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1.7 Based on 115 reviews
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  • Customers like
    • Kind and helpful flight attendants 5
    • In-flight service 4
    • Very nice flight attendants 3
  • Customers don't like
    • No customer service 11
    • Lack of humane treatment 11
    • Being lied to 7

what a bunch *** I will never fly United again , they have this new rule starting this year that unaccompanied child under 16 has to be escorted on and off the plane while I had to be in that frickin TSA line twice then they made me wait till the plane took off , and charged $300 added to the price the ticket , my daughter been flying for years and never had this experience except when she very young and it was free, what a ripp off, I was late... Read more

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Weather detoured us to land at Indianapolis instead of Chicago. On the ground at the jetway but they won't let anyone off. The pilot is telling us that ATC is telling them another 90 minutes before we can depart for Chicago. No bounty I will miss my connection flight. I know Umited can't control the weather but they could control letting us in the terminal. They just don't care

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On a jet at newark at the terminal for 2 hrs roasting hot ...how come they cant turn on the APU or external power ?

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On 12/01/2015 United Mileage Plus program expired my 167,790 miles without any notice or notification to me. I discovered this by logging into United Mileage plus website. I called Mileage Plus customer service and complained and was told that I had not abided by the program policies and could reinstate the miles for approximately $978. I declined stating that I had accumulated these miles from the Continental Airlines Mileage Plus program and... Read more

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Flight delayed every hour for mechanic work Three hours in and no guarantee of flightnd apparently no other available plane other than a broken down one that has been worked on for over three hours and continuing???? No answers from " customer service'

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We tried to schedule a flight early enough to ensure a connection to Missoula on 7/23/16. Our plane did not arrive for hours and apparently no substitution was available. All the delays got us in around 11 PM to Denver where we were offered 80% off on a hotel but there wasn't a room to be had in Denver. Expedia booked us in an overpriced hotel that was a 70 $ taxi ride away.. When we got to the hotel, there was a problem because night clerk told... Read more

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United airlines ripped me off of a seat upgrade which entire flight was cancelled. I have a letter stating i would get this refund, they said they paid me, but have no proof, where it was returned to date etc...so freaken pissed. Got the voucher, got one seat upgrade returned but not other for 86.00. Since Fe.19th 2016 since this letter no refund. I have positive proof paper trail, theyre showing me noting but ignoring. Read more

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A flight attendant spilled boiling water on my daughter, giving her second degree burns on her right leg. She was taken off the plane by paramedics, given a copy of a police report and told that United would be in touch. that was 2 days ago. We've been to a doctor who said that she'd be in considerable pain for a while and that she shouldn't expose the burned area to sun. She's home for vacation in the summer and stuck indoors. No call from... Read more

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Booked on flight UA1633 Newark International Airport travel on Friday 7/29 to West Palm Beach. Flight supposed to *** 4:39pm, 2 delays totaling 1 hour then flight canceled due to mechanical/maintenance issues. Ticket agents do not assist passengers & advised to go to customer service line (amongst many others). After over 1 hour in line agent puts me on standby to Fort Lauderdale flight #711. Being concerned about my checked in luggage if I do... Read more

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Will never flight again with them

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