United Airlines Complaints and Reviews

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  • Customers like
    • Kind and helpful flight attendants4
    • In-flight service2
    • Very nice flight attendants1
  • Customers don't like
    • No customer service10
    • Lack of humane treatment7
    • Being lied to5

  • 1 day ago
  • Airlines
  • Houston, Texas
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I live in Houston and one of United's head airport is here which obligates me to take this nightmare most of the times I fly. One more time with an Average of one trip per month going from Houston to Little Rock to Houston Buenos Aires United has manage to excel at being a inept company. We are obligated to take them because their not other option. United when are you really gonna become a good... Read more

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Flight delayed 3 times, typical United service! Add comment

  • Aug 23
  • Airlines
  • San Antonio, Texas
  • Flight Ticket
  • 26
  • REVIEW RATING 3/5

5 minutes prior to boarding a flight from san Antonio, Tx to Houston, Tx, Useless united airlines announces that the flight will be delayed 3 hours. No excuses, no regrets. reason for the delay-->technical difficulties/mechanical issues with the plane. They didn't know about the mechanical issues regarding the plane until 5 minutes prior to boarding? They could not get another flight and... Read more

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  • Aug 19
  • Airlines
  • Mariposa, California
  • United Airlines
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

made reservations 6 months in advance so could get 2 aisle seats. have back issues and need to get up often. economy seats. one day before flight, checked seats and both were changed to 2 window seats.complained and was given 2 exit seats.one day before we left mexico, checked seats and they were changed again.could not reach united 1-800 number, so called daughter to fix. no notice from... Read more

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  • Aug 15
  • Airlines
  • Utica, New York
  • United Airlines
  • 22
  • REVIEW RATING 4/5

On a quick trip to see our granddaughter in Las Vegas, our outgoing flight was so late we missed our connection. United's response: rent a room in Chicago yourself and lose an entire of day of the visit. On the return, a giant man, crushed me the entire flight as he could not fit in the tiny seats. His knees would not fit. The air conditioning didn't work and we spent the entire night in total... Read more

Was this review helpful? 0 0

  • Aug 14
  • Airlines
  • Loreggia, Veneto
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I HAVE A VERY BAD BAD BAD EXPERIENCE WITH THE FLIGHT HOUSTON NEW YORK , THEY WAS NO ROOM LEFT FOR MY SMALL CARRY ON , THE FLIGHT ATTENDANCE ARE VERY UNPROFESSIONAL , I EXPLAINED THAT I HAVE MEDICINE AND COULD NOT BE WITHOUT, AND THAT MEDICINES SHOULD BE STORE AT TEMPERATURE NOT TO EXCEED 86F I BEGGED HER TO LET ME TRY TO GO TO SEE IF THERE WAS A SPACE SOMEWHERE , LOUDLY SHE REPLIES THAT... Read more

Was this review helpful? 0 0

  • Aug 13
  • Airlines
  • Dallas, Texas
  • United Airlines Baggage Claim And Customer Service
  • 14
  • REVIEW RATING 4/5

Took United from Aruba to Houston and changed planes to Dallas (3 gates down, so not too hard to transfer baggage from one plane to the next!). They "think" our bags are still in Houston, but who knows?? Maybe if I call back tomorrow, they will have some information...is what I am told. No one is answering the phone in Houston...also what I am told. My son's clothes are in one of those bags and... Read more

Was this review helpful? 0 0

  • Aug 12
  • Airlines
  • Denver, Colorado
  • United Airlines Staff
  • 40
  • REVIEW RATING 5/5

I kept up my end of the deal, paid an outrageous price, got to my connecting gait and was told there was a staff member missing due to another late incoming flight. How is this my fault? Does the cost of my ticket go down? You are not fulfilling your end of the obligation. You have inconvenienced me and the people expecting me due to your inability to provide adequate staffing. I will post... Read more

Was this review helpful? 1 0

  • Aug 12
  • Airlines
  • Anchorage, Alaska
  • United Airlines Baggage Claim And Customer Service
  • 12
  • REVIEW RATING 4/5

I flew recently, using Jet Blue and United. It was really noticeable how nice the Jet Blue planes were, and how dingy the United planes were. When I retrieved my bag after a United flight, the front pocket was ripped and almost torn off. I filled out the claim, and the attendant assured me that when I got home, the claim would be fulfilled from there, and the bag would either be repaired or... Read more

Was this review helpful? 0 0

My flight 3733 Alburquerque-Houston was cancelled. United did not text to me for inform. I have wasted 6 hrs at the airport. Add comment

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