United Airlines Complaints and Reviews

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United Airlines
Main address: PO Box 66100 60666 Chicago IL
1-800-421-4655, 877) 228-1327 (toll-free) or , (877) 406-1059 (toll-free) or (847) 700-2214, http://faq.ua2go.com/display/4n/kb/atr/index.aspx?tab=atr&r=0.5782381
  • 351+9 mobile complaints
  • $130K claimed losses
  • $362 average
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  • Sep 10
  • Airlines
  • Plane Seating Harassment
  • 34

We traveled from DC after a funeral of 35 year old nephew The plane was nearly 80% empty. We sat behind our assigned seats since our seats were occupied. Stewardess, Ms. Gogolia-Hussain directed us to sit any where. We sat behind our assigned seats. We were in mourning for our 35 year old nephew who passed away. and opted to sit together in the cabin we paid for. Ms. Hussain harassed us about... Read more

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Horrible experience with United!! Cancelled our flight- rerouted us to another town- had to pay for hotel. Lost our luggage and said they would deliver. Never did - don't answer phone when you call. Finally drove to airport and hot them . On our segment from China the flight attendants were so old they should have been put out to pasture. Will never fly United again! Add comment

     

  • Aug 29
  • Airlines
  • Rude Flight Attendant
  • 37

Tried to put hand carry luggage to overhead compartment and tried to close but it doesn't close and here comes Stewardess ROLAND " It's not supposed to be opened that's why it's not closing" with powerful authoritative voice" instead of helping out and try to figure out how to close it. I did removed and throw my luggage underneath chair. He claimed "ROLAND" you started throwing things if you... Read more

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  • Aug 29
  • Airlines
  • Flight Booking
  • 1
  • 1
  • 30

Booked my flights approximately a month in advance of when I would be traveling. I was very excited to learn that I could also choose my seats on the flights as part of the booking process. I, of course, chose exit row seats because they were listed as being available and there was no difference in price from the other seats available on the flights. My wife was skeptical and with good reason.... Read more

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  • Aug 23
  • Airlines
  • Customer Service
  • 20

I travel every other month. You are rest assured for a bad customer service in this flight segment. If you press the "flight attendant button" they(attendants) will simply turn it off from their cabin without checking what we wanted. They will try to teach you the mannerism and behavioral aspects thinking that passengers in this segment are from a alien planet. Since I am flying frequently I... Read more

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  • Aug 21
  • Airlines
  • Houston, Texas
  • Waiting Time
  • 26

On board flight 599 to ny at 1132 am its a 1015 flight. Maintenance issue. So they ate Required to let us off while waiting in stifling plane but we better take all belongings because they will leave eithout us. Essentially gonna be on plane 2 hrs and info poor almost threatened if we take option to get off plane. Still waiting. 2 flights left ahead if mine that were later. They will be... Read more

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  • Aug 13
  • Airlines
  • Sydney, New South Wales
  • Mileage Credit Denial
  • 27

I travelled from Sydney Australia to Chennai India via Singapore on Singapore Airlines on June 23, 2014. The travel was on W-class and I was duly credited with the full miles for this travel. However for the return trip (on July 18-19, 2014) on the same Singapore Airlines for the same W-class via Singapore, I have been denied mileage credit. When I tried to request mileage credit, the system... Read more

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  • Aug 09
  • Airlines
  • Columbus, Ohio
  • Rude Flight Attendant
  • 57

Had a ticket to return to my teaching position in Saudi Arabia, flying out of Columbus OH via Dulles in DC, then via Qatar Airways to Doha and Dammam. When trying to check in at Columbus, I was accosted by a black middle aged female United agent who felt that my exit and reentry visa for Saudi was counterfeit because it was a printout and somehow not "formal" enough for her taste. (This is all... Read more

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  • Aug 06
  • Airlines
  • Kansas City, Missouri
  • Disabled Customer Abuse
  • 60

Last week I had one of the worst experiences of my life as a paying consumer. United Airlines staff screwed up my flight(s) so badly that my luggage went one direction and I went another. At Tokyo, they had trouble allowing me to pass customs at all. Luckily, I had an email on my phone to prove I had purchased a RT ticket, or I would have been screwed. Even worse than losing my luggage was that... Read more

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  • Aug 04
  • Airlines
  • Luggage Loss
  • 26

Do not fly with United Airlines. They lost my luggage and promised to call me back in 30 min from a supervisor. 5 hours later no call still. Then u talk to a rep from India and can not understand them. They read there responses off a piece of paper. Same response that supervisor will call in 30 min. Its a joke!! Still do not know where my luggage is when it was promised to b at my doorstep... Read more

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