Evil United Airlines

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Evil United Airlines

Feb 5, 2008

United Airlines complaint

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United is trying to allienate customers, Here is a list of their accomplishments in the past few years.

Reduce bagage allowance

No more food

No more magazines

No more alcohol service

No more pillow

No more exit row

No more making reservations on the phone

Reduce routes

Remove Routes

Seats are closer together

No snacks

No drinks

It is no wonder they are going under

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Comments (1)

1. Written by Dee, on 24-06-2008 16:03

I bought a ticket with 25,000 frequent flyer miles on United Airlines. The total charges, including taxes and fees was stated as $10. I got a receipt on email with the above information. They are now charging me two separate fees of $100 and $10 on my credit card statement. I called to request why and they said that the $100 charge was because I booked within 6 days of the flight. They did not tell me that on the webpage when I booked the flight. They said the total was $10, including taxes fees and surcharges. They also did not tell me that when I got the emailed receipt for $10 and a deduction of 25,000 miles. Now they will not credit the $100. They are irresponsible and the several of the customer service representitives are incompetent. They only say it is nonrefundable. I was never told that I would be charged the $100. They cannot lawfully do this.

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