United Airlines Complaints and Reviews

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  • Customers like
    • Kind and helpful flight attendants3
    • Service desks1
    • In-flight service1
  • Customers don't like
    • No customer service8
    • Lack of humane treatment7
    • No accountability3

  • 1 day ago
  • Travel
  • Ellenwood, Georgia
  • Mileage Plus Program
  • 3
  • REVIEW RATING 3/5

United has some of the worst airline food you will find anywhere in the world in international economy class. Meal variety hasn't changed much in at least 10 years or so and is downright horrible. I cannot eat food flying on United Int'l flights anymore. Going hungry for 8-12 hours or more on a long haul United flight is much better, (and healthier) than eating food in United Economy class. The... Read more

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  • 1 day ago
  • Airlines
  • San Mateo, California
  • Positive Experience
  • 8
  • REVIEW RATING 4/5

Flying from SFO to Puerto Vallarta. I paid for premiere boarding an ticketing.We got to SFO and Premiere Window was closed and told we would have to go to regular window.I told the agent that we had premiere service and she said nothing. Got the boarding passes and at the gate we had to board with general boarding. At Puerto Vallarta we had our luggage taken to the premiere window, but the guard... Read more

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  • 2 days ago
  • Airlines
  • Carlsbad, California
  • Flight Ticket
  • 11
  • REVIEW RATING 4/5

I purchased a for ticket for 312.00; when transaction was complete, I was redirected to a site to purchase my return ticket for 653.00!!! I tried to contact them but after an hour of trying I called my bank and cancelled my card. Stupidly, I found a cheaper ticket for a week later same days Sat eve to Wed early AM. This time I copied and pasted my dates before proceeding with my purchase. I... Read more

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  • May 18
  • Airlines
  • Decatur, Alabama
  • Theft Issue
  • 12
  • REVIEW RATING 4/5

On a business flight from Huntsville, AL to Kiev, Ukraine on February 19th, my hand luggage was pilfered. The overhead bins were too small so United asked for all trolleys to be dropped at the gangway. After retrieving it in Chicago ORD at the ramp and getting to the Business Club Lounge I noticed that my jewelry was taken out. Of course I reported it right away at the cust. serv. desk in the... Read more

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  • May 17
  • Airlines
  • Austin, Texas
  • First Class Flight
  • 25
  • REVIEW RATING 3/5

I recently flew "First Class" (which it hardly was) from Seattle to SF, then SF home to Austin. The first flight was a mid day flight. No lunch or even a cheap snack was provided. WTF, United?! I purposely didn't eat lunch expecting it to be served onboard. The second flight left SF at 4pm, lasting about 3 hrs. This is usually dinner time for most Americans. After a couple hrs in the air I... Read more

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  • May 13
  • Airlines
  • Chicago, Illinois
  • Departures
  • 22
  • REVIEW RATING 4/5

Most incompetent people I have ever met. Everyone of them. Flight was delayed for over two hours and was going to miss connection. Gate agent was hungry and wanted to take a break and refused to help anyone. Had to call company's travel agent to get booked on a later flight. Flight attendant was absolutely nuts and talked to everyone like they were preschool. I thought she was trying to be... Read more

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  • May 13
  • Airlines
  • El Dorado Hills, California
  • Flight Check In
  • 14
  • REVIEW RATING 4/5

I have been flying America Airlines religiously for 8 years, and always thought their services was just "OK" except for their Call Center folks who are by the far I've ever dealt with. Today I had to get on a United flight from SFO to DC. And my god this airline is run by idiots. First they could find my reservation at the airport, I think the lady was dislexic, whe was the manager by the way,... Read more

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We had two delayed flights due to mechanical failure. This eventually led to us not making our final destination. We list $865 on a hotel and $200 on a hotel to fly out of another city anticipating being in Hawaii earlier. Now we have list a lot of money and a day from what should have been a dream vacation. No one we dealt with at United was helpful and on top if that rude. No accountability. Add comment

  • May 11
  • Airlines
  • Bowie, Maryland
  • Seating Accommodations
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

first of all will never fly United again after a return from the West some years ago when a heavy set man could not fit in his seat and consequently my son could not even eat his food. Man was sitting side ways, had no choice, but no one else in the row could consume their food because the reclining seats in front prevented reaching their food. Within the last 6 months my daughter being a lawyer... Read more

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  • May 04
  • Airlines
  • Rocky Mount, North Carolina
  • Luggage
  • 17
  • REVIEW RATING 4/5

I traveled today from Canada to RDU. United Airlines did not transfer by bags from the 1st flight to the 2nd. (Changed planes at Dulles Airport in Washington, DC) When I arrived at RDU at 9:35AM, the baggage claim lady told me we the luggage would be delivered by 5pm. The driver, Keith, called me at 9:30pm and informed me he would have the luggage delivered by 12:30am 5/5!. This is unacceptable... Read more

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