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I would not choose United to fly anywhere! My company chose this airline. The first encounter are the outrageous bag fees! Really! Boarding the airline I did not hear anyone say that they were checking ID's at the gate. Then there was a second ID check and a random...
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Anonymous
Anonymous

"selectively racial! She asked questions and they were rude and combative"TweeeetFlag on the play. Unnecessary use of a "card" Folks who speak as you do are usually trouble a...

1.0
#1052154
Reply to reviews
I booked a round trip flight to Hawaii from Chicago in on Feb. 17, 2017 through United Airlines. I spent extra money ($312) for Economy Plus seating. I'm traveling with my son, his wife, and 2 young grandchildren. I found out today (from my son) that our pre-selected,...
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2.5
I didn't like
  • Cannot speak with anybody in united states as an option
  • Customer service uninformed about contacting corporate offices
  • Customer service
#1048498
Reply to reviews
we paid 7000 usd for flight to Sweden from san Antonio. On flight over to Sweden delayed 1 hour but no problem. Then same problem on flight to Newark so we missed our connection to Houston. Had to fly coach to Houston. No apology. Would not fly this airline...
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#1047611
Reply to reviews

United Airlines Rewards Program Review

United Airlines
#1036194
2.8
United flight to Houston in January. My wife and I are handicapped. We had chosen aisle seats across from each other so that we could exit easily. The airline knew that we were handicapped and still moved us to center seats in separate parts of the airplane. I don't remember the flight number and do not expect renumeration.
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Short Review for April 13, 2017, Other

United Airlines
#1034126
Worst airline, hope it goes down forever
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Short Review for April 12, 2017, Pc_service

United Airlines
#1033202
1.0
I will Never fly your airline again after your treatemnt of rencent passenger. I don't care what your airline reps come out and say or how you try to discredit that passenger. Your actions are on tape and are dispicable. Sham on all of you, from security to CEO. Goodbye, Ex flyer
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Short Review for April 11, 2017, Pc_service

United Airlines
#1033055
Dispicable for dragging that paid customer from the united flight! I will never fly united again! He paid for his seat. United, ALL ABOUT PROFIT AND NOT CUSTOMER SERVICE. United should be ashamed! Get your crew to their work stations on a dead-head empty flight! Oops that might affect your profit line!
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I flew from SAT to Newark as my connecting flight. My destination was ALB. My original flight time to depart from Newark was 1:25pm. First delay was 2pm, then 230, then 3. Finally it was cancelled and rebooked to 6pm. Original reason given was Aircraft maintenance. At...
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Anonymous
Anonymous

" I called customer service,"I'm not sure what you thought the person on the other end of the line could do or tell you that the counter didn't. Do you think they were going t...

1.8
#1040199
Reply to reviews
On January 8, 2017 flying from Houston International Bush to Santa Ana, California me and my husband encountered a very rude attendant. We had one bag that was slightly oversized and maybe we should of checked it in, but at the check-in counter the clerk stated it...
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Anonymous
Anonymous

While the attendant could have handled it better, I don't completely blame him. It's got to be SO frustrating dealing with people knowingly breaking the rules. If you knew t...

Anonymous
Jr in Orlando

So you had a bag you knew was oversized, but did not check it in. That would have solved all the problems. The worst employee here was the one at the check-in, who suggested...

1.5
I didn't like
  • Airline attendant customer service
#1035801
Reply to reviews
United Airlines sucks! Do not fly United! It’s like counting on the Wizard of Oz to fly. My United fights did not connect both ways at O’Hare traveling to Europe. My return interconnecting flight was delayed hourly from 7 until 12 midnight. No explanation, no bad...
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Anonymous
Anonymous

Maybe the crew timed out and they were unable to get a relief crew in because someone decided to start a scene when asked to get off.

#1034675
Reply to reviews
My daughter flew to Moscow and had a stop over in Vienna, because of a mistake the grumpy ticket counter employee made at the flight origination, after insulting the previous customer, the ticket wasn't honored in Vienna to fly to Moscow. She was forced to pay nearly...
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1.0
#1033700
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It is insult enough that your customer service is sorely lacking and that your planes are the most uncomfortable I have ever flown. It is beyond dispicable how you treated that passenger by throwing him off the plane. I will never fly your airline again, have cut up my...
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1.0
#1033567
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My husband often has to fly for business and we were disgusted with United Airlines assault on that doctor! What gives you the authority to assault a passenger who has paid for his passage, because you want to give his seat to someone else? This happened because you...
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Anonymous
Anonymous

Are you aware that this site is to inform other consumers about bad experiences and is not directly linked to United? This comment doesn't belong here.

Anonymous
Anonymous

I'll bet when you saw the police action shootings and what not of the past few years you probably said "he should have listened to the police." Well same holds true for this s...

1.4
#1033537
Reply to reviews
My wife is handicapped and often has flown UA. After seeing the horrific video of the paying passenger being so mistreated, I will never allow my wife to fly on United again. AA and Delta have just become our primary carrier. SHAME ON YOU UNITED - HOW DISPICALBE. I...
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Anonymous
Anonymous

So you see a 10 second clip of a situation and YOU have based your ENTIRE complaint on that?? What kind of child are you?!? There is ALWAYS more to the story and YOU WERE NOT ...

Anonymous
Anonymous

"I hope your company suffers the greatest loss possible"Does that include the baggage handler and the rest of the United employees? Does that include all the subcontractor lik...

1.0
#1033191
Reply to reviews