1.1
  • Service desks when open1 votes
  • No customer service4 votes
  • Lack of humane treatment3 votes
  • Lack of response2 votes
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  • 17 hours ago
  • Airlines
  • San Francisco, California
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

Even as a Platnum milesPlus member, United is about milking every dollar and not about the customer. My return from sfo to DCA was disrupted by a snowstorm in Chicago. So I called united and rebooked through Houston for $200 more. When I finalized it, they asked if I wanted to upgrade both flights for 15000 points. (The normal amount). I did it. When I checked in, only one flight (the... Read more

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  • 20 hours ago
  • Airlines
  • Laguna Niguel, California
  • 0 Customer Service Or Acknowledgement
  • 5
  • REVIEW RATING 4/5

Here we go, more betterer. UNITED AIRLINES, shame on you!!! In a world where smart people have choices and competition is all around you, one would think UNITED AIRLINES could figure out a small level of customer service. I have tried so hard to be loyal to UNITED AIRLINES which appears to have no value to them. Last week was yet another nightmare with UNITED AIRLINES and I spent 17 hours making... Read more

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  • Jan 14
  • Airlines
  • Guadalajara, Jalisco
  • Luggage
  • 16
  • REVIEW RATING 4/5

On November 16,2014, I flew from BWI to ORD to DTW to HOU to GDL. My luggage stayed in DTW for over 24 hours despite a very long connection there. Several items were taken from my luggage....all were in their original boxes.....5 facial serums ...totaling $420 in value. The theft could have taken place in DTW or GDL. I submitted a claim on November 19th by mail and have copies of all the... Read more

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  • Jan 12
  • Airlines
  • Rio De Janeiro, Rio De Janeiro
  • Luggage
  • 16
  • REVIEW RATING 3/5

I flew from Chicago to Rio via São Paulo. Luggage missing and no respect of the company towards my complaints so far. I have called their calling center in the USA and and also in Brazil and no one was capable of giving me a reply. Where is my luggage? I have entered their site to tack it and it requires a ten digit number that I do not have and have no idea what is all about as I just have my... Read more

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  • Jan 07
  • Airlines
  • San Francisco, California
  • Flight Schedule
  • 38
  • REVIEW RATING 5/5

My Husband traveled with Untied Airlines to Australia for a wedding. He had a very short leave and had to be back in the office by Monday ,ready to work. We found a deal with United Airlines which was reasonable, however with an interchange. On the way back as he was about to board in Sydney, when he was denied boarding with an other 30+ passengers. They were offered to be put in a hotel and... Read more

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  • Jan 06
  • Airlines
  • Chipping Norton, New South Wales
  • International Flight
  • 19
  • REVIEW RATING 4/5

LAX - Sydney 3-6 October 2014: UA839 October 3: on tarmac for 2hrs+ then disembarked. Didn't get to hotel until 3.30am in the morning. Had to spend an unplanned day in LA. Incurred additional meals and cab fare costs. UA2062 October 4: got an hour past Hawaii and turned around to Honolulu. Had to spend another unplanned day in Honolulu. Had to book my own hotel room as was told that UA... Read more

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  • Jan 04
  • Airlines
  • State College, Pennsylvania
  • Luggage
  • 22
  • REVIEW RATING 4/5

Our family was returning from a ski trip on the flight Vancouver - Philadelphia with the stop in Chicago (flight numbers above). In spite of the fact that it was the same plane our baggage was unloaded in Chicago, and one of the ski boot bags remained in Chicago. We filed delayed baggage report and were insured that the bag will be delivered to our home address tomorrow (January 2nd). The bag... Read more

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  • Dec 31, 2014
  • Airlines
  • Breckenridge, Colorado
  • Airplane
  • 13
  • 13
  • 63
  • REVIEW RATING 5/5

Me, my wife and my 7 year old daughter live in Brazil. We planned, in much advance, a nice trip to US and Canada. We spent the first 5 days in New york and than 5 days in Ottawa where my older son lives. This nice trip would end in Breckenridge Colorado. Friends and family would dinner together and children would enjoy the happiness. ing with us the gifts bought in New York. We were bringTickets... Read more

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  • Dec 30, 2014
  • Airlines
  • Tempe, Arizona
  • Onboard Food Service
  • 8
  • 8
  • 41
  • REVIEW RATING 4/5

United is the worst and Greediest company in the world...they can't even provide snacks on an international flight especially when oil and gas is at its lowest levels in years...What is the industry's excuse now for charging for everything? There is no customer service because they treat you as their hostage which is what you are...they don't even take cash because they don't even trust or pay... Read more

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  • Dec 30, 2014
  • Airlines
  • Rifle, Colorado
  • Departures
  • 21
  • REVIEW RATING 4/5

Unbelievable treatment. My mom's flight was delayed three times. Was it the weather? NO! United couldn't up a flight crew together due to other "delayed flights" in Denver. Really? Do they not have a contingency plan? This particular flight from Grand Junction to Denver is notoriously delayed. It isn't as though this is the first time. If the problem occurs consistently, MAKE A PLAN! Not only did... Read more

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