United Airlines Complaints and Reviews

1.4
  • Kind and helpful flight attendants3 votes
  • Service desks1 votes
  • In-flight service1 votes
  • No customer service8 votes
  • Lack of humane treatment7 votes
  • Lack of response3 votes
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  • 1 day ago
  • Airlines
  • Santa Ana, California
  • Incompetent Airline Service
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I was headed back to visit family with my daughter (who's never flown before) and our dog. The morning starts out fine.. we board the plane and we are just sitting there waiting. Someone announces on the speaker that the pilot could not be "found"! That they will give him a few more minutes and people were trying to locate him ect. Needless to say.. he never was found. So we had to get off the... Read more

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  • 1 day ago
  • Airlines
  • Tulsa, Oklahoma
  • Air Ticket
  • 5

Made round trip reservations for Baton Rouge, La to Houston,Tx to Tulsa, Ok for a funeral on 4/23/15 and return flight from Tulsa,OK on 4/25/15. United booked return trip on August 25,2015 instead of April 25,2015. No other flights available on 4/25/15. Had to stay another night and day, had to pay for another night at hotel, another day with rental car, missed work and had to arrange for a small... Read more

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  • Apr 24
  • Airlines
  • San Jose, California
  • Business Class Ticket
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I purchased a Business class ticket. I had no option to buy a non refundable or changeable ticket so I had to buy the non refundable one. All I'm asking is to change the departure date by one day after a few days of purchasing my ticket. I waited to speak to a represtanttive 2 hours and no one picked up. the next day, I called and waited 30 minutes only to speak to a "superviser" who was not... Read more

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THEIR CUSTOMER SERVICE SUCKS! Heartless! Rude! Inconsiderate! Unapproachable! Disrespectful! Add comment

  • Apr 16
  • Airlines
  • Garfield Heights, Ohio
  • Airline Tickets
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I booked 4 tickets through united and found at better price and United priced matched me and booked for me. My sister called to book same flight and they would not price match and told her she was better off booking through other site. hung up on her several times. Bad customer service and wanted to charge a 25 for booking on the phone. Reps do not know what they are doing and supervisor was as... Read more

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  • Mar 30
  • Airlines
  • Departures
  • 31
  • REVIEW RATING 4/5

About a year ago I booked a flight through your airlines to Binghamton, NY from Pittsburgh, PA. On the day of my flight, Friday, April 25th, 2014, I received a notification that my flight was delayed due to weather. When I initially received this notification I called United Airlines to assist me in re-routing myself to Binghamton as I knew I was going to miss my connecting flight. Unfortunately... Read more

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  • Mar 24
  • Airlines
  • San Francisco, California
  • Flight
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

On flight from Sacramento to Denver for honeymoon. Booked flights and non-refundable lodging months in advance. Mid-air United pilots turned plane around due to landing gear problems and cancelled flight once back on ground in Sacramento. Could not get us on flight for next 3 days. By that point our lodging plans had ended and we were out $1282. United said there is nothing they can do about... Read more

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  • Mar 22
  • Airlines
  • North Naples, Florida
  • Disabled Passenger Accommodations
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I am compelled to communicate to you regarding my flight from Denver to Ft Myers on Feb. 1,2015. As boasted in your Hemisphere Magazine (We care, we support our passengers, flyer friendly airline, we survey every traveler as to their experience) I highly dispute your company's advertised attributes. Regarding my situation, I am in desperate need of an Emotional Support Pet while traveling. ... Read more

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  • Mar 17
  • Airlines
  • San Mateo, California
  • Lost And Found Department
  • 21
  • REVIEW RATING 4/5

I am getting extremely frustrated with the lost and found at united airlines at SFO. On Tuesday March 10 I arrived format SFO (san Francisco) from Chicago Ohare on flight 681 at 7:05 pm. I was I last aisle in the window seat I believe it was 28F. I filed a report that day. I left a ASUS notebook computer on the plane. A United worker must have found it. I was the last person off he plane as... Read more

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  • Mar 15
  • Airlines
  • Paradise, Nevada
  • Flight
  • 2
  • 2
  • 42
  • REVIEW RATING 4/5

I will never fly United airlines again. First, we were bumped from our flight to Washington for a strange storm that only they had. Second, they had my 2 year old son seated away from his mother in an isle seat. How is that supposed to work with a car seat? It's not! Third, they could not figure out the seating arrangements on either flights. We were the last on the plane. Does anyone know how... Read more

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