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United Airlines

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82 complaints

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United Airlines is an airline that was founded in 1926 as Boeing Air Transport and it is supposed to be the latest US airline. United Airlines is a member and a founder of Star Alliance. The company owns about 460 airplanes. It is headquartered in Chicago, Illinois. United Airlines flies to 210 destinations throughout the USA. Company's slogan is: "It is time to fly". The company has been under bankruptcy since 2002 till 2006. The company has a special program for frequent fliers called Mileage Plus in terms of which regular passengers are awarded with free miles.

It was United Airlines planes that were hijacked by terrorists on the September 11, 2001. Please try to contact United Airlines Customer Service directly prior to posting any complaints on this site.

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United Airlines Reviews

Sweetazpi
United Airlines - Got nothing but a run around

I have 350,000 flyer miles 1st time wanting to use them got run around from US air and UNITED where the miles plus are from. I could purchase the seats, then was told there was a f...

#292621
Jan 28, 2012
5

Mariangela
United Airlines - Stolen bag at Tulsa Int. Airport flight from United

My flight # is UA5912 from Sao Paulo- Brazil - Chicago - Tulsa International airport on 01/10/2012 by United AirlinesI arrived at Tulsa airport and my bag was not there I ca...

#288997
Jan 13, 2012
71

Pissedun...
United Airlines - United: never failing to disappoint!

After a disastrous experience with United Airlines a few years ago I try never to fly this airline. However, recently needed to travel with my family from WashDC to Nashville (3 p...

#288626
Jan 12, 2012
55

Anonymous
United Airlines Travel Vouchers

Last year while returning to Canada from Mexico on United Airlines my wife and I chose to be bumped from our flight in Denver. We each accepted our $400 travel vouchers and headed...

#287702
Jan 09, 2012
78

Banglepham
Never fly United Airlines again

Hi everyoneWe just took the fly from Dallas-TX to San Francisco-CA yesterday(1/1/2012) on fight # UA 383 T. We had a very bad service from united employee.Came to airpo...

#285948
Jan 03, 2012
113

Tomwinb
United Airlines - United Airline Poor training + bad manners = an experience we will never forget.

A humiliating and aggravating experience my 89 year old mother-in-law and sister-in-law did not deserve... and a memory nobody wanted. It took years of coaxing to ge...

#284895
Dec 29, 2011
116

Sandiego65
United Airlines - United excessive baggage fee

I have to go to Peru on LAN airlines. LAN is giving 2 free bags for the international flights. Since LAN is flying out of SFO, I have to fly to SFO from San Diego via United to c...

#280878
Dec 11, 2011
132

Anonymous
United Airlines - Baggage Lost Again

I cannot believe this airline. United has a bad habit of losing my luggage and here again they did it the 3rd time in a month.I arrived at the airport 4 hours early to ...

#279439
Dec 05, 2011
115

Nari1004
United Airlines - United doesn't take responsibility for misinformation given by its reps!

I booked a three-leg flight- Beijing to Chicago; then Chicago to Harrisburg, PA; then Harrisburg back to Beijing (with a layover in Chicago). Prior to travel, I looked on the Unit...

#276211
Nov 20, 2011
161

Anonymous
United Airlines is Terrible

This airline needs to get its act together and train its people to have a little empathy for the customer. Flight is two hours late, it's my wedding anniversary, and I can'...

#274412
Nov 11, 2011
107

Marie Jean
United Airlines tax 100$ thin passangers !!!!

- 1 human as me = 105 pounds - total weight of my bag and my husband bag = inferior to my weight - surplus of one bag 3 pounds taxed by UA...

#273561
Nov 08, 2011
153

Micol_bode
United Airlines takes too long with refunds!!

I bought a ticket through Travelocity with United. The United Airline cancelled my trip and said they would give full refund. Travelocity processed the request for the refund but w...

#267899
Oct 13, 2011
95

Anonymous
United Airlines - Rude TO CEO of big company.

I was flying with United Airlies. Let me tell you I am a CEO of a very large company. My flight was cancelled. Many flights were cancelled this day. There was a long line up. ...

#265122
Sep 30, 2011
268

Alicema2...
United Airlines: rudeness, cancellation of flight, seats given away

First of my mother is almost 82 years old and not good on her feet. We had ordered a wheelchair for all the flights and it was not available but only once in Washington on the retu...

#264996
Sep 29, 2011
198

Upset nana
United Airlines - We flew to hawaii on untied attendants were very rude. they run out of food. bad ,bad,

United airlines is the worst airline there is. they are rude, we were flying to hawaii not enough food, the attendants were yelling in the back they were very mean to children. the...

