United Airlines Complaints and Reviews

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United Airlines
Main address: PO Box 66100 60666 Chicago IL
1-800-421-4655, 877) 228-1327 (toll-free) or , (877) 406-1059 (toll-free) or (847) 700-2214, http://faq.ua2go.com/display/4n/kb/atr/index.aspx?tab=atr&r=0.5782381
  • 341+8 mobile complaints
  • $130K claimed losses
  • $368 average
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  • 17 hours ago
  • Airlines
  • Boston, Massachusetts
  • Round Trip Flight
  • 4

I flew round trip from Boston to San Francisco. The kiosks were confusing and few eople to help. People were chattled like cattle. Both fights were caked in like sardines. Seats were cramped and uncomfortable. There were absolutely no snacks. The food offered looked so bad that even the staff said not to buy most of it. It was hot and suffocating with little cool air flow with all the bodies... Read more

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  • Jul 21
  • Airlines
  • Los Angeles, California
  • Customer Service Abuse
  • 11

We received reprehensible treatment while on this trip which I will detail as follows. Facts 1) UNITED Airlines oversold the flight, UA 447, and we were bumped from the flight despite having boarding passes, and assigned seats, and despite the fact that our baggage was already on the plane. 2) We were asked upon boarding if we would give up our seats due to UNITED overselling the flight, we all... Read more

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  • Jul 16
  • Airlines
  • Pet Transporting
  • 5

Shame on you, United, for just saying it is out of your control because you use a sub contractor "5 Star Services" transporting a pet from Rio de Janeiro to USA. Contact person required me to be there at 12 Noon for a flight at 9pm. He left us waiting on the side of the road for 1 hour before escorting us into the Cargo Area. After an entire week of emails back and forth it still took 5 hours to... Read more

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  • Jul 15
  • Airlines
  • Fort Myer, Virginia
  • Flight Cancellation
  • 5

Dear Sir or Madam, Attached is a note I sent to Uber Customer Service at noon today. Dear Kaitlin, Many thanks for your prompt and positive response. It is appreciated. I do think your customer service is excellent and, more importantly, is a lasting competitive advantage so please continue to supply it to your customers. In contrast I am sitting in Newark's airport. I am sitting here... Read more

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  • Jul 14
  • Airlines
  • Minneapolis, Minnesota
  • Bad Service
  • 7

My wife and I were booked on a 7:30 p.m. flight back to SF. We arrived at the airport, Lindburgh, at about 5:45 on Sunday evening, so a normally busy time. United had ONLY TWO PERSONS checking in the United customers. So it took about 45 minutes. No fault of United but the airport also shut down security check points 2 and 4 so we were shuttled to the other end of the airport to checkpoint 6,... Read more

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  • Jul 04
  • Airlines
  • Toronto, Ontario
  • Reservation System
  • 11

I am premier platinum. I booked a flight on the united website for an air canada flight. It was class L. I flew and never got the 2 segments. I contacted mileage plus plus the platinum desk and was told class L does not get segments. I told them this info is not on the reservation system. They showed me this link that said select class L get the segments and other class L does not. I told them... Read more

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  • Jul 03
  • Airlines
  • Baltimore, Maryland
  • Bad Customer Service
  • 1
  • 20

Hello, I am writing to complain. Today the 3rd of July my son was scheduled to fly from Washington Dulles International Airport to Austin-Bergstrom International Airport on a schedule flight that would take him direct to Austin. United Confirmation number OLZQPW for Graham Farr. This flight was cancelled and the BEST United could do was re-ticket him from Dulles to San Francisco with a two hour... Read more

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  • Jul 03
  • Airlines
  • Cleveland, Ohio
  • Baggage Fee Refund
  • 17

I am writing this review in protest of United Airline's Mileage Plus arrangement with Chase Master Card. My wife and I are both members of this plan with our own individual cards. I book a flight for both of us from Cleveland Ohio to Los Angeles California. My wife had enough miles to earn a free ticket so I redeemed her miles for her ticket. I did not have enough miles for a free ticket so I... Read more

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  • Jul 03
  • Airlines
  • Medford, Oregon
  • First Class Flight
  • 18

Do not ever fly United First Class!! Two years ago Terry and I flew back from Atlanta GA on Delta First Class and it was wonderful so for our trip to TX We decided to fly United First Class BIG MISTAKE. Totally we flew on 4 planes and the first class on all 4 planes was just like coach, except for a free food box of chips, dip and cookies that sold for $8.90 in coach. also we could have had free... Read more

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  • Jul 03
  • Airlines
  • Flight
  • 2
  • 48
AWFUL FLIGHT 300 DOLLAR BAGGAGE FEE BROKEN TRAY TABLE UNITED AIRLINES
1 of 6

I am writing to let you know that not only will I never fly with your incompetent and immoral airline ever again, I will never tell recommend your airline and I have already begun to inform my extensive group of friends of your foul practices. My itinerary was a simple flight from Australia to America which I've taken several times before. I usually am fortunate to fly without problems but for... Read more

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