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1.6 Based on 110 reviews
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  • Customers like
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    • No customer service 11
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Booked on flight UA1633 Newark International Airport travel on Friday 7/29 to West Palm Beach. Flight supposed to *** 4:39pm, 2 delays totaling 1 hour then flight canceled due to mechanical/maintenance issues. Ticket agents do not assist passengers & advised to go to customer service line (amongst many others). After over 1 hour in line agent puts me on standby to Fort Lauderdale flight #711. Being concerned about my checked in luggage if I do... Read more

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Will never flight again with them

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Flight cancelled at last minute. Called customer service, held on hold for more than 2 hours! Customer rep was very rude and impatient, was no help. Did not care that I had a wedding to attend. Put us on late flight, all plans ruined! Will never book with United again!

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Promised a place to sleep after missing a connection now my husband is sleeping in an airport all night how can this happen?

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Delayed for hours. Locked on plane on Tarmac. Awful flight attendants. NEVER AGAIN will I do business with this garbage airline. NEVER.

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The male flight attendant who called himself Harry, verbally abused me, loudly throughout the cabin, calling me names, while handing out beverages to myself, my husband and the rows above and behind us. He was totally out of control. I'd previously (while boarding) asked him about fixing my seat, but instead of helping me, he ripped the seat cushion off my seat and ranted in a loud voice that I didn't need help because the seat was ok the way it... Read more

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I have never experienced the type of hurdles and inconveniences that I have experienced with United Airlines & Priceline.com. I've lost so much precious time in just trying to communicate with you guys. I've explained myself to about 13-14 representatives, I've filed a complaint and I have created 2 refund requests myself and one of your representatives also did 2 refund requests in my behalf. Since my first phone call all I've asked for is... Read more

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United Airlines is Racist... i purchased 2 airline tickets for my children to fly from Houston to visit their big sister in Denver Colorado during their summer vacation. My daughter is 15 yrs and my son is 16 yrs old. I called before hand and was told BY UNITED that since they were not 18 yrs old they would NOT NEED to submit an ID. Their ages were clearly known because we had to submit it when we bought the tickets. Bush Inter airport in... Read more

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I received text messages that said there was delay after delay and nothing but aggravation both going and coming home. Flight numbers were changed, and flights were always delayed and/or cancelled. I never had a single leg of my journey that wasn’t delayed/cancelled. I received a text message that my flight from DCA to Denver was delayed – 45 minutes – 'awaiting aircraft.’ This meant that I would most likely miss my connection which was... Read more

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Help us please! We have been sitting on the plane, on hold for a "premier desk" customer service representative to come on the line, and listening to your looping theme jingle in the vain hope that there will eventually be a human voice on the other end of the line. We are not optimistic. It has been forty minutes (So far), and the last time we called your "premier line" the wait was at least this long. I shudder to think what the hold times... Read more

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