Submit ›
or
1.7 Based on 122 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Kind and helpful flight attendants 5
    • In-flight service 4
    • Very nice flight attendants 3
  • Customers don't like
    • No customer service 11
    • Lack of humane treatment 11
    • Being lied to 7
Advanced
search
loading...
More Less

I travel United on 9/15. And 9/21 to Honolulu The boarding was 30 mins late, their grouping horrible and then we were rushed to get on the plane Even worst for a 5.5 hr flight the seats were too small and cramped We were given 1 tiny bag of snacks I small cup of water. Could not even fill up a lady's water bottle. They booked the hotel definitely not what I expected It looked new only to find out it was a college dorm no tub that they tried... Read more

Was this review helpful? 0 0

Paid $ 3500 for two first class internal USA flights and unable to use the lounge. Unless we pay €59 per person for a day pass or $ 600 per person annual subscription. Scandalous never using United again

Add comment

After our last flight with United, me and my husband have decided to submit a complaint to BBB because we were treated like pigs. We were promised a refund. However, I just got an email stating that United is not able to refund our money! I called customer service and I was on hold for more than an hour. My call was transfered like 5 times. Nobody even tried to help me. At the end, my call was transfered to a supervisor, and she hung up on me!!!... Read more

Was this review helpful? 1 0

I don't have the words to express all my frustration against United.  I called to ask if I could book a ticket and use mileage to pay for part of it and if I could use a certificate as well. The agent told me I couldn't combine bot  (so why bother saving them anyways?). We looked for the ticket price and then I asked to see how much would be deducted if I use mileage to pay for part of my ticket. Surprise, surprise, the game changed. I was... Read more

Was this review helpful? 0 0

This past August, I traveled to Nicaragua to help teach children English and build houses. It was a wonderfully enriching eventually. Unfortunately, it ended on a very sour note. I flew Copa Airlines from Nicaragua to Panama (yes, I took the scenic route) and from Panama to LA. From LA, I flew back home to the bay area. United Airlines managed my last connecting flight back to LA, and they were in charge of properly transferring my luggage... Read more

Was this review helpful? 0 0

United chargede for first class along with my son and flew us economy Is refusing to guve us back the difference. It been over 60 days .

Add comment

United continues to be worst airline ever. Extremely poor service by in flight attendants. They just don't care. Pardon for age comment but mostly old and looks like they are ready to retire. No way to hold them accountable. Coming from Singapore to SFO and SFO to Orange County both flights were late by an hour.

Add comment

It's been 1 week since I had the misfortune of flying with United and I still have only received 1/2 bags. After multiple calls to a call center in India I have little to no faith I will ever receive my second bag.

Add comment

Solomon the gate attendant was very rude. I asked him are there any available window seats and looking down and texting from his cell phone replied can't you see I haven't logged in yet.

Add comment

United flight 418; Last Friday, August 26, 2016, I arrived at Newark airport at the check-in kiosk at appr. 3:30pm. The machine told me that the flight to SFO was delayed from 5:45pm to 9:45 (around); in the UA business lounge I went immediately to the check-in desk and requested an earlier flight; the lady suggested to put me on stand-by for the flight scheduled to depart at 6:30 pm being on #2 of the list. By the time I arrived at the gate for... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about United Airlines.
Filing a new complaint about
×