United Airlines Complaints and Reviews

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United Airlines
Main address: PO Box 66100 60666 Chicago IL
1-800-421-4655, 877) 228-1327 (toll-free) or , (877) 406-1059 (toll-free) or (847) 700-2214, http://faq.ua2go.com/display/4n/kb/atr/index.aspx?tab=atr&r=0.5782381
  • 347+8 mobile complaints
  • $130K claimed losses
  • $366 average
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  • 1 day ago
  • Airlines
  • Houston, Texas
  • Waiting Time
  • 5

On board flight 599 to ny at 1132 am its a 1015 flight. Maintenance issue. So they ate Required to let us off while waiting in stifling plane but we better take all belongings because they will leave eithout us. Essentially gonna be on plane 2 hrs and info poor almost threatened if we take option to get off plane. Still waiting. 2 flights left ahead if mine that were later. They will be... Read more

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  • Aug 13
  • Airlines
  • Sydney, New South Wales
  • Mileage Credit Denial
  • 9

I travelled from Sydney Australia to Chennai India via Singapore on Singapore Airlines on June 23, 2014. The travel was on W-class and I was duly credited with the full miles for this travel. However for the return trip (on July 18-19, 2014) on the same Singapore Airlines for the same W-class via Singapore, I have been denied mileage credit. When I tried to request mileage credit, the system... Read more

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  • Aug 09
  • Airlines
  • Columbus, Ohio
  • Rude Flight Attendant
  • 36

Had a ticket to return to my teaching position in Saudi Arabia, flying out of Columbus OH via Dulles in DC, then via Qatar Airways to Doha and Dammam. When trying to check in at Columbus, I was accosted by a black middle aged female United agent who felt that my exit and reentry visa for Saudi was counterfeit because it was a printout and somehow not "formal" enough for her taste. (This is all... Read more

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  • Aug 06
  • Airlines
  • Kansas City, Missouri
  • Disabled Customer Abuse
  • 32

Last week I had one of the worst experiences of my life as a paying consumer. United Airlines staff screwed up my flight(s) so badly that my luggage went one direction and I went another. At Tokyo, they had trouble allowing me to pass customs at all. Luckily, I had an email on my phone to prove I had purchased a RT ticket, or I would have been screwed. Even worse than losing my luggage was that... Read more

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  • Aug 04
  • Airlines
  • Luggage Loss
  • 12

Do not fly with United Airlines. They lost my luggage and promised to call me back in 30 min from a supervisor. 5 hours later no call still. Then u talk to a rep from India and can not understand them. They read there responses off a piece of paper. Same response that supervisor will call in 30 min. Its a joke!! Still do not know where my luggage is when it was promised to b at my doorstep... Read more

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  • Aug 01
  • Airlines
  • Incompetent Airline Service
  • 30

How does an airline stay in business while treating its customers the way United does? I was sold a ticket, given a boarding pass and seat assignment, and then was told at the last minute that I had no seat and I would be put on standby. I had checked in and been at the airport for 7 hours when they announced that I didn't have a seat! What is the matter with these people? I have never seen... Read more

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  • Jul 28
  • Airlines
  • Boston, Massachusetts
  • Bad Flight Service
  • 24

I flew round trip from Boston to San Francisco. The kiosks were confusing and few eople to help. People were chattled like cattle. Both fights were caked in like sardines. Seats were cramped and uncomfortable. There were absolutely no snacks. The food offered looked so bad that even the staff said not to buy most of it. It was hot and suffocating with little cool air flow with all the bodies... Read more

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  • Jul 21
  • Airlines
  • Los Angeles, California
  • Customer Service Abuse
  • 44

We received reprehensible treatment while on this trip which I will detail as follows. Facts 1) UNITED Airlines oversold the flight, UA 447, and we were bumped from the flight despite having boarding passes, and assigned seats, and despite the fact that our baggage was already on the plane. 2) We were asked upon boarding if we would give up our seats due to UNITED overselling the flight, we all... Read more

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  • Jul 16
  • Airlines
  • Pet Transporting
  • 27

Shame on you, United, for just saying it is out of your control because you use a sub contractor "5 Star Services" transporting a pet from Rio de Janeiro to USA. Contact person required me to be there at 12 Noon for a flight at 9pm. He left us waiting on the side of the road for 1 hour before escorting us into the Cargo Area. After an entire week of emails back and forth it still took 5 hours to... Read more

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  • Jul 15
  • Airlines
  • Fort Myer, Virginia
  • Flight Cancellation
  • 23

Dear Sir or Madam, Attached is a note I sent to Uber Customer Service at noon today. Dear Kaitlin, Many thanks for your prompt and positive response. It is appreciated. I do think your customer service is excellent and, more importantly, is a lasting competitive advantage so please continue to supply it to your customers. In contrast I am sitting in Newark's airport. I am sitting here... Read more

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