United Airlines Complaints and Reviews

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United Airlines
Main address: PO Box 66100 60666 Chicago IL
1-800-421-4655, 877) 228-1327 (toll-free) or , (877) 406-1059 (toll-free) or (847) 700-2214, http://faq.ua2go.com/display/4n/kb/atr/index.aspx?tab=atr&r=0.5782381
  • 355+10 mobile complaints
  • $130K claimed losses
  • $357 average
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  • Oct 13
  • Airlines
  • Connecting Flight
  • 17

United booked my connecting flight from SFO to Hong Kong way too close. The origin flight from Chicago to San Francisco was delayed 35 minutes. As soon as I got off the flight to SEO, I ran to the connecting gate without stopping. No chance. It already left. Basically the ORD to SFO flight was scheduled to arrive when my SFO to HKG flight boards! Even the border guards asked me if it was an... Read more

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  • Oct 11
  • Airlines
  • Flight Delay
  • 17

Here I sit spending the night in Chicago overnight thanks to the its not our problem attitude from United. The control tower would not facilitate our original arrival from Louisville. So had to wait for four hours after the original departure time. In the mean time I missed my connecting flight to Albany. Was told there was nothing they could do and I would have to wait until morning for the next... Read more

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  • Oct 05
  • Airlines
  • Rude Flight Attendants
  • 1
  • 1
  • 18

We flew to Hawaii for a vacation. The flight attendants were very rude. If you don't like your job, find another one. We will not be flying United again! Also, airlines need to make certain that they have enough food on the flight. By the time they get to you everything is gone! Read more

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Terrible! !! Flight was delayed 6 hours, tried to get to gate past United staff controlling 15 gates. She caused us to miss our glight after waiting 6 hours. Told us the only remaing flight was totally booked which was a bold face lie. The airline is complete chaos with no regard for customers Add comment

     

  • Sep 19
  • Airlines
  • Flight Attendants
  • 1
  • 1
  • 8

United is the worst airlines ever! The flight attendants, are mostly old and should retire. Flights are never on time. My flight is delayed an hour and a half because the flight attendant (who by the way doesn't do a *** thing anyways) decided to sleep in. I hate United, and hope they go out of business. Read more

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  • Sep 10
  • Airlines
  • Plane Seating Harassment
  • 108

We traveled from DC after a funeral of 35 year old nephew The plane was nearly 80% empty. We sat behind our assigned seats since our seats were occupied. Stewardess, Ms. Gogolia-Hussain directed us to sit any where. We sat behind our assigned seats. We were in mourning for our 35 year old nephew who passed away. and opted to sit together in the cabin we paid for. Ms. Hussain harassed us about... Read more

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Horrible experience with United!! Cancelled our flight- rerouted us to another town- had to pay for hotel. Lost our luggage and said they would deliver. Never did - don't answer phone when you call. Finally drove to airport and hot them . On our segment from China the flight attendants were so old they should have been put out to pasture. Will never fly United again! Add comment

     

  • Aug 29
  • Airlines
  • Rude Flight Attendant
  • 1
  • 1
  • 67

Tried to put hand carry luggage to overhead compartment and tried to close but it doesn't close and here comes Stewardess ROLAND " It's not supposed to be opened that's why it's not closing" with powerful authoritative voice" instead of helping out and try to figure out how to close it. I did removed and throw my luggage underneath chair. He claimed "ROLAND" you started throwing things if you... Read more

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  • Aug 29
  • Airlines
  • Flight Booking
  • 1
  • 1
  • 64

Booked my flights approximately a month in advance of when I would be traveling. I was very excited to learn that I could also choose my seats on the flights as part of the booking process. I, of course, chose exit row seats because they were listed as being available and there was no difference in price from the other seats available on the flights. My wife was skeptical and with good reason.... Read more

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  • Aug 23
  • Airlines
  • Customer Service
  • 42

I travel every other month. You are rest assured for a bad customer service in this flight segment. If you press the "flight attendant button" they(attendants) will simply turn it off from their cabin without checking what we wanted. They will try to teach you the mannerism and behavioral aspects thinking that passengers in this segment are from a alien planet. Since I am flying frequently I... Read more

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