#258447
Aug 29, 2011
243

Richardl...
United Airlines - United Sucks - Don't Fly Them Ever

RE: Service Complaint – Worse Flight Experience We Have Ever Had We had the worst event ever while flying from San Diego to Tokyo as two 1K flyers traveling with ...

#258132
Aug 27, 2011
342

Nonarina
United Airlines is Unreliable and Getting Worse

Our daughter's flight From LAX to Dulles was delayed this morning. The passengers were notified as they were BOARDING around 7:00 a.m. At first they were told it would be delayed 2...

#256872
Aug 21, 2011
212

TheoInBl...
United Airlines will lie to you that you do not have a seat assigned, so that you will pay upgrad

I have bought two international tickets from CheapOAir and when I called United Airlines to confirm my seat assignment, they said that the travel agent failed to assign any seats. ...

#255579
Aug 15, 2011
307

Anonymous
United Airlines

Dear SirI am Marwan, I have travelled with United airlines from Miami (MIA) - New York (JFK) - Abu Dhabi (AUH) - Riyadh (RUH), Booking Ref# YW72FZWhen I arr...

#254539
Aug 10, 2011
235

Moewcat
United Airlines treated military bad!

I was was travling today on military orders with United Airlines. i was with three of my co workers headed to a job. One of my co workers was held at security for no reason and mis...

#252545
Aug 01, 2011
297

Anonymous
United Airlines and Cheapoair

After originally recieving an e-mail confirmation that we would recieve a credit on the credit card for charges not authorized, we found out the refund was not acceptable and we we...

#249150
Jul 15, 2011
250

Dp1
United Airlines hidden loopholes re systemwide upgrades

Below is the body of a letter I sent to United. It was denied twice by the same customer service agent (the second time after I requested a supervisor review). The third time I s...

#245844
Jun 28, 2011
535

KalinaSt...
United Airlines - United hates Asians.

I was on a school flight back home and there was a lot of turbulence, so the seatbelt sign was on. Unfortunately, I had to go to the bathroom so badly that I would ...

#244808
Jun 22, 2011
376

Anonymous
United Airlines - United's fraud on the public

United will make it. On the backs of the innocent consumer. They will control their prices by not allowing wholesaling on Orbitz, etc. They will keep raising basic prices. They...

#244476
Jun 20, 2011
292

Customer...
United Airlines = Horrible Service and Experience

I had the most horrendous experience flying on United from SFO to SNA with my family this weekend. The entire ordeal was like a never-ending chain of terrible service and treatmen...

#244079
Jun 18, 2011
404

Denvertoo
United Airlines - United Will Not Issue Paper Tickets

We used MileagePlus miles to book and international flight from Chicago to Beijing, Sydney, Auckland, and LA, returning to Denver. When Wwe asked for paper tickets, ...

#240562
May 31, 2011
322

Aagallegos
United Airlines - Quality of seats on United Flight 903

I used system wide upgrade from Munich to Washington Dulles on United Airlines on Friday, May 13, 2011. The first class seat was in tatters. Pictures attached. This seat was comple...

#237811
May 15, 2011
483

Mpattillo
United Airlines - United CSR - Checkin Counter

Complaint about CSR check-in: On April 21st, 2011, my family and I arrived at the LAX airport and proceeded to check in ( 1) bag at the check-in desk. I had paid and made ...

#235688
May 03, 2011
456

Anonymous
United Airlines defruading its customers again

For Christmas I planned a multi stop vacation around the world. On the very 1st leg (San Fran to Seattle) United lost one of my bags. Adding insult to injury, this ...

#232707
Apr 16, 2011
426

Anonymous
United Airlines - Fly United at your own risk.

When returning from Afghanistan last year United lost a bag that contained government issue gear. Without the gear, I can't go back to work. I filed all the necessary paperwork qui...

#231973
Apr 12, 2011
230
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Related Information

Airlines
Airlines are companies which provide passenger and cargo transportation services using air planes. To offer such services each company has to have a relevant license or certificate. Airlines vary from those operating one plane to transport mail or cargo, to full-service international companies maintaining a fleet of airplanes. They distinguish between the following categories of airline services: domestic, intra continental or international, and intercontinental. Charter flights with scheduled services are also available. Airline personnel consists of pilots, flight engineers and flight attendants. Each plane has its own carrying capacity, thus there is a fixed seat number on the plane and passengers are allowed to have limited hand luggage with them. Other luggage goes separately in the luggage compartment. Onboard, passengers are offered drinks, snacks and rugs which are included in the price of the ticket. Before, during and after takeoff, flight attendants provide the passengers with the rule to be stick to in the plain.

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