United Airlines Complaints and Reviews

Submit ›
  • Customers like
    • Kind and helpful flight attendants4
    • In-flight service2
    • Very nice flight attendants1
  • Customers don't like
    • No customer service8
    • Lack of humane treatment7
    • No accountability4

  • Jul 29
  • Airlines
  • Englewood, Colorado
  • 13
  • REVIEW RATING 3/5

The flight attendant Robin was awful & lacked any type of consumer service. We flew from little rock AR to Houston TX on July 29th. She treated this poor woman that had an infant very poorly. The poor lady had her hands full to say the least & the flight Attendant offered her no assistance with her bags so another contumer helped her. My husband had his seat in the up right position &... Read more

Was this review helpful? 0 0

  • Jul 28
  • Airlines
  • Houston, Texas
  • United Airlines Cheat
  • 29
  • REVIEW RATING 4/5

I was flying from Houston, TX to Providence, RI with connecting flight in Newark, New jersey( no direct flight). After hours of delayed in NJ, they said the flight to Providence is cancelled due to *maintenance problem*. I was to pick up my children in Providence at 3pm and we were all going to fly back to Houston at 7:20pm that evening (Providence-Washington DC-Houston). United put me on a... Read more

Was this review helpful? 0 0

  • Jul 27
  • Airlines
  • Sheffield, England
  • United Airlines Flight 80
  • 23
  • REVIEW RATING 4/5

We were supposed to travel from Manchester UK to JFK New York on 22 October 2014. Waited and waited and eventually staff said flight been cancelled due to flight crew illness and initially gave us a form to claim the allowance of 600 euros per person. We ended up on a plane to Heathrow then eventually on another to JfK but were 10 hours late. We wrote and complained asking for the compensation... Read more

Was this review helpful? 0 0

  • Jul 27
  • Airlines
  • Edmonton, Alberta
  • 10
  • REVIEW RATING 4/5

My parents were traveling from Canada to US. My dad required a wheelchair which the check in desk almost forgot to give him. The agent finally came to assist and as they were going to the gate he was pushing my dad so quick that my mom had to literally run behind them to keep up. Once at the gate, he dumped my dad there and disappeared till boarding. I was so disappointed that despite of getting... Read more

Was this review helpful? 0 0

Hate their check in process Add comment

Very disappointed. Flight was delayed and no one was informed. The flight was supposed to depart at 5:30 and at 5:40 we were told of delay and it was never posted in airport. It was a 2 hour 22 minute delay arriving at 9 pm. Person who was supposed to pick me up was unable. Now I have to take a cab and would like a refund for the inconvenience. Add comment

  • Jul 21
  • Airlines
  • Somerset, New Jersey
  • United Airlines Flight Status
  • 33
  • REVIEW RATING 4/5

PLEASE BEWARE TRAVELING UNITED. I was supposed to fly out on a Thursday night with 2 cousins, but after a 5 hour delay the flight was cancelled. First of all I have heard that this is very common with United, due to flight crew hour overages, which I can understand but stringing people along for 5 hours before cancelling is ridiculous. The Friday flights were already pretty full and completely... Read more

Was this review helpful? 0 0

  • Jul 18
  • Airlines
  • Sunnyvale, California
  • United Airlines Cancellation Policy
  • 45
  • REVIEW RATING 4/5

I had to cancel mine and my husband's flight with United airlines because I broke my knee cap a couple of week before we were scheduled to fly. I was told to rebook the flight and pay the $200/ticket change fees and that with a letter from my doctor I would be refunded the $400. I submitted for a refund of the $200 change fee for each ticket (mine and my husbands). I received an email that one... Read more

Was this review helpful? 0 0

  • Jul 15
  • Airlines
  • Erie, Pennsylvania
  • United Airlines Staff
  • 3
  • 3
  • 38
  • REVIEW RATING 3/5

I AM VERY DISAPPOINTED WITH UNITED AIRLINES. I HAVE NEVER MET ANYONE MORE RUDE THAN UNITED AIRLINE TICKETING AND GATE AGENTS. WHEN WE WERE AT THE SAN FRANCISCO AIRPORT THE PERSONNEL WERE VERY RUDE. THERE WERE TWO LADIES WHOSE NAMES WERE “JIM LYNN HINDMAN” AND “SARA. S” WERE VERY RUDE AND NOT HELPFUL AT ALL. MY DAUGHTER AND HUSBAND HAD GONE AHEAD. I WAS ASKED TO PUT MY HAND LUGGAGE IN THE BIN... Read more

Was this review helpful? 1 1

  • Jul 15
  • Airlines
  • United Airlines Flight
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

This is totally ridiculous. I redeemed some of my points so my wife could visit our Granddaughter for her birthday. Her flight out on Thursday evening (07/09/2015), was cancelled and rescheduled for 6:30 Friday morning. Her return flight at today has already been delayed twice and she was just notified that her connecting flight has been cancelled. This along with the rude flight crew on my... Read more

Was this review helpful? 1 0

Had an experience with United Airlines?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to United Airlines. However, many companies do monitor reviews on our site.

 
×
You are reading about United Airlines.
Filing a new complaint about
×