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1.6 Based on 100 reviews
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  • Customers like
    • Kind and helpful flight attendants 5
    • In-flight service 4
    • Very nice flight attendants 3
  • Customers don't like
    • No customer service 11
    • Lack of humane treatment 11
    • Being lied to 7

United airlines blows. I have taken the same flight each week for 6 months and it has NEVER been in time Add comment

I'm on flight from Boston to Houston male flight attendant very rude Horrible service flight number 2045 Add comment

I called United and ask that I need to change dates for my flight Boston ,MA - Toronto,On , from May 16-th to May 15-th - UA agent answered me - Ok , it cost you 96$ for ticket (96x3). I payed for tickets 320$x3 . When I returned back home I get conformation that I was charged 96$x3 + 896$x3 +2077.3$(on hold)+766.06$(on hold)+222.3$(on hold).Total more then 6000$ !!!!!. I called them and answer was -we can't return your money . I ask to... Read more

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I purchased travel insurance thru united airlines. I had to change the date of return due to a flood and was charged $200. for a change of flight. I explained that I have trip insurance to protect my trip as was suggested at time of purchase. They told me it was not covered. I feel the public and my self were misled into thinking we were purchasing protection and in fact were just being ripped off by United airlines and AON Affinity's Travel... Read more

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I purchased flight insurance thru united Airlines to "protect my trip" when I tried to change my flight to another day due to water damage in the home I was told it was not covered. I purchase trip protection, so I can do exactly that protect my trip. I feel I was misled. I will NEVER fly United again and will will encourage others not to as well. Flight insurance is a total ripoff, Add comment

I purchased a first class ticket for my son, to fly back cross-country on first class to New York and paid full price in order that he would be more appropriately monitored. Unfortunately another flight was canceled with mechanical issues, and the passengers were placed on my son's flight. Because the other passenger who had been in first class on the canceled flight paid more for their tickets, United in its brilliance and deep concern for... Read more

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Dear United Airlines, I am currently a diamond medallion holder on Delta Airlines and considered giving your company my business since I wanted to diversify my business. I took a flight to Trinidad for a family death on 2/13 and was due to return on 2/16. The return flight did not *** due to mechanical issues on the aircraft. This snowballed into a horrible day at the airport since the passengers of flight 1459 for that day was constantly told... Read more

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I used to love United Airlines but they have really gone downhill. I traveled from Anchorage to Bali in December '16 and got a good deal on Eva Airlines, a Star Alliance Partner. Ultimately, I was told I would not get any miles because the ticket was low priced. I then traveled from Anchorage to Ireland in March '16 and used miles, which cost me 300,000. I had multiple flights and long story short, on the outbound international portion I was... Read more

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Honolulu - to San Francisco 1:25 pm -9:46 pm flight UA724 - April 26,2016 United Air very poor Premier Class service. After boarding our flight home, lunch meal was offered row by row. By the time they reached the four sets in the last row, only one meal chose was left. When we question why we did not have chose, the The flight attendant serving that area, response was the other chose we taken. Then rudely said "What do you want me to do,... Read more

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I tried to write to United and there server times you out and cancels your request!! I have recently been urged by our travel agency to use United Airlines. . I waited the time and when I was ready to board, I noticed I was in the last boarding group. I asked the gate attendant why and she said “that’s just how it is, aisles board last”! My concern was bin space and that concern became a reality. As they began to board group 5 they announced... Read more

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