United Airlines Complaints and Reviews

1.2
  • Service desks1 votes
  • No customer service6 votes
  • Lack of humane treatment3 votes
  • Lack of response3 votes
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  • 1 day ago
  • Airlines
  • Los Altos, California
  • Direct Flight
  • 9
  • REVIEW RATING 4/5

Long story short, my direct Untied flight from IAD to SFO was diverted to Denver. As a result of Operational incompetence - weather was not a factor, nor was a mechanical issue - I was stuck overnight at the Denver airport (we were no hotels were available) and ultimately made my way to SFO 11 hours late. United clearly realized they messed up because their “Proactive Recovery Operation Team”... Read more

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  • Feb 24
  • Airlines
  • Phoenix, Arizona
  • Departures
  • 1
  • 1
  • 28
  • REVIEW RATING 5/5

I have been trying to get a resolution to the terrible experience that I had with United Airlines for two months now. I had to fly home for my dad’s funeral by myself with my 7 month old daughter. When I got to my layover city my flight was cancelled. I guess there were some weather problems but when we landed in Denver there was no mention of any delayed or cancelled flights or even of bad... Read more

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  • Feb 23
  • Ground Transportation - Trains, Buses
  • San Antonio, Texas
  • Car Rental
  • 11
  • REVIEW RATING 4/5

I have used my united mileage card when I rent a vehicle having called with them stating sure we cover any damage too a rental car. Don't believe anything they tell you! I send in paper work required for weeks for them to cover some minor damage I made to rental car. I finally here no we will not cover the damage after all as I did not meet their terms and conditions as THEY interpreted it! I... Read more

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  • Feb 21
  • Airlines
  • Poway, California
  • Flight Change
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I contacted united to rebook my son's flight that I had to cancel last year. Only to be told that on top of the 537.00 I paid for the flight that I now have to pay 200.00 dollars more to rebook.when I asked to speak to supervisor I had to wait on hold 10 minutes to speak to her.keep in mind I held for 20 minutes to even get to someone to ask for a supervisor.she was very flat and showed no... Read more

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  • Feb 20
  • Airlines
  • San Antonio, Texas
  • Flight Ticket
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I bought two tickets to go from Austin to SFO $684. My daughter decided that she wanted to join us so I logged on to United's website. The same flight was listed for $563! So of course I wanted a refund of the difference to apply towards the other tickets. Well not so fast. I called an actually got through to a human in about 15 minutes. Was told yes the price dropped but I would have to pay... Read more

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  • Feb 09
  • Airlines
  • Departures
  • 27
  • REVIEW RATING 4/5

United Airlines is the WORST Airlines on the planet. You get the award for being the biggest waste of time and money UA. Outbound trip from Ontario CALIF Airport to Ohio .... delayed 5 FIVE hours for so called weather. Booked another flight with South West, took off on time and landed on time. Against better judgement should have cancelled ALL United tickets but left the return flight as is.... Read more

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  • Feb 08
  • Airlines
  • Napa, California
  • Mileageplus
  • 30
  • REVIEW RATING 4/5

Dear UNITED AIRLINES. You just lost me as a loyal 1M miler due to your foul customer service, not granting my 1K status though I earned it and forcing me to fly an extra 30,000 miles for the '1K challenge' in the next 90 days to gain my 1K status. (Note - it is after I have already flown 26K miles in 2015...that doesn't count). How dare you! You really think I am that ***....you take my money,... Read more

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  • Feb 01
  • Airlines
  • San Francisco, California
  • Mileageplus
  • 2
  • 2
  • 32
  • REVIEW RATING 4/5

Even as a Platnum milesPlus member, United is about milking every dollar and not about the customer. My return from sfo to DCA was disrupted by a snowstorm in Chicago. So I called united and rebooked through Houston for $200 more. When I finalized it, they asked if I wanted to upgrade both flights for 15000 points. (The normal amount). I did it. When I checked in, only one flight (the... Read more

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  • Jan 31
  • Airlines
  • Laguna Niguel, California
  • Flight
  • 34
  • REVIEW RATING 4/5

Here we go, more betterer. UNITED AIRLINES, shame on you!!! In a world where smart people have choices and competition is all around you, one would think UNITED AIRLINES could figure out a small level of customer service. I have tried so hard to be loyal to UNITED AIRLINES which appears to have no value to them. Last week was yet another nightmare with UNITED AIRLINES and I spent 17 hours making... Read more

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  • Jan 14
  • Airlines
  • Guadalajara, Jalisco
  • Luggage
  • 32
  • REVIEW RATING 4/5

On November 16,2014, I flew from BWI to ORD to DTW to HOU to GDL. My luggage stayed in DTW for over 24 hours despite a very long connection there. Several items were taken from my luggage....all were in their original boxes.....5 facial serums ...totaling $420 in value. The theft could have taken place in DTW or GDL. I submitted a claim on November 19th by mail and have copies of all the... Read more

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