Pissed Consumer - United Airlines Incompetent Baggage Handling & Customer Service

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United Airlines Incompetent Baggage Handling & Customer Service

Jun 18, 2008

United Airlines complaint by Larry Batiste

My luggage was lost from San Francisco to Dulles Airport. I arrived in Washington D.C. in the afternoon for an evening event and morning meeting. Well, I missed my evening event and my morning speaking engagement on Capitol Hill. At midnight I was told that my bag was found and would be delivered between 1am-6am. At 7am, I was told by United that I (not United) needed to follow up with ABC Delivery. After several attempts at ABC, I finally get someone that says they didn't pick up bags from United until 7am and they need a 4 hour window for delivery. Because United baggage handlers scanned my luggage, but didn't put it on the belt, and customer services lax attitude in getting it delivered to me, I will now miss my 9am presentation. Due to the airlines incompetence my reputation is tainted and business trip to D. C. is a bust.

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Comments (1)

1. Written by Beth, on 18-06-2008 11:52

I know just how aggravating United can be. I flew with them in December and they lost my luggage on both my destination and return flights. Apparently they lost everyone's luggage on the destination flight as the line of people waiting to speak to a United representative weaved all around baggage claim. When someone was finally able to help you, the representative treated you like it was your fault that the luggage was lost. I finally got my luggage the day before I was supposed to return home and then only to have them lose my return luggage as well.

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