Newark Library Airport. While checking our luggage, we were told that my request was never received, which I found hard to believe.

So I requested a chair which I was now told there were none available ! I'm sure you can understand my displeasure as I seemed to have no recourse at the moment. We started to walk slowly to the security check point hoping that someone could help us when we encountered lines that were wrapped around so many times and were told to go down the escalator where the line extended to the end of the baggage claim area at the end of the terminal. No information was given as to why there was a complete shutdown but the physical pain my husband had to endure due to this horrendous situation was beyond unacceptable in anybodies book !

I must have asked 6 different agents if they could somehow please call a supervisor for a chair but was denied each time. As my husband literally limped through security we had no idea how we were going to get to gate 94 when we were starting out at gate 70 ! We found an agent who flagged down a cart driver who would be able to take us to our gate. We arrived at the airport at 4:00pm for a flight that departed at 6:35.

We arrived at our gate at 6:00 pm now unable to eat grabbed something quickly before boarding the plane. We were on our way to a funeral in Pittsburgh. Before departing I spoke to the gentleman at the gate and explained the situation. He secured a chair for my husband when we landed in Pittsburgh, when we would be departing Pittsburgh and when we would be arriving back at Newark.

Before we boarded the plane in Pittsburgh for our return trip home I asked the agent to double check if they received my request on THURSDAY for a chair for my husband when we arrived at Newark on SUNDAY and he showed me on the screen it was done. To say I was beyond outraged that there was NO CHAIR waiting for him upon leaving the plane and once again only to be told there were non available !

I saw one off to the side and to brought it over to my husband and started to leave when the agent says to me ( and I couldnt make this up if I wanted to) You cant take that chair, its for someone getting off a plane !!! So I looked at him and said wanna bet

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Preferred solution: Full refund

Michael K Zyi

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Verified Reviewer

I've been issued United Airlines credits but they've made them impossible to send

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Original review Aug 16, 2023

Dear United Airlines

I cant explain how disappointed I am in my familys treatment since we purchased return flights from the UK to the US in summer 2021.

Since we were unable to take the flights (Confirmation number C44BQG originally scheduled to leave London for Newark July 30 2021) due to Covid travel restrictions, weve been messed about consistently.

At all times, customer care response has been woeful by phone and email. Theres always been weeks to hear back on the former (please reference United Customer Care/CASE ID 162970****91960) and getting through to anyone by phone takes half an hour and then has usually been a waste of time.

After we were issued with flight credits, we were then unable to use them.

Multiple phone calls later, we were then told that neither the codes/references for the credits nor the original booking confirmation code could be accepted by your website (reasons unclear and never explained something to do with the system). It took months to get to this stage and multiple confused phones calls when I was told all sorts of different reasons and various techniques to try on your website.

I complained and was promised by phone that wed receive a full refund after it was admitted my family had been poorly treated and response times had been poor, eating into the credit time limit.

Months later I was then tersely sent a response by Dave (same customer ID number as above) saying the refund would not be issued. I called and was told by customer services that it had been deemed our flights didnt qualify (it was a vague response as they didnt understand the decision) and my only options was to use the credits.

Over the next few months, when I had time, I again explained that wed never been issued with credits we could use on your website so we could make a booking.

The credits were extended (in 2022 at some point), but they were still unusable on your website.

I was finally told this year that the only way I could book flights was by phone (with the requisite 20-35min queue to speak to someone on a terrible, terrible audio quality phone line).

I was instructed to find flights on your website and then call so your customer care team could book them for me manually using the original booking reference that your website would not recognise.

Which I did. Again and again.

Each and every time, I was told those flights were not covered by the credits how I was supposed to know which flights on your website were covered by the credits remains unexplained.

What was clear is even though I could find economy flights on your website, wherever I went, they were unusable unless I paid double what your own website listed.

This has been a really painful and time-consuming process and its hard to avoid the feeling that this process is deliberate classic hoop jumping until the consumer goes away.

As I actually work in aviation and my family would still like to fly to the US, Ive held on and persevered.

So my questions is this, can you either refund my flights and Ill buy my own (with United) or b) issue clear instructions about how I can spend credits on your website without having to endure more phone calls to your poor phone help service?

And if b), please extend the credits as Ive lost two years through no fault of my/our own.

Your sincerely,

Michael King

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Loss:
$1500
Pros:
  • I have had a smooth flights previously
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Flights in the past have been good, but customer service is woeful and I would have to say probably deliberately obstructive regarding credits and refunds.

1 comment
Michael K Zyi

Update: this is the best response I've had. I'm pretty sure Priti didn't read my email: Hi Michael, Thank you for contacting United Customer Care.

We received your response, kindly elaborate on your concern so that we can assist you further. We look forward to welcoming you on board again soon and will do our best to provide you with an excellent experience.

As a valued MileagePlus member, we appreciate your business and look forward to welcoming you on board your next United Airlines flight. Regards, Priti Customer Care Case ID: 162970****91960

DAVID G Vgy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Delayed Flight UA 4729

United Airlines - Delayed Flight UA 4729
United Airlines - Delayed Flight UA 4729 - Image 2
We experienced a delayed flight on MONDAY 2nd OCTOBER, we were compensated with 90$ meal voucher and 300$ taxi journey. Unfortunately,, the Yellow Cab Taxi company were not available at the airport that day, so had to use an UBER and couldn't use the voucher that you provided.
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Loss:
$128

Preferred solution: Full refund

Skye Fyh
map-marker Norfolk, Virginia

Castle flight

On January 28, my flight was canceled out of Austin Texas. I had to book a different flight to come to New York. I need to be refunded for that. Thank you.
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Mary S Yti

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Verified Reviewer

Request for Flight

I am flying to Florence Italy from SFO on March 3, 2024. Currently there are no scheduled flights from OTH to SFO on March 2, 2024. I wish to make a request that a flight be added to United's roster. Is there a possibility that a flight may be added? THIS IS NOT A COMPLAINT MESSAGE.
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Pros:
  • I love flying united
Cons:
  • Only con is the flights are not free for me

Preferred solution: A flight from OTH to SFO on March 2, 2024.

2 comments
Guest

Then why did you come to a complaint site instead of the airline?

Guest
reply icon Replying to comment of Guest-2455096

It's the only email address I could find.

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Vivien Tpa

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Verified Reviewer
| map-marker Paris, Ile-De-France

Change my ticket fly

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Its was very difficult by email to explain myself but very it s was fast and more understanding by phone, glad that we find solutions together to not loose my credits, thanks again to help me, i ll use my credit soon as i l get the new credits and will plan to travel next year to your beautiful country, bye
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Anonymous
map-marker New Orleans, Louisiana

Pilot hires

Whenever possible I will not fly United. You choose pilots based on race and gender not on qualifications, I do not feel safe flying your airline. I want the most qualified pilot flying the plane and if you will not employ them I will not fly with you.
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