United Airlines Complaints and Reviews

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United Airlines
Main address: PO Box 66100 60666 Chicago IL
1-800-421-4655, 877) 228-1327 (toll-free) or , (877) 406-1059 (toll-free) or (847) 700-2214, http://faq.ua2go.com/display/4n/kb/atr/index.aspx?tab=atr&r=0.5782381
  • 360+10 mobile complaints
  • $130K claimed losses
  • $360 average
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  • 1 day ago
  • Airlines
  • Vancouver, British Columbia
  • Ticket Rebooking
  • 6

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning of 2014, I cancelled my tickets. The confirmation from the customer service was that I have to pay $300 for rebooking the ticket but I can use my credit (flight amount) to travel anywhere and I will be refunded the remaining amount as a voucher to be used later. Since I had to... Read more

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  • Nov 20
  • Airlines
  • Orlando, Florida
  • Departures
  • 12

Our 8:15 am flight from key west to Pensacola was delayed on nov 20, creating a cascade of misery. We were told we would stay on the same plane through stops in ft Myers and Orlando, arriving in Pensacola shortly after our original land around noon. Instead we were told we had to get off in Orlando where 6 parties were informed we would depart for another 3 plus hours. Moreover they could... Read more

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  • Nov 14
  • Airlines
  • Chino Hills, California
  • Flight Seat Arrangement
  • 25

No airline guarantees a seat, its in all of their contracts. On United all emergency rows can only be assigned before hand by Frequent Flyers with status of at least 25 segments per year. And every major US carrier has the same policy. If you flew Southwest you could chose your seat while boarding but they too let their best customers board first or charge an extra fee. It may not make sense if... Read more

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  • Nov 12
  • Airlines
  • Lafayette, Louisiana
  • Boarding Pass
  • 1
  • 1
  • 26

I have a very important early morning flight to catch & I go to the airport, a very small university town airport. There is no one in sight, I park my car & go to the airline agent. she denies me to print the boarding pass saying I am 4 mins short of 30 mins before the flight *** and makes me miss the flight. she cannot help me find another flight that takes me on time and hands me with a... Read more

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  • Nov 12
  • Airlines
  • San Juan, San Juan Municipio
  • Medical Policy
  • 21

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "security risk" despite the seizure being a petit mal, (not one where I am completely out and convulsing on the floor) that lasted less than 20 seconds, and the fact that my husband was seated in the front of the plane (I was at the back. As the flight was over-booked, we were... Read more

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  • Oct 13
  • Airlines
  • Connecting Flight
  • 40

United booked my connecting flight from SFO to Hong Kong way too close. The origin flight from Chicago to San Francisco was delayed 35 minutes. As soon as I got off the flight to SEO, I ran to the connecting gate without stopping. No chance. It already left. Basically the ORD to SFO flight was scheduled to arrive when my SFO to HKG flight boards! Even the border guards asked me if it was an... Read more

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  • Oct 11
  • Airlines
  • Flight Delay
  • 34

Here I sit spending the night in Chicago overnight thanks to the its not our problem attitude from United. The control tower would not facilitate our original arrival from Louisville. So had to wait for four hours after the original departure time. In the mean time I missed my connecting flight to Albany. Was told there was nothing they could do and I would have to wait until morning for the next... Read more

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  • Oct 05
  • Airlines
  • Rude Flight Attendants
  • 1
  • 1
  • 44

We flew to Hawaii for a vacation. The flight attendants were very rude. If you don't like your job, find another one. We will not be flying United again! Also, airlines need to make certain that they have enough food on the flight. By the time they get to you everything is gone! Read more

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Terrible! !! Flight was delayed 6 hours, tried to get to gate past United staff controlling 15 gates. She caused us to miss our glight after waiting 6 hours. Told us the only remaing flight was totally booked which was a bold face lie. The airline is complete chaos with no regard for customers Add comment

     

  • Sep 19
  • Airlines
  • Flight Attendants
  • 4
  • 4
  • 33

United is the worst airlines ever! The flight attendants, are mostly old and should retire. Flights are never on time. My flight is delayed an hour and a half because the flight attendant (who by the way doesn't do a *** thing anyways) decided to sleep in. I hate United, and hope they go out of business. Read more

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