United Airlines Complaints and Reviews

1.5
  • Kind and helpful flight attendants2 votes
  • Service desks1 votes
  • In-flight service1 votes
  • No customer service8 votes
  • Lack of humane treatment7 votes
  • Being lied to3 votes
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  • Apr 16
  • Airlines
  • Garfield Heights, Ohio
  • Airline Tickets
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

I booked 4 tickets through united and found at better price and United priced matched me and booked for me. My sister called to book same flight and they would not price match and told her she was better off booking through other site. hung up on her several times. Bad customer service and wanted to charge a 25 for booking on the phone. Reps do not know what they are doing and supervisor was as... Read more

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  • Mar 30
  • Airlines
  • Departures
  • 22
  • REVIEW RATING 4/5

About a year ago I booked a flight through your airlines to Binghamton, NY from Pittsburgh, PA. On the day of my flight, Friday, April 25th, 2014, I received a notification that my flight was delayed due to weather. When I initially received this notification I called United Airlines to assist me in re-routing myself to Binghamton as I knew I was going to miss my connecting flight. Unfortunately... Read more

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  • Mar 24
  • Airlines
  • San Francisco, California
  • Flight
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

On flight from Sacramento to Denver for honeymoon. Booked flights and non-refundable lodging months in advance. Mid-air United pilots turned plane around due to landing gear problems and cancelled flight once back on ground in Sacramento. Could not get us on flight for next 3 days. By that point our lodging plans had ended and we were out $1282. United said there is nothing they can do about... Read more

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  • Mar 22
  • Airlines
  • North Naples, Florida
  • Disabled Passenger Accommodations
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I am compelled to communicate to you regarding my flight from Denver to Ft Myers on Feb. 1,2015. As boasted in your Hemisphere Magazine (We care, we support our passengers, flyer friendly airline, we survey every traveler as to their experience) I highly dispute your company's advertised attributes. Regarding my situation, I am in desperate need of an Emotional Support Pet while traveling. ... Read more

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  • Mar 17
  • Airlines
  • San Mateo, California
  • Lost And Found Department
  • 15
  • REVIEW RATING 4/5

I am getting extremely frustrated with the lost and found at united airlines at SFO. On Tuesday March 10 I arrived format SFO (san Francisco) from Chicago Ohare on flight 681 at 7:05 pm. I was I last aisle in the window seat I believe it was 28F. I filed a report that day. I left a ASUS notebook computer on the plane. A United worker must have found it. I was the last person off he plane as... Read more

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  • Mar 15
  • Airlines
  • Paradise, Nevada
  • Flight
  • 2
  • 2
  • 33
  • REVIEW RATING 4/5

I will never fly United airlines again. First, we were bumped from our flight to Washington for a strange storm that only they had. Second, they had my 2 year old son seated away from his mother in an isle seat. How is that supposed to work with a car seat? It's not! Third, they could not figure out the seating arrangements on either flights. We were the last on the plane. Does anyone know how... Read more

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  • Mar 10
  • Airlines
  • Palm Coast, Florida
  • Flight Rescedule
  • 23
  • REVIEW RATING 3/5

I because quite sick before a trip to China from Chicago. Lots of coughing which i am sure other passengers don't want to hear especially since it is a 14 hour flight. I called and advised United that I was willing to delay my trip until after i recovered and was willing to provide a doctors note. Their reply was "after I change my flight and pay the $350 penalty" i can submit an application... Read more

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  • Mar 07
  • Airlines
  • Portland, Oregon
  • Loyalty Program
  • 20
  • REVIEW RATING 4/5

I'M SO tired of your customer service. Outsourcing and adding fees to every little thing / service is out of control. I had some miles that expired and I wanted to re-instate them and your price increase to 175$ is almost the price of an actual flight. Why earn miles? Why bother any loyalty to any single airline. Airlines report record profits & corporate bonuses..... does not F***ing... Read more

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  • Mar 06
  • Airlines
  • Arrivals
  • 31
  • REVIEW RATING 4/5

Essentially, the trip was from indiana to heathrow with a stop at chicago. The plane landed an hour and a half late and so I missed my next flight. I asked for the next one and they gave me one for 3pm. This wouldnt have been a problem if it wasnt 10am...the day before. They booked me a hotel but upon arrival, it wasnt available. Due to using my card in a differant state, it was locked down. I... Read more

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  • Mar 03
  • Airlines
  • Los Altos, California
  • Direct Flight
  • 38
  • REVIEW RATING 4/5

Long story short, my direct Untied flight from IAD to SFO was diverted to Denver. As a result of Operational incompetence - weather was not a factor, nor was a mechanical issue - I was stuck overnight at the Denver airport (we were no hotels were available) and ultimately made my way to SFO 11 hours late. United clearly realized they messed up because their “Proactive Recovery Operation Team”... Read more

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