United Airlines Complaints and Reviews

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  • Customers like
    • Kind and helpful flight attendants3
    • In-flight service1
    • Very nice flight attendants1
  • Customers don't like
    • No customer service8
    • Lack of humane treatment7
    • Lack of response3

No customer service, delays, completely disorganized and uncaring. Add comment

  • Jun 21
  • Airlines
  • Tucson, Arizona
  • Departures
  • 22
  • REVIEW RATING 4/5

United used to be my airline of choice but they have reached the nadir of customer service and air transportation. Used them Jun 10th to LGA..Mechanical delay on the first flight of the day (545AM) . Flight return inolved 2 mechanical delays and an airport change (LGA to NWR) and delays outbound to IAH. Extremely rude gate agents ....no customer service assistance, announcements, connecting... Read more

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Horrible pathetic airlines ever experienced. They don't deserve to be in business. Serious action required against them asap. Ground staff so Rude too.. Short on ground staff. Nobody even there to answer your questions. Add comment

We have been sitting in the Houston airport for 2 DAYS!!!! We have a wedding to get to and fear we may never get there. United is the worst airline ever!!! Very unhelpful and rude. Never offered a hotel room or upgrade. Unacceptable on every level! Add comment

  • Jun 16
  • Airlines
  • Seattle, Washington
  • Flight
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

My continuing dialogue with Ms Emelyn Clark of United Airlines Customer Service. You still fail to address my real issue. The issue is that I was told that I would lose my return flight from Ithaca, if I left EWR without completing the last leg of my trip to Ithaca via United. I was held hostage by idiots who have not a clue as to what customer service means. Because of United's policy, I had to... Read more

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  • Jun 15
  • Airlines
  • Sparks, Nevada
  • Luggage Check-In
  • 37
  • REVIEW RATING 4/5

Hello, my name is Aras Karakivrak. I recently have extremely bad experience with United Airlines. This was my first flight with the company and will definetly be the LAST time I'm using united. I booked a flight from Reno to DFW and my original flight was at 6 am from Reno to Denver. I got to the airport around 5 and dropped a car off and I have been travelling past few days so time is really... Read more

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  • Jun 14
  • Airlines
  • Naperville, Illinois
  • Departures
  • 35
  • REVIEW RATING 4/5

Since when do we have to wait for the Captain to arrive I am Pilot and I have to be at the gate 1 hour prior this is in reference to flight ua623 out of EWR Captain was late missed connecting flight to Appleton Wi I arrived at gate let customer service know I was running to make the flight they did not hold it I was at the gate while aircraft was still there they would not let us on. This is ***.... Read more

Was this review helpful? 0 1

Obviously united airlines do not take care of their employees. I am sitting at the ABQ airport with my infant and six year old and though the plane and entire flight crew are here tgere are no gate agents. I guess no one showed up to work because they are tired of united outsourcing their jobs. United will not be in our future. Add comment

  • Jun 10
  • Airlines
  • Orlando, Florida
  • Luggage
  • 35
  • REVIEW RATING 4/5

My daughter and Grandchildren have just flown into Florida on United flight from Fresno, Ca. This "WAS" a $300 car seat that was almost new ! ! When my son-in-law went to baggage to pick it up after he landed, it was seriously damaged and now cannot be safely used. Clerk at the baggage counter says the airline is NOT liable for any type of damage of personal property. So now, we can't... Read more

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  • Jun 04
  • Airlines
  • Arcata, California
  • Departures
  • 31
  • REVIEW RATING 4/5

I had a really awful experience with United. My first flight to SFO from Arcata delayed about 3 hrs. Luckily there was one flight later that night to Vegas that I could catch and get there at 1 am. I couldn't get enough sleep that night as I should wake up 6 am! On the return same thing happened! 3 hrs delay from Vegas to SFO!! After waiting more than one hour in customer service line to change... Read more

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