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  • Customers like
    • Kind and helpful flight attendants 5
    • In-flight service 4
    • Very nice flight attendants 3
  • Customers don't like
    • No customer service 11
    • Lack of humane treatment 11
    • Being lied to 7

I tried to write to United and there server times you out and cancels your request!! I have recently been urged by our travel agency to use United Airlines. . I waited the time and when I was ready to board, I noticed I was in the last boarding group. I asked the gate attendant why and she said “that’s just how it is, aisles board last”! My concern was bin space and that concern became a reality. As they began to board group 5 they announced that the bins where full and all bags must be checked from this group. I checked my luggage ($25 fee)... Read more

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United Flights - My 2 children(12y/14y) & I gate checked our 3 bags in Montrose. We deplaned in Denver & had to stand outside to wait 10-15min for our bags. In the meantime, a jet pulled up along side us, engines roaring. I'm an Audiologist & measured 120-130dB being blown in our ears with my sound level meter app. My dgtr was in tears because it was so painful. I couldn't even stand it. 150dB causes eardrum rupture! For children, the World Health Organization (WHO) recommends no exposure above 120 dB. Maximum Recommended Noise Dose Exposure... Read more

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I called the United airlines refund department, waited for 30min to talk to a human, just to submit a refund claim for my second flight from Newark to Montreal, that UA canceled due to a blizzard. The UA representative assured me that my first-class ticket would be at least half of the total price I paid for the ticket $732.37USD. However, several days after I submitted my refund request over the phone, I checked my credit card statement and they only refunded me $99.33! I called UA again, to find out why my card was only refunded $99.33 for... Read more

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Dear Customer Care, I am extremely disappointed with the customer service I received today. I purchased my ticket in Jan 2016 for my 15 year old son. I was not once notified of the unaccompanied minor change in December until I walked up to the counter on the day of the flight. I feel the original agent was very rude about the situation and lied to the lead named Linda. She told the lead I used very foul language towards her, which was not true in itself. I became very upset that she made the accusation about me. Then Linda disregarded my... Read more

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I finally hung up the phone after waiting 1 hour and 15 minutes (yes, that is 1 hour and 15 minutes) to speak with a supervisor at United Reservations. Someone picked up twice every half hour too tell me there is a high volume of calls and I have to keep waiting. I have never had such an appalling experience with any service provider, ever. I initially called on Friday April 1, 2016 to ask whether I could make a flight change to my confirmed itinerary. The trip is in two days (Sunday) from Newark Airport (NJ) to Bozeman (MT). The layover in... Read more

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100% FULL

Hello, we flew from Auckland, NZ to Reno, NV on 2-26-16. When changing planes in Sydney, AU the pushback machine transmission apparently broke. So we had to wait for another. This made our flight get into LAX about 30 minute's late. We have taken many international flights. When rechecking luggage every other flight we have been on has someone there and you just hand off your luggage. NOT UNITED. They had two women rechecking luggage after customs and THEN REBOOKING passengers that were missing flights. If we could of JUST RECHECKED our... Read more

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Worst customer's ever, Nobody is helpful, including supervisiors ..Never had such a AWFUL experience. .Can you hire some people, Who speak english and have manners...Maybe someone should go on undercover boss, and see how the associates treat customer's. They can sure you retraining...Disgrace on also on how they treat the elderly. Add comment

Most rudiest associates. Teach them how to talk to customer's. Cancel flight. Was offered nothing,but alot of mouth from customer service.Can't find a supervisor.. Nobody cared... Not to mention, Teach them the English Language.. Rude. Add comment

No resolution to my complaint with United Airlines. They owe me money and aren't responding. Typical of companies. They are the worst Add comment

After a couple experiences with trips cancelled for one reason or another, I found out how United keeps you from using any credit for the cancelled trip. If you want to use credit from the cancelled trip you have to use the change flight button. This takes you to a special version of the reservation system with prices for each flight much greater, like double, what you can buy a new ticket for. In trying to use a $750 'credit' from a flight cancelled for a medical emergency, we found a trip across the US would cost $1200 which with the $200... Read more

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