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I booked my flight from Washington DC to New Delhi three months in advance using United Airlines website where it was clearly mentioned that I could use my United mileage to upgrade to Business Class. They charged me 35,000 miles and $150.00 copay for the upgrade....
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1.0
I didn't like
  • Did not deliver as promised
#1145596
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I flew with you on Nov.10th thru the 18th going to a cruise with celebrity Summit with my sisters my luggage was no where found when we got to Puerto Rico flight #UA415 , my medication for my blood pressure all my clothes , shoes formal clothes ,toileters,make up...
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Anonymous
Anonymous

"my medication for my blood pressure"Thank you for your clear and concise complaint that illustrates that number A1A reason to NEVER put your meds in your checked luggage.So m...

#1136468
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Booked a flight to FL for FEB school vacation. With kids in school, I need to leave on specific dates and times. Had my itinerary all set, credit card charged. United ticket confirmation in hand. Yay me- let's escape the cold North for the warm South! Winning! Fast...
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#1135073
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United Airlines - Horrible group service

United Airlines
#1145455
No group service or help at all at FLL
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Brad Schrock still works at United Airlines?

United Airlines
#1113333
1.0
Details
Schrock tried selling some airline pass AT the airport allegedly.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

United Airlines - Don't waste your time with "This site". Nothing happens

United Airlines
#1103070
1.5
Details
United Airlines - non existence customer service
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

United Airlines - this experience it was so horrible....

United Airlines
#1091632
I was traveling from Houston Texas two Washington DC.... I just make it on time to board the plane so I was so hungry through the fly and purchase a sandwich on plane and I finish having food poison.....
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Last years flight from Maine to Hawaii changed 4 times even though I booked well in advance. This years guess what, changed already for my April flight adding 7hrs overall flight times, how do they do that to a customer, especially a frequent flyer. I got to look...
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#1134879
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United Airlines at Dulles Int'l Airport would not provide a gate pass so I could escort my elderly friend to the gate whom I drove to the airport. We arrived two hours early and I waited at the terminal while a stranger took her through security to the gate and waited...
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#1133611
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On my flight from Portland to Houston on 11/4/17 Flight UA2082 I paid for a Coach seat. Instead of being assigned a seat my ticket said "see agent". When I arrived at the gate there were several people waiting for seat assignments. I was assigned to seat number 39E....
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I liked
  • Cabin crew was cordial
I didn't like
  • No room
  • Downgrade
#1131560
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United Airlines - Rude worker
I was waiting for a flight heading to Montreal from Newark when I asked this person seen on the picture if there was maybe a more comfortable seat for me. I stated that during my last flIght I was stuck on the very back in between 2 larger men and was just hoping for...
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Anonymous
Anonymous

Yawnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn"Smart Alec will never rise any further in the organization than he is today."Of course you're not going to let us know ...

Anonymous
William

Smart Alec will never rise any further in the organization than he is today.I guess your answer should have been : " I'd much rather have my own plane than ride on United Airl...

4.0
#1125758
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When trying to check in on line there were no economy seats left.. Just a 39 dollar upgrade. These scare tactics are a good source of revenue for the airline which uses a low introductory fare then threatens the passenger with a possible no seat situation. Switch and...
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1.3
#1125560
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Changing planes at Denver airport, which has a miles long terminal B. I had to go from one end to the other. Although I don't use a cane or wheelchair, I have some physical limitations. I asked a gate agent if I could get a ride or wheelchair to my next gate. She said...
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h.kitchener
h.kitchener

What can we say---this is fairly typical of United nowadays. I've not flown UA in ten years because of their attitude and lack of customer service. Best to avoid them if you c...

1.0
I didn't like
  • Lack of resolution
#1119817
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United Airlines - United Baggage Destruction
United Airlines - United Baggage Destruction
I recently flew from Newark to Houston on United flight UA1161. United totally trashed my brand new suitcase. It was the first time I used it. They ripped off the side. It is unusable. When I talked to personnel in the baggage office I was told "United doesn't cover...
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Anonymous
Richard

Don't buy cheap luggage next time.Don't blame anyone else because you bought cheap luggage.United did the right thing - they told you to buzz off.

h.kitchener
h.kitchener

Happens all the time. I always use older luggage when flying as the airlines just don't care anymore.

1.0
I didn't like
  • Incompetent and unenabled personnel to solve problems
  • Employees make up rules and policies as they go
  • Your business model
#1119132
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